A bad experience.
It was by far one of my worst experiences working with a "payment gateway". After carefully reviewing many options we decided to go with them to handle payments for our company under the promise of important featuees for us. Those features were never developed.
Then in the middle of our integration they unilaterally and without much notice decided to impose impossible conditions to maintain the service. We were forced, without assistance from their side, to switch back to our payment gateway losing hundreds of subscribers in the process.
They even withheld our funds until we finish the migration, money that we earned through our sales and they won't pay out until we finish the migration.
In my opinion is not a serious company. They don't honor their commitments and are not willing to work with startups that decided to work and support them.
Reply from Rebill.com
Hi Pablo,
We appreciate your feedback and, while we have already addressed this privately, we wanted to respond here as well to ensure full transparency.
Throughout our collaboration, we remained committed to supporting your business and maintaining clear communication. While there were challenges, we consistently worked to provide solutions, including:
Prioritizing the launch of PSE for Colombia, despite other initial development priorities.
Developing a custom marketplace model and enabling credentials that were not previously available.
Maintaining direct and timely communication to address any concerns as quickly as possible.
Providing a temporary tokenization solution while we worked on a long-term fix.
Facilitating payouts as soon as external conditions allowed and offering alternative solutions to minimize disruption.
Regarding payouts, we recognize the delays caused by unexpected conditions imposed by our provider. We regret any operational impact this may have had and proactively offered alternative solutions, including USD settlements, to help ensure business continuity.
While we understand that your experience may not have met expectations, we want to emphasize that we acted in good faith and within our operational capabilities to support your business at every stage.
We remain committed to fairness, transparency, and continuous improvement, and we are always open to constructive conversations to enhance our services.
Best regards.