Very happy to have used RCI, easy to navigate website and find information. When account was about to mature was kept informed via email to advise me what was needed. Will definitely use again if... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Open a 1 yr Bank Bond which was simple enough. Postal authenticated receipt received and updated, no issues there. Email and texts received when deposits, via bank transfer, have been placed. Competit... See more
Company replied
We have used RCI for years and used a huge range of products such as Bonds and cash investments. We have discovered very good rates of interest, transactions are swift and I am always notified when m... See more
Company replied
Experience was seamless. Opened a new ISA and transferred funds from an older ISA. Both transactions were completed within 2 days. Remarkable efficiency. I will continue to use RCI for savings, espec... See more
Company replied
Company details
Written by the company
RCI Bank is a digital bank that offers simple and straightforward savings accounts, providing our customers with an award-winning service online and via our app. Save in seconds with the RCI Bank app. Download it on the App store or Google Play store or visit our website by clicking the link above.
Contact info
Watford, United Kingdom
- 0345 6056 050
- hello@rcibank.co.uk
- rcibank.co.uk
4.5
Excellent
922 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 82% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Needed to renew a fixed term deposit…
Needed to renew a fixed term deposit but only wanted to use half of the existing FTD. I found the process confusing but was talked through it by a helpful member of the team who was very patient when I made mistakes
13 February 2026
Unprompted review
Reply from RCI Bank
Hi Richard.
Thank you for taking the time to provide your feedback. We're very pleased that you found our customer services team very pleasant and helpful. We will make sure this is fed back to the team. Have a lovely day.
I am a new customer and found RCI…
I am a new customer and found RCI rigorous but helpful. No complaints.
28 February 2026
Unprompted review
Reply from RCI Bank
Hi Julian.
We really appreciate your feedback and are glad you had a pleasant experience with us. Have a lovely day
Excellent service
Excellent service, easy to use, and quick notification of receipt of funds.
24 February 2026
Unprompted review
Reply from RCI Bank
Hi Kathryn.
Thank you for taking the time to provide your feedback. We're very glad to hear that your ongoing experience with us continues to be a happy one. Have a lovely day.
Straight forward and easy to set up my…
Straight forward and easy to set up my new savings account. And good rates!
1 March 2026
Unprompted review
Reply from RCI Bank
Hi.
Thank you for your feedback. We're glad to hear that you found your savings account simple to set up. Have a lovely day.
Good Interest Rates
The interest rates were good and the website was easy to navigate. I had no reason to contact customer services, so I'm unable to comment, although I've heard only good reviews.
1 March 2026
Unprompted review
Reply from RCI Bank
Hi.
Thank you for taking the time to provide your feedback. We're glad to hear that you found our website easy to use. Have a lovely day.
I would recommend
I have been saving with RCI for several years, with no issues. The app is simple and easy to use. I think the savings offers are very good.
1 March 2026
Unprompted review
Reply from RCI Bank
Hi Jenny.
Thank you for taking the time to provide your feedback. We're very glad to hear that your ongoing experience with us continues to be a happy one. Have a lovely day.
New Account Opened
Open a 1 yr Bank Bond which was simple enough. Postal authenticated receipt received and updated, no issues there. Email and texts received when deposits, via bank transfer, have been placed. Competitive fixed rate brought me here and so far, so good, extremely happy.
1 March 2026
Unprompted review
Reply from RCI Bank
Hi Chris.
Thank you for taking the time to provide your feedback. We're glad to hear that you had a pleasant experience opening your new account. Have a lovely day.
First impressions good
RCI Bank was recommended to me by my partner who has always been very satisfied with his account. It's early days for me but so far so good.
1 March 2026
Unprompted review
Reply from RCI Bank
Hi Shirley.
We really appreciate your feedback and are glad you had a pleasant experience with us. Have a lovely day.
Excellent service staff very helpful
Excellent service staff very helpful
25 February 2026
Unprompted review
Reply from RCI Bank
Hi Anne.
We really appreciate your feedback and are glad you had a pleasant experience with us. We will pass this on to our customer services team. Have a lovely day.
Excellent in every way!
As I have always found with RCI, their interest rates are competitive, and transactions are simple and straightforward.
25 February 2026
Unprompted review
Reply from RCI Bank
Hi Edward.
We really appreciate your feedback and are glad you had a pleasant experience with us. We will make sure this is fed back to the team. Have a lovely day.
