years after buying razer products and forced to use their software, or i get rainbow puke i changed keyboards to a different brand with proper cherry keys. now synapse is giving me a advert to use op... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Mouse wheel button "broke" within warranty. Customer service gave "DIY" instructions. Helped for a while. Middle button broken completely now, outside warranty, no costumer service response at all. Fi... See more
Company replied
I bought a headset, BlackShark v2 Pro 2023. I already expected that any advances features wouldn't work on linux as razer is notorious for not having any open drivers or anything. But not even vol... See more
Company replied
I got a huntsman v2 tenkeyless recently, and i would definitely recommend it if it wasn't fragile that much. If you even lightly hit one of the keys from the sides, the switch will most likely break i... See more
Company replied
Company details
Information provided by various external sources
Razer is the world leader in high-performance gaming hardware, software and systems. We live by our motto: For Gamers. By Gamers.
Contact info
9 Pasteur, Suite 100, 92618, Irvine, United States
- razer.com
2.3
Poor
4K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Razer kitty headset, waste of money
I got my first set of Razer headset the kitty ones in 2023. The sound would go in and out.
It was under warranty so I received a new pair. 1 years later I am having the same issue. It is no longer under warranty. They offered no help, I didn't even wont a new pair. I wanted to send mine in to get it fixed. They do not do that. what a waste of money.
11 May 2025
Unprompted review
Reply from Razer
Hello Sophia,
We appreciate you sharing your experience with the Razer Kitty headset. We are sad to hear that you have encountered ongoing issues with the sound cutting in and out, especially after receiving a replacement under warranty. It is understandably frustrating to deal with a product that has not performed as expected, and we can only imagine your disappointment, particularly since you were looking to have it repaired rather than replaced. Your feedback is valuable as it helps us identify areas for improvement. Could you please send us an email at feedback@razer.com with your case number and the link to this post? We want to investigate this further and understand what happened. We are looking forward to your email.
Regards,
Razer Customer Advocacy
Mouse is working like it should
Mouse is working like it should, Great that Razer has a mouse for left handed people. The box that came in was well designed, easy to open and if you want the package to trow it away, it is very.
Could track my order.
Only thing for me was that the point you get from orders above 100,- euro was not auto added with my order what I could redeem. other thing is that I wanted to order also the Razer Viper 8Khz but I could not order that from the shop so I could get the phone holder with the points. Now I have to order the Viper somewhere else.
4 February 2026
Unprompted review
Reply from Razer
Hello Charles,
Thank you for your wonderful feedback about the Razer mouse! We are delighted to know it is performing well and that you appreciate our focus on left-handed designs. We are also glad the packaging was user-friendly and that tracking your order went smoothly. We are sad to hear about the issue with your rewards points not being automatically applied, and we will certainly investigate this to enhance future customer experiences. Additionally, we understand your frustration about not being able to order the Razer Viper 8Khz with your recent purchase, but please know we are committed to improving our product availability. If you have any questions or need further assistance, please send us an email at feedback@razer.com with the link to this post so we can address your concerns accordingly. We hope you enjoy your new mouse!
Regards,
Razer Customer Advocacy
Fast
Fast, reliable, and high-quality digital products. Everything worked perfectly—couldn’t ask for more!
8 January 2026
Unprompted review
Bought a Razer Kiyo Pro 18 months ago
Bought a Razer Kiyo Pro 18 months ago. Recently the camera started flashing a white line at the bottom of the recording. The Synapse 3 software shows Razer pushed an upgrade, I change to Synapse 4, the problem did not go away. For the price I expected this product to last many years and not fail due to a software update.
20 January 2026
Unprompted review
Reply from Razer
Hello GaryB,
Thank you for sharing your experience with the Razer Kiyo Pro. We are sad to hear about the flashing white line issue during recordings, especially since it has occurred after just 18 months of use. We understand your frustration, particularly given that the problem continued even after updating to the Razer Synapse 4. To investigate this further, please send us an email at feedback@razer.com with your device serial number and the link to this post for our reference, so we can address the problem and find a solution. We are looking forward to your email.
