I was refunded the monthly purchase after calling a man (I wish I could remember his name) on customer service. I didn’t notice there was a checkbox for a monthly thing instead of the 7-day trial. He... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Record Finder worked pretty well for me. I hope the superior Court of San Francisco approves of the search results I found there. Sometimes I paid the $15 charges and the requests for another $15 po... See more
Company replied
Cath has the best customer service. She was polite and proactive and explained every step as we went. What I thought was going to be a tedious experience asking for a refund was made pleasant and so f... See more
Company replied
I spoke with your associate named Lovely (sp. ?) needing help about a mistake I had made. Polite, pleasant, and professional, she resolved my issue satisfactorily and making sure I understood that... See more
Company replied
Company details
Information provided by various external sources
Access 2 billion public records online from thousands of US federal, state, city and county criminal, vital and driving public sources. People search for everyone.
Contact info
Lewis Wharf 227, 02110, Boston, United States
- recordsfinder.com
4.4
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Records Finder
Hi Aradhna,
Thank you for your kind words. We're happy you're pleased with customer service. We hope that you will also recommend us to others. Have a great day ahead, and stay safe!
Best,
Lovely
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
Reply from Records Finder
Hi Mark,
We're happy you're pleased with the assistance you received. We hope that you will also recommend us to others. Have a great day ahead, and stay safe!
Best,
Lovely
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
Unknowingly signed up for monthly subscription
The information I obtained was useless and I was able to find all that information without this website. They also did not clearly mark on the page that you were signing up for a monthly subscription after 7 days. I never received an email telling me that I was going to be charged, even though the lady on the phone told me I did and that she was resending it. I still did not receive it, and I checked all of my Spam folders. She refused to refund me. Be careful when you use this site because you're probably going to be charged later on.
8 October 2025
Unprompted review
Reply from Records Finder
Hi Rachel,
We're sorry you were dissatisfied with the report you received and if you were not able to notice the rebill statement upon checkout. We actually provide an Order Summary on the checkout page with a checkbox for the customer to acknowledge they read our Terms of Service and Billing Terms, as well.
Our Terms of Service are also available at https://recordsfinder.com/terms.
I would love to look into this for you, and turn things around. However, I cannot locate an account using the name you provided in this review. Please send us an email at askrecordsfinder@ask.recordsfinder.com. Rest assured, we're here to help.
We look forward to hearing from you,
Lovely
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
Canceling the account was fast and…
Canceling the account was fast and easy. The representative was polite, knowledgeable, and efficient.
12 October 2025
Reply from Records Finder
Dear Peggy,
Thank you for your wonderful review! We're glad to hear that the cancellation process was quick and easy, and that our representative provided polite, knowledgeable, and efficient service.
Your feedback is truly appreciated, and we're always here if you need any further assistance in the future.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.recordsfinder.com
Reply from Records Finder
Dear Ivelisse,
Thank you for your kind feedback. We're glad to hear that you found our agent pleasant and understanding — that’s exactly the experience we aim to provide.
If there’s anything we could do to make your next experience a 5-star one, we’d love to hear your suggestions. Your feedback helps us continue to improve.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
Reply from Records Finder
Dear Kyle,
Thank you for your kind review! We're pleased to hear that you found our customer service simple and easy. Providing a smooth and efficient experience is always our goal.
If you ever need any further assistance, please don’t hesitate to reach out — we’re always here to help.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
Good and fast and well explained…
Good and fast and well explained awesome work only 4 mins tops on the call and issued was resolved
3 October 2025
Reply from Records Finder
Dear Vanessa,
Thank you so much for your wonderful review! We're delighted to hear that your issue was resolved quickly and clearly, and that our team provided the support you needed in just a few minutes.
Your kind words mean a lot to us, and we truly appreciate you taking the time to share your experience.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
The agent was very helpfull
The agent was very helpfull! Thank You for returning my money
10 October 2025
Reply from Records Finder
Dear Robert,
Thank you for your review and for acknowledging the assistance provided by our agent. We are pleased to hear that your refund was successfully processed.
