ReadingGlasses.com Reviews 13

Absolutely the Best online site for ordering reading glasses! Great selection of frames, Designer and Budget. Options are easy to choose, like Computer Progressive, Non-Glare, Blue Light Filter, and magnification. Two-Day delivery is standard and free and returns are simple if necessary, 30 day returns, no questions asked. I've bought multiple glasses from readingglasses.com. I LOVE this site!!

I cannot believe that anyone would give Readingglasses.com anything less than a 5 star review.
I've bought 5 pairs of Progressive No Line Sunglasses in the past 5 years and had to return 1 pair because I don't like Polarized. I have never had a less than easy experience with their customer service, in fact it's been a pleasure. Everyone is so nice and knowledgeable.

I am now going to send back the oldest pair for an updated prescription and they will tighten up and polish the frames.

I've bought 2 pairs of Coach, 1 gorgeous Tory Burch and the newest most Glam Swarovski...

Received defective glasses. Plastic rough and unfinished. Quality shockingly low, product is extemely flimsy. Trying to return the defective glasses is a nightmare. Customer Service keeps offering alternatives and asking thousands of questions. When you receive a defective product, you expect to be able to return it. They are making it very difficult. With so many other options available, there’s no reason to deal with this vender. LOL now they are blaming me for misunderstanding their delay tactics.

Now I get constant emails with no opt out options. I was asked to review a purchase and I was interrupted by a pop up.

I don't need to be annoyed like this.

Readingglass.com an online purchase sent the items bought to an old address. When I bought I selected to mail to my billing address which was different than an address that had not been used in 3 years. They made an offer for my to buy again at a discount price but I feel the error is on their part and should send new glasses to my address. I like the product but feel they are not taking responsibility for their error.

After unsatisfactory experience with two other sellers (Caddis and GlassesUSA), I purchased a pair of reading glasses with designer frames from ReadingGlasses.com. The price was almost $85 cheaper than the readers with the identical frames at GlassesUSA. Also, my glasses arrived in 3 days with free 2-day FedEx shipping and came with a case for no extra charge. The transaction was everything I could have asked.

Been 3 days Haven’t even received a tracking number I wouldn’t use this site. They sent me
A link to download a app That does nothing
Racket

Customer service was terrific! The glasses did not work for me and they made the returns so very simple!

Bought a pair of Bat Wing glasses that fold up and cause scratches to the lenses upon folding. Brought it to attention and agreed there fault but they would not discount the glasses since they wanted them back to resale. I said it was used merchandise and illegal to do that but still no course to resolve my issue. BAD Company. IKEPRO

Glasses arrived with nosepiece detached and the screw nowhere to be found. Asked for a replacement screw but told to return the glasses. It’s now two weeks and they say they will repair and send back today, but the original response was that they would send a replacement. Treating customers like they are doing you a favor correcting their mistakes leaves a bad taste. Will look elsewhere for my next glasses.

BEFORE you purchase from readdingglasses.com, be fully aware of the return terms. They promote 'free shipping on returns.' Less obvious is the fact that they, in effect, charge a 50 pct restocking fee (since they allow 50 pct to be applied to [only] a future purchase. I had expectded to buy several pairs over several months. The ones I purchased were too narrow. I will toss these in a drawer or donate them. I will not purchase from them again.

Purchased Varvatos V804 Single Vision Half Frame glasses last month. These were advertised as "unparalleled high quality" (and a price to match). Unfortunately upon receiving the product, this was not the case. In particular, the arms of the glasses are very loose. It gives a feeling of cheapness. When I complained, Readingglasses.com only offer to return or replace with a completely different style. I asked if they could just give me a discount and we can "call it a day", they refused and basically said tough luck.
Time to go back to CVS to ensure quality.

I was recently informed by Christine D from customer service department this company would no longer allow me to purchase from their site as a result of 4-5 returns I have made and the last pair arrived to my home damaged. I returned the damaged pair which where not my fault and she informed me of this decision which i found disappointing and unfair provided the nice selection of glasses you had. I have never been treated this way, practically blamed for damaged glasses. She advised me given the history of returns and the last damaged pair i was not suitable to order from them again.

Your site states:

A No Questions Asked Return Policy
A good return policy is one that’s easy to understand, so we kept ours simple: If you’re not happy with the frames you order in the first 30 days, send them back.

That’s it. We stand behind our products, so there’s no fine print, no questions you have to answer correctly to qualify. If you don’t like it, request a return label and then mail it back.

We’ll Pay for Return Shipping
If you live anywhere in the United States, return shipping is absolutely free. We use the United States Postal Service (USPS) so if you decide to return your frames, just box them up, print out and attach the return shipping label, and then drop it in your mailbox or local post office.

This is obviously not the case. Christine mentioned you reserve the right to terminate someones account. I do not see that anywhere on your site.

I do not wish to have my account reinstated however create an awareness this is a bad business practice, certainly not one with a sustainable future given the competition.

To all customers: Be careful when ordering for this site. You are not a customer. You are a number. Any Business who makes such claims as:
"That’s it. We stand behind our products, so there’s no fine print, no questions you have to answer correctly to qualify. If you don’t like it, request a return label and then mail it back."

And does not keep there word lacks integrity and does not deserve our business.