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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers frequently praise the swift and efficient delivery service, often noting that products arrived quickly, sometimes even ahead of schedule. Many people appreciate the helpful communication and service, finding the ordering process thorough and hassle-free. Consumers are also happy with the quality and fit of the products, describing them as well-made and exactly as desired. However, some customers were dissatisfied with long delays in receiving their orders, with several reporting waits of multiple months for parts. A number of people also experienced difficulties with the refund process, particularly concerning returned items or canceled orders.

What people talk about most

Product

Consumers find product experiences to be ambiguous. Many reviewers praise the good quality of fairings, CNC... See more

Order

Reviewers mention ambiguous feedback about order experiences. While some customers praise the quick delivery,... See more

Delivery service

Customers generally had positive experiences with delivery service. Many reviewers praised the extremely fast... See more

Service

Customers consistently note ambiguous experiences with service. Many reviewers praise the good communication... See more

Refund

Reviewers highlight significant dissatisfaction with the refund process. Many customers report extended... See more

Based on these reviews

Rated 4 out of 5 stars

Took a little longer than expected but I was informed at each stage and then arrived much earlier than estimated midway through. Always had good service from RP, long may it continue.

Rated 4 out of 5 stars

Parts have always been correct and most are in stock (states on the website when not) - delivery can take a long time for none stock items which is happening with a lot of parts for bikes and cars fro... See more

Rated 5 out of 5 stars

Purchased a rear CRC race fairings and seat for my CBR1000RR. Though it took ages to come it was worth the wait! Fit is perfect, comes supplied with Dzus fasteners for the foam seat itself, which is b... See more

Rated 5 out of 5 stars

After ordering brembo caliper, I thought I'd have a look at reviews of Reactive parts, and for the most part, good reviews, however there were some bad ones for various reasons which had me slightly w... See more

Rated 5 out of 5 stars

My personal experience was great, despite I was one one of many customers that have placed an order in August for some Lightech parts for my MT-10, and had to wait for a while for it arrive, I can o... See more

Rated 5 out of 5 stars

The fairings fit and I love that they have the confidence to pre-drill so much of the bodywork. I just finished hanging a set of competitor's fairings on an Aprilia 660 and in comparison to the CRC st... See more

Rated 5 out of 5 stars

I couldn’t believe how fast they got a full set of bodywork from the UK to the US. With zero damage too! Very thorough ordering process and good communication. The bodywork is some of the best ive eve... See more

Rated 5 out of 5 stars

Got some CNC Rear sets with the help of Leon, great help and service and an extremely fast delivery. Yet again, I cant recommend Reactive Parts more than I already have....

Rated 5 out of 5 stars

Easy to navigate website Simple checkout, postage didn’t compute first time but refreshed screen and sorted Products arrived next day Excellent experience

Rated 5 out of 5 stars

Honestly.... absolutely spot on! I can't recommend this place enough. Extremely fast delivery and a great price. The staff are really helpful too.

Rated 5 out of 5 stars

Well priced parts which were delivered very quickly. Great communication and service, hassle free transaction. Cheers 👍🏻

Rated 5 out of 5 stars

Very happy with the service received, Great selection of spares, good prices & the website is easy to navigate 😎

Rated 5 out of 5 stars

The parts were exactly what I wanted the communication was very helpful all looking lovely on the bike very happy with the service

Rated 5 out of 5 stars

Great company to deal with. Always very knowledgeable and helpful. Have used this company in the past and will continue to do so.

Rated 5 out of 5 stars

Being that I’m in the US and they are in the UK, the experience was amazing. Follow through was on point and the product was as described

Rated 5 out of 5 stars

Disgusting,6 months later and still no refund,i originally ordered parts on the 6th of December 2024 arrived months later with the wrong fitment, product returned with my own cost and refund never rec... See more

Rated 5 out of 5 stars

A fantastic piece of kit! The chain adjusters are just epic and a great finish on the bike! It will make wheel changes easier in the future. 👌👍

Rated 5 out of 5 stars

Ordered new stomp grips for early R1 . Arrived within a few days . Excellent service .

Rated 5 out of 5 stars

Reactive Parts consistently delivers excellence! My latest order was no exception – flawless website experience and premium quality parts right out of the box. Their attention to detail and commitment... See more

Rated 5 out of 5 stars

Very helpful and fast delivery will continue shopping here for more goodies for my bike 10/10

Rated 5 out of 5 stars

Easy and helpful to order. Very happy with delivery. More than happy with my item as it has proved that my chain is out of line. Very well made product. Very happy

Rated 5 out of 5 stars

Swift and efficient service, as always, from Reactive Parts. Cannot recommend more highly

Rated 5 out of 5 stars

Great customer service! And they have whatever you need for your bike.

