RDA SERVICE & INSTALLATION LTD Reviews 

443
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 275 reviews, reviewers overwhelmingly had a great experience with this company. People frequently mention that the visiting technicians are exceptionally polite, highly knowledgeable, and remarkably efficient at diagnosing and resolving various appliance problems quickly. Customers genuinely appreciate the helpful guidance provided during home visits, noting that overall service interactions are handled smoothly and professionally from start to finish. However, some customers also noted frustrating difficulties in reaching support by telephone, alongside unexpected communication issues when trying to get answers about ongoing problems. A few other people also felt that certain appliance repairs were left incomplete, requiring multiple visits or extra follow-up efforts to fully resolve the issue.

What people talk about most

Service

Consumers find service to be a delightful and reliable experience, frequently praising the knowledgeable and... See more

Staff

Users describe positive interactions with staff, frequently noting that engineers are friendly, professional,... See more

Product

People report ambiguous experiences with product, noting that some appliances like ice machines and cookers... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently praising prompt communication via texts... See more

Customer communications

Customers had ambiguous experiences with customer communications, as some reviewers praised the team for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Engineer turned up early to look at one of the ovens in my range cooker. It was Christmas Eve so his timing was appreciated. Although it was actually something my husband did to the cooker so no actu... See more

Rated 5 out of 5 stars

Massive thanks to our engineer Zach today. The cooling fan in our cooker has never worked well. It was replaced under warranty twice by a different company and we continued to have issues. Today... See more

Rated 5 out of 5 stars

Contacted RDA for an out of warranty induction hob repair. The person who took the initial booking was friendly and we got an appointment the same week. The engineer was knowledgeable and within less... See more

Rated 5 out of 5 stars

Washing machine was coming up ‘dc’ on the screen, initial engineer thought it was the door but when the 2nd engineer Stephen visited with a brand new door and fitted it, the issue was still there. He... See more


4.7

Excellent

TrustScore 4.5 out of 5

443 reviews

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No recent history of asking for reviews

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4.7

All reviews

(443)

271 reviews in the last 12 months

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Rated 5 out of 5 stars

Had an absolutely positive experience…

Had an absolutely positive experience with the engineer who came to fix my washing machine The problem was not the machine but was down to my stupidity.The engineer was professional kind and very reassuring he gave me good advice regarding my machine.He is a real asset to the company .

24 March 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. Message sent prior to arrival informing me engineer on his way. Very pleasant young man who was professional,knowledgeable, efficient and very friendly. Problem was identified and rectified quickly. Felt very relaxed with the engineer, which is unfortunately not always the case when any repairs are needed within the home. Would highly recommend.

24 March 2026
Unprompted review
Rated 5 out of 5 stars

Very pleased with this friendly and efficient company

The staff at RDA were very efficient, pleasant and helpful. They ordered the parts quickly and arranged a date that suited me for the engineer to visit. The engineer was friendly and the job was successfully completed within an hour. Overall, an excellent service and it was reasonably priced. I was very pleased and would recommend them.

19 March 2026
Unprompted review
Rated 1 out of 5 stars

Cowboy workers

One star and they only got that because I can’t score lower.
At least 4 visits for the dishwasher. And they left it leaking. After a bad repair.
The level of incompetence is second to none.
Rely on the D&G contract as I sincerely doubt that anyone would privately pay for their work.
Communication is very poor with this company. Not offering morning or afternoon appointments. Instead they only offer all day appointments and don’t phone ahead of arrival. Just turn up.
I absolutely loved that they turned up twice with incorrect or no parts. Complete waste of everyone’s time.
I love how they create faults for a return visit to obtain more money from the company.
One guy turned up absolutely smelling of cigarettes to the point of making the kitchen smell of cigarettes. It was so strong that I’m debating if he actually had a smoke in there.
Unfortunately D&G choose to use them and thankfully they have written off 2 of 4 appliances so I don’t have to worry about them for the new ones.
This company has single-handedly made me question the D&G cover.
The absolute cowboy workers are giving a really bad name for the few good ones.

9 March 2026
Unprompted review
Rated 5 out of 5 stars

Amazing service.

Amazing service.
Engineer was fantastic. Very professional, knowledgeable and friendly.
He talked me through each stage of the repair in detail.
Can’t fault this company at all.
5 🌟

6 March 2026
Unprompted review
Rated 5 out of 5 stars

Efficient and Professional

Really impressed with the level of service. Was available on short notice. Extremely efficient in identifying and resolving my issue. Excellent customer service. Would highly recommend.

4 March 2026
Unprompted review

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