rebuildmastertech.com Reviews 4

Waste of time, waste of money, you buy a product that takes a month to arrive, I'll pay for it because it was defective, they'll charge me to return it, I'll pay shipping again, 150e for it, they checked it and found a problem, they said they'll give me full refund for everything, they but said they'll give me the only product,price no pay for shipping and customs so this is not my fault , I paid 190e for shipping, it took 138e for customs and I returned 150e for shipping, they'll pay for it, 500e, don't trust this company, they're a waste of time and they'll rip you off, it's a disaster

I can't attach pictures here. But you can search on yelp. In google review link, the majority of positive reviews are from "anonymous" users. very suspicious. And the business google link has 'sponsored' tag, which means they paid google for visibility.

Will leave zero star if I could. Do business with RMT at your own risk. I was impressed by their 'high quality' claims on their product page. But regret now I did not search online reviews enough before placing an order. Adding another honest review here and proceeding to a Paypal claim and a credit card charge back with evidence of an unboxing video, close-up pictures and complete email communication. I was planning to do an air strut replacement this weekend. Now had to source the part elsewhere. And spent some time to write a review to share my experience. What a waste of time. But well worthwhile warning future customers.

These are reasons for a bad review. Some reviewers shared the similar experience:

1) RMT falsely advertised their rebuilt part quality on their product page

2) The actual product arrived with a beaten-up dust cover which is important part to prevent dust and moisture from getting into internal components and from impacting air suspension longevity

3) Customer service refused to admit their own mistake with dismissive tones. "we did not have the new dust boots in stock, so we provided the best alternative available". I never expected a new boot cover for a rebuilt part, but it should not be WAY WORSE (see pictures on yelp) than my OEM part after riding 33K miles. Their "best" alternative is to patch some holes and leave other fresh cuts alone through the rebuilt process. I don't know how this could pass any quality control if any. But I would be very ashamed of sending a 'rebuilt' part like this to customers if this is my own business.

4) Attempted to charge 20% restocking fee and shipping label for returning an inferior product. (see their email in the last picture)

5) Claimed in the only email response that their warranty policy does not cover the defective boot. The 'policy' is no where to be found on their product page other than "limited lifetime warranty on product page. When inquiring the clarification of lifetime, CS responded vaguely 2-3 years.. 2 or 3?!

Here are picture annotations:

First, check out their seemingly 'professional' product page full of "made in USA" proud.

There they stated clearly "RMT then tears down the unit and then replace anything that can go bad, this includes the airbag sleeve, any and all O-rings/ seals, and may include screws, ball joint(s), protective dust boot, aluminum can, and more. All of RMT's air sleeves match or exceed the quality of the original airbag sleeve that was on the OEM part." Sounds great, right?

Then, see attached pictures for the actual product I received, followed by a new and a used part pictures from eBay sellers as comparisons. Their dust cover is even way much worse than my OEM after 33K mile while they claimed 'meet or exceed OEM quality' on their website.

The last screenshot is their only response so far after a few of my email requesting a return or an exchange. Please note it is not straightforward to replace the dust cover by myself because its narrow end is blocked by other components. More importantly I have no confidence on their quality of work if they are willing to cut corners at a piece on the surface. I don't know what else of 'best alternative' inside.

After reading all these, if you still decide to conduct business with RMT, my best advice is to embrace for 1) questionable quality control 2) unapologetic and dismissive customer service 3) potential warranty claim headache (if they don't hesitate to give new customer hard time for returning a defective part at the first place).

Hope this review help others learn from my mistake.

Horrible customer service! W221 airmatic strut.
Sent wrong part, willing to waive the restocking fee, but not shipping.
On what planet would a company charge a restocking fee for sending the wrong part?
Disputed shipping charge.

The concept is simple. They rebuild compressors (in this case, a compressor component of a Mercedes Benz air suspension system) and you save money. I bought one of their rebuilt compressors under a lifetime warranty. Otherwise, I would not have purchased it. It didn't work and they replaced it, per the warranty. Unfortunately, the replacement compressor they sent didn't work either. I had it bench tested by two independent mechanics who each reached the exact same conclusion. I wasn't angry. I chalked it up to bad luck. I called them and nicely explained the problem and they responded by saying they would send another. On their advice, I shipped the part back. Given the circumstances, I did it at my expense and kept everything cordial. They acknowledged receipt of it. The told me their tests indicated the part was "fine" and they were going to ship it back to me. I suggested that before they shipped the replacement back, they have a conversation with the last mechanic who bench tested the part, as I knew they were making a mistake and wanted to make sure they understood the facts from a peer-expert. They thought that was a good idea, so I provided the shop-mechanic's contact info. They said they would call, but they didn't. In addition, they never shipped the part. I reached back to them and they responded with an email several days later stating that the part (the replacement they were about to ship) was no longer covered under their warranty. Apparently, they revised their original warranty, after they told me they were shipping me a replacement. The way this played out is a parody of dishonest business practice (a comedy sketch). Whether the fellow in customer service is in over his head, confused, etc., or they have a problem with someone in their shop, I can't say. I try to give the benefit of the doubt. I just know that as I write this review, they don't even seem to understand that they're holding my broken part, covered under their warranty. Last time I checked, a business can't retroactively change a warranty to avoid its responsibilities... not one that is reputable.