Rated 5 out of 5 stars

I bought fairings for my CBR600RR here. There was a slight delay, but that was because my order was delivered to the CRC factory. Leon was always in touch, kept me updated on the order status, and to... See more

Rated 1 out of 5 stars

Can't trust this company anymore...... ordered a fairing holder in February, still nothing & it's October. Said I'd receive a full refund over 10 working days ago, still nothing & now there ignori... See more

Rated 1 out of 5 stars

Ordered front sub-frame on the 28\8\25 for GSXR750, on the 6\10\25 request update, told problem with supplier, 5\11\25 request for refund. 10\11\25 ordered Lightech fuel cap, 11\11\25 told part discon... See more

Rated 1 out of 5 stars

I'm looking to buy an SC Project exhaust for my Ducati Monster. On Reactive Parts' website, it says "Please Contact Us To Enquire About Pricing". So I did. I also contacted Conquest Racing. Conquest... See more

Rated 1 out of 5 stars

Ordered frame sliders and when they didn’t arrive, I emailed and was told as they are coming from Italy there would be a further three week lead time, after another week I requested my money back. I h... See more

Rated 1 out of 5 stars

I am writing to express my dissatisfaction with the handling of my recent order for a tank extender. Despite placing the order over two months ago, I have yet to receive the product. Asked for... See more

Rated 1 out of 5 stars

Poor, still waiting for refund for non delivered goods over 2 weeks afterwards. Having to use paypal to force the issue. Avoid. Crooks. This is still ongoing and still no communication. Use this... See more

Rated 1 out of 5 stars

I placed an order for a part two months ago and I still haven’t received it. My motorcycle has been sitting disassembled in the workshop all this time waiting for this part. I ended up having to cance... See more

Rated 1 out of 5 stars

Absolutely disgusting service ordered a crc seat under tray beginning of march was told it would arrive 2nd week of April. That came and went heard nothing so contacted them and was told it would be a... See more

Rated 1 out of 5 stars

Shocking experience. This is reactive parts who are importing from Italy and using lightech name. Soon as the order goes through you see reactive email come through straight away. Soon as I... See more

Rated 1 out of 5 stars

3rd October needed a CRC seat before my race meeting on the 29th Oct. I emailed them and before ordering explained the situation and said I needed the seat before the 27th Oct and if it didnt arr... See more

Rated 1 out of 5 stars

Don't you there to buy from them! They don't want you to have access to spareparts! They want you to buy the whole rearset! It's already 2 and a half months that I made a purchase for Spareparts... See more

Rated 1 out of 5 stars

Late/no delivery of parts ordered, inaccurate information when chased up. No communication regarding expectations on delivery schedules or reasons given why an order would take over two months to f... See more


Company details

  1. Motorcycle Equipment and Accessories Store

About Reactive Parts

Written by the company

As the UK's leading online retailer in the motorsport industry, Reactive Parts offer more than 60,000 products online to bring you the best in motorcycle performance parts. From rearsets to chain adjusters, tyre warmers to paddock stands - we have it all.

With top brands like Brembo, LighTech, CRC Fairings, K-Tech, Arrow Exhausts and Bonamici, you can be sure to get the best quality parts for your bike.

You can call or email us about our product ranges, including fitment and set-up advise, warranty support and returns. We race bikes here, so we have a wealth of technical know how to pass on!

We offer a fast Global delivery service meaning wherever you are in the World, we will take care of your needs.


Contact info

4.0

Great

TrustScore 4 out of 5

953 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

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See how their reviews and ratings are sourced, scored, and moderated.

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Rated 5 out of 5 stars

I bought fairings for my CBR600RR here

I bought fairings for my CBR600RR here. There was a slight delay, but that was because my order was delivered to the CRC factory. Leon was always in touch, kept me updated on the order status, and to compensate for the delay, he shipped my order with the fastest delivery. I recommend this company.

19 March 2026
Unprompted review
Rated 4 out of 5 stars

Parts have always been correct and most…

Parts have always been correct and most are in stock (states on the website when not) - delivery can take a long time for none stock items which is happening with a lot of parts for bikes and cars from various companies - for race bikes buy spares before you need them and all should be good ;-)

22 January 2026
Rated 5 out of 5 stars

My personal experience was great

My personal experience was great, despite I was one one of many customers that have placed an order in August for some Lightech parts for my MT-10, and had to wait for a while for it arrive, I can only say good things really. Their staff have kept in touch , emailed often with updates on my order, they have apologised numerous times , despite it is clearly not their fault which I understand. They have been very professional, I did not have to chase them constantly ,the wait was clearly caused by incompetence of the Italian company ,which I hope won’t happen in the future 😉 Definitely will shop here again.
Pavel 👍

19 January 2026
Rated 5 out of 5 stars

Profi Chain Laser

Easy and helpful to order. Very happy with delivery. More than happy with my item as it has proved that my chain is out of line. Very well made product. Very happy

26 January 2026
Rated 1 out of 5 stars

No reaction from Reactive Parts

I'm looking to buy an SC Project exhaust for my Ducati Monster. On Reactive Parts' website, it says "Please Contact Us To Enquire About Pricing".
So I did. I also contacted Conquest Racing. Conquest replied with a very helpful and useful email within the hour.
After 24 hours, I had heard nothing from Reactive Parts, so I sent them another email. After another 48 hours, I've still not heard a peep from them. Not very Reactive!