Should you have any further feedback or require additional assistance, please do not hesitate to contact us. We are always striving to improve and would welcome the opportunity to provide you with a five-star experience in the future.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
Reply from Records Finder
Hi Joy,
Thank you for taking the time to give us a review. We're happy you're pleased with the prompt assistance you received. We hope that you will also recommend us to others. Have a great day ahead, and stay safe!
Best,
Lovely
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
Concise and helpful
8 October 2025
Reply from Records Finder
Hi Jeffrey,
Thank you for taking the time to give us a review. We're happy you're pleased with the report you received. We hope that you will also recommend us to others. Have a great day ahead, and stay safe!
Best,
Lovely
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
Anne was very helpful and took care of…
Anne was very helpful and took care of my request.
8 October 2025
Reply from Records Finder
Hi Donnie,
We're happy you're pleased with the assistance you received from Anne. We'll ensure she reads your feedback; this will make her day. Have a great rest of the week, and stay safe!
Best,
Lovely
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
Reply from Records Finder
Hello Shyama,
Thank you for your 5-star review. We’re pleased to hear that the refund process was smooth and met your expectations. Providing a seamless experience is a priority for us. If you have any further questions or need additional assistance, please don’t hesitate to reach out — we’re always here to help.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
Reply from Records Finder
Hello Robert,
Thank you for your kind 5-star review. We’re pleased to know that you found our service both pleasant and helpful. Your feedback is sincerely appreciated, and we remain at your service should you need any further assistance.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
I like to the service on the phone with…
I like to the service on the phone with the customer service department, she help me with the situation and resolve the problem nicely and right away
6 October 2025
Reply from Records Finder
Hello Xochitl,
Thank you for your wonderful 5-star review! We're so glad to hear that your experience with our customer service team over the phone was positive. It's great to know that the representative was able to assist you promptly and resolve the issue to your satisfaction.
We truly appreciate your feedback and are always here if you need any further support.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
Reply from Records Finder
Hi Ana,
Thank you for your kind words. We're happy you're pleased with the prompt assistance you received. We hope that you will also recommend us to others. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
Great quick service
5 October 2025
Reply from Records Finder
Hi Abdul,
Thank you for your positive feedback. We're glad you appreciated our fast and efficient service. If you require any additional assistance, please don't hesitate to contact us.
Sincerely,
Meliza
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
Maria was very professional and helpful…
Maria was very professional and helpful with my inquiry. She resolved my concerns quickly. Thanks Maria!
4 October 2025
Reply from Records Finder
Hi Wally,
Thank you for your feedback. We’re glad Maria could assist you professionally and resolve your concerns promptly. We’ll be sure to share your thanks with her! If you need any further assistance, please don’t hesitate to reach out.
Sincerely,
Meliza
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
Good attitude and polite conversation…
Good attitude and polite conversation with her and very helpful
4 October 2025
Reply from Records Finder
Hi Elinora,
Thank you for your feedback. We're happy that our team member was courteous, positive, and helpful during your interaction. We appreciate your support and are here to assist whenever you need it.
Sincerely,
Meliza
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
I paid for a one time car record
I paid for a one time car record, then one week later got charged for a monthly subscription. If you buy, make sure you’re not automatically looped into a recurring payment.
Customer service was fast, nice, and helpful though, and got I was able to get refunded for the monthly subscription.
26 September 2025
Reply from Records Finder
Hi Alex,
Thank you for your feedback. We apologize for the unexpected subscription charge after your one-time purchase and appreciate you letting us know.
We’re glad our customer service team was able to help you quickly and that you received a refund. Please do not hesitate to contact us if you require any additional assistance.
Sincerely,
Meliza
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
Quick finding of a relative.
30 September 2025
Reply from Records Finder
Hello Ben,
Thank you for your kind 5-star review. We're very pleased to hear that we were able to assist you in quickly locating your relative. If you need any further help or support in the future, please don’t hesitate to reach out.
Have a good one!
Sincerely,
Thamya
Voice Of Customer Specialist
www.recordsfinder.com
+1 833-922-2315
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