Regards,
Razer Customer Advocacy
SCAM
Total scam! Bought a $100 gold gift card to send to a friend in the US and when she went to redeem it it told her it had already been used. Customer Services aren’t interested and told me to report it to the police and give them a crime number
10 February 2026
Unprompted review
Reply from Razer
Hello Michael,
Thank you for taking the time to share your experience. We can only imagine how frustrating your experience with the Razer Gold Gift Card was, especially since it was meant to be a thoughtful gesture for your friend. It is concerning that the card was already used and that customer service has not provided the support you needed. To investigate this further, could you provide more details about the situation, including any attempts you made to get support? It would greatly assist us in addressing your concerns. Please send us an email at feedback@razer.com with your case number and the link to this post for our reference. We are looking forward to your email.
Regards,
Razer Customer Advocacy
Perfect oooh yah
8 February 2026
Unprompted review
Trashy Company that is really bad at…
Trashy Company that is really bad at being transparent with their consumers, Sees customers as only that, Consumers, very bad at understanding when a repair shop is contacting for replacement parts, instead, attempting to gain more out of both consumers and sellers of their products, while now trying to drain more using subscriptions. I bought your black widow keyboard, and will never buy another one of your boycotted overly expensive pieces of plastic EVER again. FYI, it stopped working in less than a year. And your software took more RAM Than my moving home screen.
15 December 2025
Unprompted review
Reply from Razer
Hello Logan,
Thank you for taking the time to share your feedback. We are truly sad to hear about your experience with our products and services. Your frustration is completely understandable, especially when expectations are not met. We aim to be transparent and supportive, and it is disheartening to hear that we fell short of that in your case. The challenges with your Razer BlackWidow keyboard and the software performance you described are concerning. We take your comments seriously, as they help us improve our products and customer experiences. To investigate this further, could you provide more details about the situation, including any attempts you made to get support? It would greatly assist us in addressing your concerns. Please send us an email at feedback@razer.com with your device serial number and the link to this post for our reference. We are looking forward to your email.
Regards,
Razer Customer Advocacy
AVOID AVOID FOR THE LOVE OF GOD
My wife bought me a Razer Blade 14, unfortunately it was easily the worst laptop I've ever owned, I had nothing but problems with the thing, the Synapse app was temperamental buggy, the gaming experience was poor, and in the end, the sound chip went on it, it was out of warranty by then so I just threw it out.
Speaking of warranty, the customer service is abysmal and useless, I implore anyone thinking of purchasing anything from Razer, to avoid, I recently purchased the Asus ROG Flow 13, and it has been flawless so far, unlike the Razer junk.
Thanks for reading, and once again,
PLEASE AVOID.
31 January 2026
Unprompted review
Reply from Razer
Hello,
Thank you for sharing your feedback about the Razer Blade 14. We are truly sad to hear about the issues you faced, which must have been incredibly frustrating for a product you were excited to use. Your comments regarding the Synapse app and gaming experience are important, as they highlight areas that need our attention. We can only imagine the disappointment you felt about your experience with customer service. Your honest feedback is genuinely appreciated and will help us make necessary enhancements to our products and services. To investigate this further, please send us an email at feedback@razer.com with your case number and the link to this post for our reference. We are looking forward to your email.
Regards,
Razer Customer Advocacy
Razer took my money for a digital gift…
Razer took my money for a digital gift card and then claimed they never received it. The payment went through, but the gift card was never delivered. No shipping, no excuse — just denial and terrible customer service.
If a company can’t be trusted with a small amount, it can’t be trusted at all. Avoid.
25 January 2026
Unprompted review
Reply from Razer
Hello Eudi,
We appreciate you sharing your experience, and we are truly sad to hear about the challenges you faced with your digital gift card. We understand how frustrating this can be, especially when it concerns your hard-earned money. Your feedback is valuable in helping us improve our customer service and transaction processes. To investigate this issue further, please send us an email at feedback@razer.com with your order confirmation and the link to this post so we can assist you accordingly. We are looking forward to your email.
Regards,
Razer Customer Advocacy
Very expensive product for not customer support. Avoid.
I would not recommend buying from this company.
I purchased a €200 Xbox controller from them and stsrted having connection issues after 3 months.
Unfortunately, I was honest and whilst troubleshooting said the dongle looked slightly bent and this maybe the issue so I offered to buy one from them to test to see if it was the dongle or controller.
From that point they stated it was probably physical damage and that the don’t sell and could not provide a replacement dongle.