17 January 2026
Unprompted review
Rated 1 out of 5 stars

Shocking experience.

Shocking experience.

This is reactive parts who are importing from Italy and using lightech name. Soon as the order goes through you see reactive email come through straight away.

Soon as I seen the email I knew from past experience that this wasn’t going to go well.

Stands kept getting delayed to the point that a month went by and I asked for a refund. It was agreed that the refund would be in my account within 10 working days. After many emails ignored by them and about 6 weeks later, I decided enough was enough and had to report it to my credit card company for a charge back. Luckily they acted on my behalf.

Never ever again. Shocking company. Stay well clear of Lightech UK and reactive parts.

13 October 2025
Unprompted review
Rated 1 out of 5 stars

3 and out

Ordered front sub-frame on the 28\8\25 for GSXR750, on the 6\10\25 request update, told problem with supplier, 5\11\25 request for refund. 10\11\25 ordered Lightech fuel cap, 11\11\25 told part discontinued but have more expensive option, requested refund instead. 25\11\25 chased refund for both orders. Now the 30\11\25 still no refunds or commination other than an email on the 28\11\25 telling me that my 3rd order placed on the 9\11\25 till not in stock nor when it might be but they will send me an update on the 10\12\25. 3 orders and not 1 completed order. Save you money and find elsewhere

30 November 2025
Unprompted review
Rated 1 out of 5 stars

Worst service and communicaton - AVOID

3rd October needed a CRC seat before my race meeting on the 29th Oct. I emailed them and before ordering explained the situation and said I needed the seat before the 27th Oct and if it didnt arrive in time theres very little point me ordering.
L who is part of the Support team catagorically confimred the seat would arrive 10 days before hand. So ordered the seat on the 3rd Oct.
I must have emailed them 3 times before and near the 27th and had to chase to get an anwser, which was 'it would arrive on time'.
Guess what 27th came and went and no seat!
Literally arrived today 27th November, nearly 2 months later.
0 STARS AVOID THIS COMPANY UNLESS YOU LIKE LONG LEAD TIMES AND BAD SERVICE.

28 November 2025
Unprompted review
Rated 5 out of 5 stars

After ordering brembo caliper

After ordering brembo caliper, I thought I'd have a look at reviews of Reactive parts, and for the most part, good reviews, however there were some bad ones for various reasons which had me slightly worried . For the record I have built, repaired and restored bikes for a long time, so am used to dealing with parts suppliers..But, I've got to say,my experience with Reactive was very good ordered Sunday, e mailed them Monday just to check that they did have this caliper, msgd straight back saying part was being packed, dpd msgd bit later, item arrived today,All very good imo👍👍

24 November 2025
Rated 1 out of 5 stars

Useless

Can't trust this company anymore...... ordered a fairing holder in February, still nothing & it's October. Said I'd receive a full refund over 10 working days ago, still nothing & now there ignoring all emails.

Best of all, I ordered the part I need from the company that makes the part in Czech Republic on Monday. Today is Friday & I have the part already, so what have Reactive Parts been doing for 8 Months??

Completely Useless, won't be buying from again.

26 February 2025
Unprompted review
Rated 5 out of 5 stars

Incredibly fast shipping- great products

I couldn’t believe how fast they got a full set of bodywork from the UK to the US. With zero damage too! Very thorough ordering process and good communication. The bodywork is some of the best ive ever purchased too so that made things even better. Great company

17 September 2025
Rated 5 out of 5 stars

Purchased a rear CRC race fairings and…

Purchased a rear CRC race fairings and seat for my CBR1000RR. Though it took ages to come it was worth the wait! Fit is perfect, comes supplied with Dzus fasteners for the foam seat itself, which is beautifully sculpted not just a square lump of foam. Got it painted white by Race Paints in Eastwood Nottingham, looks awesome! Thanks Reactive Parts!

10 September 2025
Rated 5 out of 5 stars

Simple website, prompt despatch

Easy to navigate website
Simple checkout, postage didn’t compute first time but refreshed screen and sorted
Products arrived next day
Excellent experience

3 September 2025
Rated 1 out of 5 stars

Late/no delivery of parts ordered

Late/no delivery of parts ordered, inaccurate information when chased up.

No communication regarding expectations on delivery schedules or reasons given why an order would take over two months to fulfill

3 September 2025

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