Razer Reviews 3,882

Hi,

I am posting this to get the company’s attention and, hopefully, resolve this issue and receive my refund.

I placed an order through their online store and received the package. After reviewing the items, I realized that I needed something different (my own mistake). Within the 14-day return period, I contacted them to request a return and refund so I could place a new order.

After two weeks of back-and-forth emails, they finally arranged a pickup for the return. However, instead of processing a standard return and refund, they created an RMA, which I did not request. I only wanted to return the items and receive my money back.

I returned all items in brand-new, sealed condition. Nothing was opened or used. One week later, I received an RMA email stating that one item was “not original” and differed from the product I purchased. This is extremely concerning, as the package was never opened on my end.

At this point, the company has both the items and my money. I requested a refund for the items they consider correct and asked for the allegedly incorrect item to be returned to me. Since then, I have only received automated responses and no meaningful support.

I opened a legal dispute, but I only received an automatic reply and my case was immediately closed. I also posted about this on Reddit; someone from the company contacted me via chat, but again I received the same automated response with no actual resolution. I tried contacting them through live chat as well, but only received a message stating I would be contacted by email within 24 hours—most likely resulting in the same automated response.

This situation is unacceptable, especially from a company of this size. It feels like there is no real way to resolve this issue, which is why I am sharing my experience publicly. If this matter is handled properly, I am willing to update or remove my reviews.

Does anyone have advice on how to handle this situation?

The keyboard and mouse are great,however I have 4 hours of trying to connect my keyboard Bluetooth to my computer. I have to wire connect because it will not connect Bluetooth. Wireless was the reason I bought it.

The first very difficult thing was to do my email and password. Other than that FedEx brought me my Razer V3 on time and I just had to get used to using it. It’s sort of difficult at first but after you keep playing the game, it gets better. I’m doing good so far in Metalstorm my question is how long do I have to wait to receive my Razer decal. but truly overall, I love this new Razer

Got the V2 iksur and its bonkers the value i received. Quick shipping and no problems putting together. All really high quality for the fabric.

Grateful and looking forward to expanding product purchases.

Real review out of Tacoma. Go Hawks!

Mark was able to help me so well I am extremely grateful!!!!! He was fast and did a great job helping me fix my keyboard!

Maria from the VIP Team single handedly saved this review. If this were solely a review for Maria it would be 5 stars for swift action and excellent communication. If Maria did not step in to provide resolution I would have cancelled my order and this would be a 1-star review.

Now for the other's..... I was disregarded and my issues dismissed with support simply refusing to acknowledge my shipment was stuck. They kept telling me they were "monitoring" instead of actually investigating to get resolution. It was like I was receiving AI or copy/paste generic responses. They weren't following my shipment at all because they told me delivery had been scheduled where it clearly showed on the Fedex tracking site that my order had been stuck in Memphis TN for 10 days. This is frustrating because Fedex told me a ticket should be created and Razer first told me a ticket was created with Fedex but refused to give me the ticket number. Later to find out that Razer did NOT create a ticket and refused to do so until Fedex instructed them. This whole back and forth prolonged the wait for my item and pushed me towards cancellation. Maria from the VIP team stepped in and called me to tell me she would be working on getting a replacement shipped out and expedited (this should have been the first step after looking at the shipment progress by the other support reps). Maria stayed in contact with me to give me updates on the status of the replacement and she even watched the shipping daily to make sure it made it to me.

The abysmal support I received before Maria engaged almost lost Razer this sale. And while that may not be that big of a deal to Razer, I would have never purchased another Razer product in the future and would have shared this experience with people moving forward for them to avoid the frustration I went through.

I ordered one of Razers Iskur gaming chairs for my boyfriend. He had to be super specific that it needed an adjustable lumbar support due to his larger build. Razer is one of the few companies that offer this as an option in its chairs. When I purchased it the sale was around half off so I felt the price wasn't too high for the product I bought. My boyfriend raved that instead of plastic that you see in most gaming chairs on the base near the wheels everything was made of metal and durable.

you want kakalash? i know you dooooo!!
come get your kakalash

Razer has incredible customer support; they never fail to go out of their way to resolve any issues, 20/10 recommend.

I won my gaming mouse via Google play (thank you Google play) and so far I really enjoy my gift. It took a little long for it to get to Hawaii but I totally understand. And the CS for Razer has been awesome with checking occasionally to see if it had arrived and if there was anything that I should need. Give em a try. I assure you I will be back for more

Very bad quality! Overhyped overcommercialized crap. Just threw a huntsman V3 in the garbage pile double folded!! After repeated compatibility problems that they never solved. Repeatedly mistypes en double letters whilst only pressing once... With windows startup it hangs. Not responding to any strokes on the keys of the keybord after a year of 2 of only a half year in use due to all conflicts it wass time to receive my rage cause a faulty or bad quality keyboard selling trough is a crime I believe. 300€ down the drain!! NEVER RAZER AGAIN!!

shit quality i am wearing razer kraken v3 x and with 4 or 5 months its already broken

Top quality products that you know will work without any issue. Been using Razer products for a while they’re great

Support links send you around in circles, no email contact, cant find manuals or specs for products. Created three accounts to get into their support page and forums and still couldn't find anything. Wasted 40 min of my life trying to find a manual for a $300 keyboard i just bought and I came up empty handed.
Customer support is a joke.

Shopping, shipping very fast and without any problems. Customer support experience was also very good and fast response. Overall bery happy with their products

Very fast response. Mark guided me through the support process very quickly and easily bringing us to a happy resolution. Thanks Razer. This level of support helps keep my business in the future.

I've consistently had good support from Razer, and their products have consistently worked for years for me, which is especially important as they're one of the only companies that makes left-handed gaming mice.

Shopping and shipping experience was great.

you really helped me out and in a pretty fast manner too. Great communication and even better instructions.

What a shambles of company when comes to contacting customer service

Been waiting 4 week so far I had a lost parcel done everything they have asked including police report and still waiting on refund all I get is VIP team have the refund are waiting on them to authorise which has been 9 days just a joke

Getting reply’s back are like 2/3 days just a joke no rush at all

4 January 2026
Quick update still no refund same general response that they are waiting internal team if you on holiday just bloody say