Terrible customer service and I won’t be using Razer ever again.
3 February 2026
Unprompted review
Reply from Razer
Hello Kieran,
We appreciate you sharing your experience, and we are sad to learn about the challenges you have experienced with your Razer Xbox controller and the support provided. It is understandably frustrating to deal with problems after investing in a product. We understand your disappointment regarding the connection issues and the response regarding the dongle. We strive for high-quality customer service, and it is evident that we failed to meet that standard this time. Your feedback is crucial, and we will ensure it is communicated to the appropriate team for improvement. If you wish to discuss this further, please send us an email at feedback@razer.com with your device serial number, a summary of the problem, and the link to this post, as we value your input and want to address your concerns. We are looking forward to your email.
Regards,
Razer Customer Advocacy
Buy literally any other product
Effective immediately ive decided that i will be destroying all of my razer products and using literally any other product. Ill use a cat keyboard before i even think of using another razer product. Ive had on several occasions where my hardware will just quit working. The software is so unbelievably terrible you may as well just go install a virus on your PC. The software doesnt even work half the time and its not user friendly at all. So please fellow gamers, youve put so much money into your gaming rig. Dont buy walmart quality hardware at top tier prices.
27 January 2026
Unprompted review
Reply from Razer
Hello Isaac,
Thank you for sharing your concerns. We are sad to hear about the challenges you have experienced with the Razer products. It is disappointing to learn about the ongoing issues with both the hardware and software, as we aim to provide top-notch gaming experiences. We completely understand your frustration, especially given your investment in our products. We are continually striving to improve, and your feedback is crucial in that effort. To investigate this issue and see what we can do to help, please send us an email at feedback@razer.com with your device serial number, a summary of the issue, and the link to this post for our reference. We are looking forward to your email.
Regards,
Razer Customer Advocacy
Non existent support that relies on…
Non existent support tgat relies on consumer grouos once out of warranty
7 November 2025
Unprompted review
Reply from Razer
Hello Paul,
Thank you for your feedback; we are sad to learn about your experience with the lack of support after your warranty expired. We can only imagine how frustrating it can be to rely on consumer groups for help with the Razer products. Your concerns are important to us as they pinpoint an area where we need to improve our support system. We aim to offer ongoing assistance to all customers, regardless of warranty status, and your input will guide us toward better solutions in the future. We are here to investigate this further and see what we can do to help. Please send us an email at feedback@razer.com with your case number and the link to this post for our reference. We are looking forward to your email.
Regards,
Razer Customer Advocacy
Discontinues support on perfectly…
Discontinues support on perfectly working PREMIUM peripherals which already barely had any functionality. But when they did support it, constant log-out's useless updates, resourse hogging for absolutely no reason, cheap materials in most products. Had all their peripherals, headphones, mouse , keyboard. All discontinued, and both of them don't work for the most part after roughly 4 years which is bonkers
31 January 2025
Unprompted review
Reply from Razer
Hello,
Thank you for sharing your experience with our products. We completely understand your frustration regarding the lack of support for the premium peripherals you have invested in. It is disappointing to learn that you have encountered issues such as frequent log-outs, unnecessary updates, and concerns about material quality. Your feedback is crucial as it points out areas where we need to improve, especially in ensuring our products maintain high functionality and receive consistent support throughout their lifespan. We are dedicated to enhancing our customers' experiences, and your insights will guide us in this effort. We value your loyalty to our brand and are committed to ensuring that future products meet high standards in both performance and quality.
By the way, have you tried reaching out to the Razer support about these issues? We are here to investigate this further. You can send us an email at feedback@razer.com with your device serial number and the link to this post for our reference. We are looking forward to your email.
Regards,
Razer Customer Advocacy
Razer Iskur V2 with adjustable lumbar support
I purchased a Razer Iskur V2 with adjustable lumbar support during a good sale. The order was easy to place, the communications were good, the chair was delivered as expected undamaged and in new condition. The chair was simple to assemble with photo instructions, it was well packaged to protect the chair and went together without any issues. I have only had the chair for a short time however, I like the adjustability of the chair as well as the initial impression of the quality of the materials and design. It is clearly a better chair than the entry level ($125) chair it is replacing. At the $400 sale price, I feel it is an excellent value for the design features included.
