Reboxed® Reviews 

2,584
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 964 reviews, reviewers had a great experience with this company. Customers are consistently pleased with the product quality, often describing phones as being in pristine or like-new condition, even when graded lower. Many appreciate the significant cost savings compared to buying new, making high-end phones more accessible. The delivery service is frequently praised for being prompt, quick, and well-packaged, with good communication throughout the process. However, some people experienced issues with delivery, including delays, incorrect tracking information, or items not arriving as expected. A few customers also reported problems with product functionality, such as dead batteries or phones not working, and difficulties with customer service when trying to resolve these issues.

What people talk about most

Product

Clients share positive opinions on product quality, often noting that phones arrive in excellent, like-new,... See more

Quality

Reviewers mention positive feedback about quality, with many customers expressing delight and satisfaction... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting quick and fast delivery... See more

Service

Customers had positive experiences with service, with many expressing delight and stating they would use the... See more

Price

Consumers find price to be positive, with many reviewers highlighting great phones at great prices, making... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Happy with the service I received. Phone as described and arrived quickly in great packaging with a sweet treat 🙂. Taken a star off for the website, as I feel this wasn't clear in looking at specific... See more

Company replied

Rated 4 out of 5 stars

Prompt delivery was very much appreciated. The phone was received in an as new condition. However I was disappointed with the battery life. A Samsung A54 5g is marketed as achiving 8 to 10 hr usage ti... See more

Company replied

Rated 5 out of 5 stars

I like the proactive approach I did not like difference in prices but you honoured the sale when I returned my Google mobile to yourselves . I liked that you sent secure packaging and using a QR cod... See more

Company replied

Rated 5 out of 5 stars

The phone descriptions were clear and explained what their specifications were with images that were like the devices. The site didnt seem to push unwanted items forward which can be confusing. Devi... See more


Company details


Contact info

4.2

Great

TrustScore 4 out of 5

3K reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 78% of negative reviews

Typically replies within 1 week

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4.2

All reviews

(2,584)

921 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Just about to buy my 4th phone

I’ve brought 3 iPhones from reboxed for the wife my daughter and my son we have not had one problem. Phones work great in better condition than was advertised fast delivery just about to order a my 4th phone for myself, would give more than five stars if I could and definitely have been recommending to family and friends.

9 June 2026
Unprompted review
Rated 5 out of 5 stars

Use REBOXED, they're awesome!!!

Quality of the reconditioned phones, the choice, the navigation and filtering available on the website, customer service, communication and delivery times were all, absolutely top tier, 10/10 5* service. Thanks guys

4 March 2026
Unprompted review
Reboxed® logo

Reply from Reboxed®

Hi Lindsay,

Thanks so much. This is amazing to read!

We're really glad you had such a great experience with the quality, website, service, and delivery. It means a lot to hear everything came together so well for you.

Really appreciate the support and kind words. Thank you for choosing Reboxed!

Best wishes,
Reboxed Customer Experience Team 🌍

Rated 5 out of 5 stars

Absolutely love my new phone ,it was…

Absolutely love my new phone ,it was send so protected and arrived safely, have recommend this site to all my family and friends as one not to miss if they are looking for a new phone.
Thank you all for your hard work looking after me .

Bernadette Waters

17 April 2026
Unprompted review
Reboxed® logo

Reply from Reboxed®

Hi Bernadette,

Thank you so much for your kind words. We're really glad your phone arrived safely and well protected, and that you’re happy with it.

It means a lot to hear you’d recommend us to your family and friends too. We really appreciate your support and your trust in us.

Best wishes,
Reboxed Customer Experience Team 🌍

Rated 5 out of 5 stars

From ordering to delivery

From ordering to delivery, everything was spot on.
Communication was good, but it would be nice if you had a phone number to call, as it took a number of days for you to reply to my messages. It aas my error in the first place, but to speak to a human, it could have been resolved

20 March 2026
Unprompted review
Reboxed® logo

Reply from Reboxed®

Hi there,

Thanks for sharing your experience 😊

Great to hear everything went smoothly from order to delivery and that communication was clear.

We appreciate the feedback about having a phone line too. We understand how helpful speaking to someone directly can be, and I’ll pass this on to the team.

Best wishes,
Reboxed Customer Experience Team 🌍

Rated 5 out of 5 stars

Easy Process

I like the proactive approach
I did not like difference in prices but you honoured the sale when I returned my Google mobile to yourselves . I liked that you sent secure packaging and using a QR code made sending the handset straight forward. I chose Reboxed because it's a small independent company and offers some ethical background.

7 March 2026
Unprompted review
Reboxed® logo

Reply from Reboxed®

Hi Fiona,

Thanks for sharing your experience. We're glad the process felt straightforward and that the return went smoothly for you.

It’s great to hear the packaging and QR code made things easier, and that our team was able to support you when it came to the sale.

We also appreciate your note on pricing. Thank you for choosing us and supporting a smaller, independent business. It really means a lot. 😊

Best wishes,
Reboxed Customer Experience Team 🌍

Rated 5 out of 5 stars

Samsung s24 ultra

I ordered a excellent condition Samsumg s 24 ultra. This phone did not disappoint runs smooth and in perfect condition. I had plenty of communication with reboxed they emailed me every step of the way. Even rearranged my delivery date to a date more suitable date for me. I even recommended Reboxed who ordered from there the next week.

4 May 2026
Unprompted review
Rated 4 out of 5 stars

Good ethos, good products, reasonable prices.

I love the ethos of this company. I also love the website and the choice of products on offer. We would buy from here again.

1 June 2026
Unprompted review
Reboxed® logo

Reply from Reboxed®

Hi Chris and Sina,

Thanks so much for your kind words.

It means a lot to hear you appreciate our ethos, website, and product range.

We’re glad you had a good experience, and we’d love to have you back again in the future.

Best wishes,
Reboxed Customer Experience Team 🌍

Rated 5 out of 5 stars

This great little tech company

This great little tech company got me sorted with a newer phone... which arrived safe and well packed and I was able to transfer all my info/data to it easily.
I have already made recommendations - and I will make more, because we need to reduce, reuse, and recycle earths resources, including in the tech we all rely on... and Reboxed helps us do just that. Thanks.

23 April 2026
Unprompted review
Rated 5 out of 5 stars

iPhone 14 (refurb)

Very quick service and I was complete happy with my new phone. I ordered the average quality one expecting to see a few marks etc as per the description, but on arrival I couldn’t believe its perfect condition, even looking fit faults I couldn’t find any. Super pleased.

6 April 2026
Unprompted review
Rated 4 out of 5 stars

It was fun while it lasted

Why not? I mean, its trying to save the planet afterall

9 June 2026
Unprompted review
Reboxed® logo

Reply from Reboxed®

Hi Edward,

Thanks for your review. We're glad you enjoyed it! We really appreciate the support, especially around the sustainability side of things.

Best wishes,
Reboxed Customer Experience Team 🌍

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