Razorpay Reviews 

As i am the merchant we will not recommend to use razorpay as a payment gateway.
1. They do not care about your business after onbording
they do not care about your terms and condition, refund and cancellation of your business.
2. They will hold your amount without any proper explanation.
3. They will tell you to submit such a document which is not relevant to your business.
4. They will not give you the call support you have to wait for 24 hours for a mail reply.
5. In every new email reply they will ignore the previous communication.
6. They will tell you our banking partner has .... if you will ask for that so called banking partner prove of mail they will not give you any thing.
7. whoever is replying to your email they do not know what is going.

8. They will ask you to submit your customer aadhar card how has already purchased from you before 2 month.... :0

9. you will cry why and why and i have chosen Razorpay..........

Recently I have created Razorpay account for my business.Clieny paid the amount but after two it says. Your account got deactivated for further settlements contact support or raise a request. Also I can't raise a request from my account. Support ticket says. Have to wait for 120 days. Why should I wait for 4Months. Even The big banks refund the amount in just 7 business days. What is the problem with razorpay. I need my amount back.

Just Big no to Razorpay pay there support system will likely to kill your self .. it takes 24 hours to get a reply and suppose they have asked for some clarification and you replied to mail with your clarification.

Wait for 24 hours.
Razorpay will reply you without reading your previous mail and they will ask you some new irrelevant questions.
Somehow you are going to reply them with there irrelevant questions and wait for 24 hours.

Razorpay pay reply after 24 hours again without reading your some irrelevant questions with your replied answer. They ask you some new irrelevant documents to submit ha ha ha ...

It is happening with me they will debit your amount without any receipt or notice they will hold your settlement they ignore to resolve the main problem.

They will start a loop of irrelevant questions and the loop will get active after 24 hours you will feel like why I have used Razorpay for our company.

There chat support is very wonderful garbage they don't know what to do and they are not there to help you instead they reply you the same "" I will forward this issue to our team "'

I am facing this twice now still waiting for 24 hours and with some new irrelevant questions.

I have all the records and email communication with them which I am keeping to start a legal battle.

Sorry I forgot to write they will reply you by deleting your previous email.

New update 16 Feb 2024

After Submitting what was asked on 15 Feb 2024 by Razorpay. Razorpay replied with the same irrelevant questions which was asked 1 month before.. there is no use of submitting what they are asking. Again again the same loop.
I just replied them to read the mail what they have asked we have submitted but they even don't bother to open the mail and read it.

Let see again waiting for 24 hours I will wait back here just waiting for 24 hours.

Update 19 Feb

Reply from Razorpay.. They just replied that please write us back what we have asked...

Reply by us

Please send your merchant customer care number we are going call and resolve this because we don't think you people are going to read the emails or solve this by email.

Wait for 24 hours....tik tik

Yeahhh
Update on 20 Feb

Reply by Razorpay...

Dear Partner
Greetings From Razorpay
Thank you for your response ,
We tried calling you over the phone , but didnot got any response .

Please revert back to the mail with an alternate phone number or time where we can reach out to you .

We seek your help and support in this regard.

.........Reply by us..........

We have not received any call from your side we have screenshot of call recording.

""" Without calling to us they just replied we are unable to reach....."""

Still they are not sharing support number to call ..

.... Update...... 21,22 Feb 2024

They are not providing support number
We are just sending them Reminder mail thrice a day..

Wait for the reply by them...........

Would not use Razorpay. All MSME's should use any other options available but not Razorpay. Really horrible.

Good when started out but it's a scam now

When we initially started using razorpay it was a great option on the market, now as of 2024 its becoming worse every day. No support, every transaction is stuck in settlement and no proper reply from their team. Live chat used to work and now it does not.

A would suggest to not create any account with them specially if you are accepting international payments. A NO GO options for online payments. No deadlines for when tickets will be resolved in case you are able to open one for your problem.

They love playing email email and you will have to wait 24 hours before you will get a response email from them, that too wiil be vague like "we will attempt to resolve your issue soon". And that "soon" is getting a similar email on the next day.

Things are stuck in settlement for more than week now and there is no indication of when or if these will be cleared. Such a scammy practice by the business. Seems like their growth has lead to this, they were a great solution when they were small. There is absolutely no-one responsible for any of the support now.

Things are all over the place with no-one taking care of customers. In the name of support, there are bots implemented everywhere, good luck getting in touch with a real human to solve your issue if you ever face one. And you will be facing not just one but a lot of issues with your account.

Nobody picks up the damn call, I guess chating "bots" are this new thing and they love to go with that rather than having a proper support team.

One time (accidently) I was able to get in touch with a real support person from their team and he had no f*ing clue what he had to do, may be they hired someone right out of their secondary education without giving they any training on what needs to be done.