16 January 2026
Unprompted review
Utterly disappointed
Utterly disappointed! To be buying products from you.
29 January 2026
Unprompted review
Reply from Razer
Hello Abhishek,
Thank you for your feedback. Your input is important to us as it helps us identify ways to improve. We completely understand your frustration, and we welcome the chance to discuss your concerns further and find a solution. To investigate this further, please send us an email at feedback@razer.com with your device serial number, a summary of the issue, and the link to this post for our reference. We are looking forward to your email.
Regards,
Razer Customer Advocacy
absolute garbage build quality
absolute garbage build quality; nothing lasts over a year. dog water products from a dog water company.
28 January 2026
Unprompted review
Reply from Razer
Hello,
Thank you for your feedback. Your input is important to us as it helps us identify ways to improve. We completely understand your frustration, and we welcome the chance to discuss your concerns further and find a solution. To investigate this further, please send us an email at feedback@razer.com with your device serial number, a summary of the issue, and the link to this post for our reference. We are looking forward to your email.
Regards,
Razer Customer Advocacy
The headphones are just excellent and…
The headphones are just excellent and work so well the packaging East thought out well to protect the merchandise well and the gangar on the side lights up it's so nice
17 January 2026
Unprompted review
Broken headset
I had bought a headset and not even 2 days later it broke cause of the cheap plastic
27 January 2026
Unprompted review
Reply from Razer
Hello Bartek,
We are sad to hear about the challenges you have encountered with the Razer headset. We appreciate your patience and are concerned about the issues you have faced, especially with the cosmetics part. Have you tried reaching out to the Razer support about these issues? To investigate this further, please send us an email at feedback@razer.com with your device serial number and the link to this post for our reference. We are looking forward to your email.
Regards,
Razer Customer Advocacy
The service was pretty good from the…
The service was pretty good from the rep, but the RMA policies are deceitful. They don't support anything sold on amazon at all... Pretty disingenuous since it looks like they are the seller. Razer obviously supplies these resellers and then refuses to serve their warranty on the products. I think it's criminal.
24 January 2026
Unprompted review
Reply from Razer
Hello Gregory,
Thank you for reaching out and sharing your experience. We are sad to hear about the challenges you have encountered with the Razer Warranty claim issue, as this is not the level of service we strive to provide. We appreciate your patience and are concerned about the issues you have faced, especially with the RMA and the handling of your case. To further assist you, please email us at feedback@razer.com with your case number, so we can thoroughly investigate your case. We are committed to expediting a satisfactory resolution. Your feedback is important to us, and we want to ensure your future experiences with us are positive. We look forward to your response.
Regards,
Razer Customer Advocacy
Razer
Razer – No response despite formal complaint and confirmed hardware failure
I purchased a Razer Blade laptop positioned as a premium product. After only approximately 8 months of normal use, the dedicated GPU failed.
This failure was confirmed by Razer’s own support team in 2022, and multiple support cases were opened (221008-000773 and 221008-000794). I was verbally offered a partial discount on the repair, but no clear written estimate was ever provided. I was asked to ship the laptop without knowing the potential cost, which could have reached several thousand dollars — an unacceptable risk for a consumer.
On January 7, I sent a formal written complaint to Razer, fully documented and referencing Québec consumer protection law. To this day, I have received absolutely no response.
Months of communication, followed by complete silence, is not what anyone should expect from a brand that markets itself as premium. The issue itself is serious, but the lack of accountability and refusal to engage is what ultimately destroyed my trust in Razer.
I am still willing to resolve this matter professionally, but consumers should be aware of the risk when dealing with this company if a serious hardware issue occurs outside the basic warranty period.
7 January 2026
Unprompted review
Reply from Razer
Hello,
Thank you for taking the time to share your feedback with us. We are sad to hear about the experience you have had with our Support Team. We completely understand how frustrating it must be, especially given the investment you made in our products. This is certainly not the service experience we aim to provide for our customers.
Please know that your feedback is invaluable, and we will ensure it reaches the right team so we can assess our processes and improve moving forward. If you are open to it, we would like to discuss this further to see how we can rectify the situation. You can send us an email at feedback@razer.com with the link to this post for our reference.
We would also appreciate it if you could remove your case numbers from the post and send it in the email for security purposes. We are looking forward to your email.
Regards,
Razer Customer Advocacy
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.