RoyalCollectionTrust Reviews 4

Awful , awful service. I bought two tickets, paid £64. The "Royal" website took my money but didn't complete the transaction so I received no tickets. I called Buckingham palace and talk to a young lady who couldn't possibly care less. I realised, based on what she said, that this "take the money and run" is a common occurrence in the "Royal" website. Now I will have to spend time contacting them and asking for a refund. They use a company called windcave. These sort of mistake is common and by the look of it they are doing nothing to solve the problem. She said "sometimes it bounces back to the account. if not, send us an email".

I went to see The Royal Mews. It is the most boring exhibition I have ever seen. You get to see 5 meters of the royal stables and 5-10 royal coaches. It literally takes 5 minutes to walk through the entire exibition, but the presentation by the guide is very long and boring and takes around 45 minutes.

Long delays in order fulfillment with no email alert to keep customers informed.
Cancellations are not permitted even though RCT is failing to deliver.