RDA SERVICE & INSTALLATION LTD Reviews 

442
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 275 reviews, reviewers overwhelmingly had a great experience with this company. People frequently mention that the visiting technicians are exceptionally polite, highly knowledgeable, and remarkably efficient at diagnosing and resolving various appliance problems quickly. Customers genuinely appreciate the helpful guidance provided during home visits, noting that overall service interactions are handled smoothly and professionally from start to finish. However, some customers also noted frustrating difficulties in reaching support by telephone, alongside unexpected communication issues when trying to get answers about ongoing problems. A few other people also felt that certain appliance repairs were left incomplete, requiring multiple visits or extra follow-up efforts to fully resolve the issue.

What people talk about most

Service

Consumers find service to be a delightful and reliable experience, frequently praising the knowledgeable and... See more

Staff

Users describe positive interactions with staff, frequently noting that engineers are friendly, professional,... See more

Product

People report ambiguous experiences with product, noting that some appliances like ice machines and cookers... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently praising prompt communication via texts... See more

Customer communications

Customers had ambiguous experiences with customer communications, as some reviewers praised the team for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Engineer turned up early to look at one of the ovens in my range cooker. It was Christmas Eve so his timing was appreciated. Although it was actually something my husband did to the cooker so no actu... See more

Rated 5 out of 5 stars

Massive thanks to our engineer Zach today. The cooling fan in our cooker has never worked well. It was replaced under warranty twice by a different company and we continued to have issues. Today... See more

Rated 5 out of 5 stars

Contacted RDA for an out of warranty induction hob repair. The person who took the initial booking was friendly and we got an appointment the same week. The engineer was knowledgeable and within less... See more

Rated 5 out of 5 stars

Washing machine was coming up ‘dc’ on the screen, initial engineer thought it was the door but when the 2nd engineer Stephen visited with a brand new door and fitted it, the issue was still there. He... See more


4.7

Excellent

TrustScore 4.5 out of 5

442 reviews

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4.7

All reviews

(442)

271 reviews in the last 12 months

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Rated 5 out of 5 stars

I have no hesitation in awarding the…

I have no hesitation in awarding the engineers who came to Repair my fridge and freezer a full five stars. Both engineers were pleasant, courteous, efficient and effective. The first Engineer diagnosed the problem I was being a thermostat. He did not have a replacement and organised the second Engineer to come with the replacement. Both jobs took approximately 15 minutes and the second Engineer waited for some time to ensure the fridge was working as as well as the deep freeze. Really excellent service.

3 July 2026
Unprompted review
Rated 5 out of 5 stars

Engineer Ryan excellent

This company is excellent. Quick turnaround. Domestic and General booked them and they diagnosed fault and came back 2 days later with part. Hotpoint kept cancelling appointment and thankfully Domestic and General asked this company to come out and do repair. Very happy. This company is excellent.the communication of keeping you up to date is excellent too. Ryan was excellent but felt sorry for him as he had to work with two broken fingers.

26 June 2026
Unprompted review
Rated 1 out of 5 stars

Very arrogant on the phone when asked…

Very arrogant on the phone when asked to go around the back of the building when the engineer tried to buzz the front door after telling him the buzzer doesn’t work., he then replaced the agitator with him, the washing machine, but did not screw it in from the inside, leaving the loose screw from the old agitator still in the Drum Which creates scratching and rattling noises when on a spin still. Was in and out of the house within about four minutes. I had pulled the washing machine out for easy access for the engineer, and he did not even even bother putting the washing machine back.

19 June 2026
Unprompted review
Rated 5 out of 5 stars

Zak was great. Overall a fab company

I've had Zak out repairing my washing machine & he was great. Very professional & friendly. He is doing a great job. Overall this is a great company who kept me updated with progress every step of the way. If only every company was like this. Well done guys

18 June 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. Engineer very friendly and competent. Arrived when he said he would and had the job done promptly and efficiently.
Job no R0038402

11 June 2026
Unprompted review
Rated 5 out of 5 stars

Excellent job done!

Job was completed to a very high standard and I was particularly impressed with the engineers Liam and Gary. They were professional, courteous and took the time to explain everything clearly. They even repaired the doors to the appliance that weren’t aligned properly by my kitchen fitters.
Nicola in the office was amazing too. Her excellent customer service made the whole experience very positive.
I would not hesitate to recommend this company.

4 June 2026
Unprompted review

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