Oh my goodness what a rubbish bank!
Oh my goodness what a rubbish bank!
Please note everyone - close your accounts down and empty them. Take your money elsewhere, every other bank works more SIMPLY than RCI does. Changing your nominated bank SHOULD be possible via the app or web site. No PAPER FORMS needed or copies of statements or utility bills - UTTER and prohibitive NONSENSE.
20 February 2026
Unprompted review
Reply from RCI Bank
Hi Liz,
Thanks for your feedback. We request this information when changing linked accounts to meet UK regulatory identity requirements and to ensure the account belongs to you. These checks are in place to safeguard your funds and prevent fraud.
Resetting a password is not always…
Resetting a password is not always simple but with Ian's help it was a seamless experience.
What a pleasure to get to a UK based individual who was so genuinely knowledgeable and helpful!
18 February 2026
Unprompted review
Reply from RCI Bank
Hi Sean.
Thank you for taking the time to provide your feedback. We're very pleased that you found our customer services team very pleasant and helpful. We will make sure this is fed back to the team. Have a lovely day.
Excellent customer service!
;I had to ring because I was having trouble accessing my account. I spoke to Steven (Stephen?) who was excellent. He patiently talked me through the process without losing his cool once! Explained everything and made sure I understood and was able to log in myself. Thank you so much Steven. You're a star! Also, it was quick and easy to speak to a real person! Well done all.
6 February 2026
Unprompted review
Reply from RCI Bank
Hi Teresa.
Thank you for taking the time to provide your feedback. We're very pleased that you found our customer services team very pleasant and helpful. We will make sure this is fed back to the team. Have a lovely day.
Excellent bank.
I have been a saver with RCI for several years.
I now have several fixed rate accounts,quite small sums,but growing nicely.
My Freedom saver keeps my emergency money avaliable at quite a good rate.
For me,good communication & an easy to use website are important ,& RCI excel with both.
Thank you RCI.Recommended.
12 February 2026
Unprompted review
Reply from RCI Bank
Hi Denise.
We really appreciate your feedback and are glad you had a pleasant experience with us. We will make sure this is fed back to the team. Have a lovely day.
The company employee was excellent and…
The company employee was excellent and helped me thtough options in friendly and hepful manner
10 February 2026
Unprompted review
Reply from RCI Bank
Hi Chris.
Thank you for taking the time to provide your feedback. We're very pleased that you found our customer services team very pleasant and helpful. We will make sure this is fed back to the team. Have a lovely day.
Happy customer
So far, as an 80 year old not great with online banking, I've had no problems. The interest rate seems quite competitive and access fairly simple. Speaking to an advisor I had to do once or twice initially was pretty quick, unlike the NS&I (where its impossible!)
1 February 2026
Unprompted review
Reply from RCI Bank
Hi Sue.
Thank you for providing your feedback. We are glad to hear that you have had no problems with our online banking, and pleased you found our customer services team very helpful. Have a lovely day.
Happy with joining this bank
I opened saving account and the money was there within one day well done and I hope they be good to me in the future
31 January 2026
Unprompted review
Reply from RCI Bank
Hi Mike.
We really appreciate your feedback and are glad you had a pleasant experience with us. Have a lovely day.
All done with ease
All done with ease, Really good online website. Reasonable rates of interest. What's not to like
22 January 2026
Unprompted review
Reply from RCI Bank
Hi Brian.
Thank you for taking the time to provide your feedback. We're very glad to hear that your ongoing experience with us continues to be a happy one. Have a lovely day.
Always very good interest rates
Always very good interest rates. Good Bank to be with, no problems at all but if you fix for a time, it’s fixed, if you want access any time pick another account. I can recommend RCI Bank, I’ve been with RCI for a few years now 👍.
1 February 2026
Unprompted review
Reply from RCI Bank
Hi.
Thank you for taking the time to provide your feedback. We're very glad to hear that your ongoing experience with us continues to be a happy one. Have a lovely day.
New Account
Had trouble logging in to my new account. A very quick phone call to a helpful call centre sorted it.
21 January 2026
Unprompted review
Reply from RCI Bank
Hi Lynda.
Thank you for taking the time to provide your feedback. We're very pleased that you found our customer services team very helpful. We will make sure this is fed back to the team. Have a lovely day.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.