Overall, a very disappointing and frustrating service and customer support.

Looking at company's reputation, you would think that they would be doing a great service, wrong, that's not what the case is with these guys.

Look for other alternatives if you can.

Worst Payment Gateway.

Their Service is so pathetic that you will regret using them. Their team is unprofessional and irrational that you will loose all your patience.

Very poor system to see reports, I have never seen this much of complicated system to see reports history. the worst part is that they only allow. to see last 3 months payments history. If you have to go g=back more, then you need to go in their reports section. Again which is so pathetic and even if somehow you understand something how to download the report, then you can not download the report, You would have to wait in their download section. It will be scrolling and scrolling. this is my 4 attempt to download the report before this 3 attemts failed. so poor portal

It was good when we started but the past 6 months have been pathetic in terms of service. They have given us a success rate of 20% i.e. 80% failure rate. And their support system is even worse and frustrating, employees enjoying their 9-5 unicorn corporate jobs.

Save your brand's reputation, opt for a better PG.

Worst payment gateway, they are taking KYC approval charges now, and later they are saying our banking partners rejected your KYC application. This issue happened with our two different different business, when we need a payment gateway, we preferred razorpay,but it's really a bad plateform. I lost my KYC charges ₹199 and not recommended. Kindly go with other payment gateways like Paytm for business, phonepay merchant etc. Thanks....

Awful website! I have been trying to make an account on this one since a week now! They have been reviewing my KYC since ages! Asking me to upload a video KYC but not providing proper link to upload one!

And they don't even have a CUSTOME CARE NUMBER where you can contact when you face roadblocks while signing up, which you most certainly will!!

Very bad portal! Will take my business elsewhere!

Its a worst payment gateway , We are the customer of Razorpay from last 4 years , now its become TOO BAD in Handling technical issues.

MY TICKET ID is 10071963

I raised this ticket that there is major issue in my Payment gateway due to that we are facing loss in our Business. I try to communicate with the team over chat no one is Helping me, infact no one is responding just they are saying same thing " Sorry for Inconvenience"
I try to connect with them but no one is responding.
EVEN GOVERNMENT COMPANIES ARE BETTER THAN RAZORPAY

VERY VERY BAD SERVICE , PLEASE AVOID USING RAZORPAY , I AM THERE CUSTOMER FROM LAST 4 YEARS , NOW THERE SERVICE IS PATHETIC

worst payment gateway.
The support system is not working properly.
Every time they said for resolution within 24-48 hours but it took 10-15 days for a solution.
Do not Use it's payment gateway ever.

Ticket ID #9851647 / Mon, Nov 20, 2023, 12:31 PM
Till not got solutions

Worst Payment Gateway ever, I submitted all infromation they wasted my 6 days by calling me and verifying document and on 7th day they say we can't approve your account because of unknown reason. I don't recommend razorpay to any business every.

Very poor customer support, holding the amount a purposefully delaying the payout

CREDIT LINE ISSUE 1 MONTH .
VERY VERY POOR SERVICE IN CUSTOMARE CARE . NO CALL PROVIDE .MANY MAIL LAST 1 MONTH .BUT NO REPLY, MY TICKET ID AUTOMATIC CLOSED..

I PERSONALLY RECOMMEND NOT USE RAJORPAY .VERY POOR CUSTOMARE CARE SERIVICE

No call anyone .very very very poor service

My flight canceled refund but not credited- Booking ID - EMT121996898, PNR - 5H9428

I called EMT guys 100's of thimes they keep telling contact razorpay they are taking time but its been more that 1.5months no refund

Very unprofessional people. Amount for registering LLP they took twice and not refunded after two months. Also fake commitments, they took the amount for 12 months office and in the agreement mentioned 11 months. after long follow-ups, we got the Corporation done but then no response for the LLP agreement and though they have made Whatsapp group but no one is there to respond to you, which includes their so-called grievance team, Never ever go with these people or you will be in complete mess.
Got a reply after posting the above review with a link but that link addresses only their Razorpay payment gateway services issues and not their RIZE or RegisterKaro services.
Still waiting for communication but no one has responded

USING EZETAP RAZOR PAY POS MACHINE NOT WORKING SINCE 40 DAYS, MORE THAN 100 COMPLAINTS GIVEN , THEYS SAYS CONTACT YOUR BANKER , IF CONTACT BANK SAYS CONTACT RAZOR PAY.PLAYING FOOT BALL. THE WORST SERVICE I HAVE SEEN EVER

They run their organisation as per wat they want.
They will constantly give troubles making u face sevre issues by Someteim
Blocking Cash advance, Instant settlement, Deactivating Paylater options.
Will Pay off my cash advance and Switch to other payment gateway