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rebuy.nl Reviews 

4,854
TrustScore 4 out of 5

4.0

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Rated 1 out of 5 stars

Almost €700 paid, no phone received, and now potentially 8 weeks waiting I purchased a refurbished Samsung Galaxy S24 Ultra from reBuy for €687.97. The tracking later showed the parcel as... See more

Rated 3 out of 5 stars

Mane years, I enjoyed refurbished stuff from reBuy. Up until now, when I found out that I bought items for the «discounted» prices which are comparable to the same yet BRAND NEW items at a local pro... See more

Rated 5 out of 5 stars

I have sold items to rebuy a few times already and I am really satisfied. They buy in at good, realistic prices, process the item inspection quickly and pay the agreed amount without hassle. Excellent... See more

Rated 5 out of 5 stars

I already bought a couple of HomePods at Rebuy but I’ve never sold my devices through this company. I was pretty nervous to send my MacBookPro from The Netherlands to Germany. But they arranged the... See more

Company details

  1. Electronics & Technology

Written by the company

Verkoop je oude elektronica! ✓Vaste verkoopprijs ✓Gratis verzending ✓Snelle verwerking. Telefoons, tablets, consoles en camera's, rebuy koopt het in!


Contact info

4.0

Great

TrustScore 4 out of 5

5K reviews

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4.0

All reviews

(4,854)

573 reviews in the last 12 months

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Rated 1 out of 5 stars

Terrible service. No money back.

I ordered stuff from them, they sent it to my adress and gave it away to some random person all my items, they did not ask for ID or signature, simply gave it away to someone. I never received any money back in fact they told me to talk wiht DHL, but after I filled all documents and wrote many letters to them, theh just never replied to me. I lost my money for their incompetence. Not trust worthy website, they do not care about anything after receiving money. Stay away from them

18 August 2025
Unprompted review
rebuy.nl logo

Reply from rebuy.nl

Thanks for your feedback. We are sorry to hear about the issues you encountered with your order.

To help us investigate, please provide your order number (TRN...) for the purchase. Without this information, we cannot access your order history or contact the carrier.

Once we have these details, we will review the case with DHL. Please be aware that while we do our best to assist, our liability is defined by our terms and conditions.

Sincerely,

The rebuy Team

Rated 5 out of 5 stars

Professional and Trustworthy

Simple, professional, easy and trusted.

Very simple to publish your item and get exactly whay amount should you receive also check the item that was sent is done quickly and money transferred to my account immediately.

Definitely will use it again.

14 August 2025
Rated 4 out of 5 stars

Okay

The phone is okay and working good but the screen har scratches on it and u didn't mantion anything about it!!

15 July 2025
Rated 4 out of 5 stars

Not bad

Customer service seems to be bad as every other company in the Netherlands, because we did send and email to ask a question and didn't receive an answer, however we did receive the phone in good shape as promised so they are honest.

26 June 2025
Unprompted review
Rated 1 out of 5 stars

Absolutely unacceptable

Absolutely unacceptable. I ordered an iphone for 800 euros that never arrived (DHL tracking says that the parcel never moved from Germany!) and now they are telling me that it will take at least 6 to 8 weeks to be investigated before they can do anything.

2 July 2025
Unprompted review
Rated 5 out of 5 stars

Always fast, always honest

Can't say anything about buying but I sold them a couple of items and never had any issues. Really fast payment and they don't look for any excuses just to reduce the price. Great experience overall!

20 May 2025
Rated 1 out of 5 stars

worst experience , scam

This has been the worst experience I’ve had with your company. I purchased an iPhone15 in October and waited at home on the delivery day. To my shock, I later saw a notification stating that the package had been delivered—but I did not sign for it, nor did I receive it.

I immediately reported the issue to both your company and DHL. I was promised a response within 10 days, and then told that an investigation would take up to 8 weeks. It has now been monthssssss, and I am still waiting for a resolution. The complete lack of accountability and failure to deliver is utterly unacceptable. Now Rebuy ask me to put pressure on DHL because they can't offer a solution.

buy on rebuy if you are ready to loose your time.

9 April 2025
Unprompted review
Rated 1 out of 5 stars

Horrible Experience

Sent a device to Rebuy in February and got lost with DPD. Initially I was told that an invetsigation has been opened and it will take some time to be solved. Today I received a message saying that without the IMEI(which I don't have anymore) nothing can be done. So I am missing the iPad and also no payout. Horrible experience

18 March 2025
Unprompted review
Rated 1 out of 5 stars

Stole my items :(

As many others have noted, this appears to be a pseudo-scam where some customers get unlucky. I sent in a few items, including two good pairs of airpods, and was told the box was coincidentally empty when it arrived. DPD shows they picked up a box which weighed the correct amount. I wouldn't have even gotten this explanation unless I contacted customer service first to ask why it was taking so long to get the payment. Don't bother with this company - they'll steal your stuff and blame it on you.

12 February 2025
Unprompted review

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