Thank you Hussain Asgar Ali for organizing wonderful trip. We really enjoyed alot. Everything went perfectly as planned from the hotel in Dubai ‘ Novotel Suites Avenue’ to the whole activities we... See more
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Review summary
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Reviews shaping this summary
We booked the evening safari with rayna tours and we enjoyed every minute of it. Abdul with his calm and confident driving allowed us to enjoy the dune bashing!!! We enjoyed the camel rides, the dinne... See more
Company replied
A very comfortable tour it was …which v all enjoyed. Mr Kamran was excellent as our tour guide & somebody who managed time very well & made are visit to each & every venue enjoyable. He also added... See more
Company replied
What made the experience great was Mr Junaid Nawazish who told us everything and more of what we wanted to know during our 2 day trip of Dubai and Abu Dhabi. We carefully selected only the best places... See more
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Company details
Written by the company
Founded in 2006, Rayna Tours is a destination management company based in UAE licensed by the Government of Dubai's Department of Tourism and Commerce Marketing (DTCM). Over these years, it has established its offices across Dubai, Sharjah, Abu Dhabi, Singapore, Malaysia, and India. Presently, the Destination Management Company has over 500 multilingual travel professionals and continues to expand its presence to other countries in the near future and increase its services with new and innovative ideas.
Contact info
ACICO Business Park Building, Office # 703, 704,705, Port Saeed Road, Deira, Behind Nissan Showroom, P. O. Box 111306, Dubai – UAE, 111306, Dubai, U.A.E.
- 04 208 7444
- inquiry@raynatours.com
- raynatours.com
4.7
Excellent
35K reviews
Replied to 96% of negative reviews
Typically replies within 48 hours
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Complete documentation.
Shri Omkar was very helpful. He did a great job.
8 August 2025
Unprompted review
Reply from Rayna Tours
Dear Mr. Srinivas,
We are truly delighted to read your review. Your feedback means a great deal to us and inspires our team to continue delivering exceptional experiences.
We look forward to welcoming you back to the destination and having the opportunity to serve you again in the near future.
Warm regards,
Team Rayna
Appreciate the continuous support from…
Appreciate the continuous support from Sruthi and Mayur, throughout the process. Overall it was an excellent experience!
7 October 2025
Unprompted review
Reply from Rayna Tours
Dear Mr. Binu,
Thank you so much for your kind words!
We are truly delighted to read your review. Your feedback means a great deal to us and inspires our team to continue delivering exceptional experiences.
We look forward to welcoming you back to the destination and having the opportunity to serve you again in the near future.
Warm regards,
Team Rayna
Reply from Rayna Tours
Dear Mr. Pankaj,
We are truly delighted to read your review. Your feedback means a great deal to us and inspires our team to continue delivering exceptional experiences.
We look forward to welcoming you back to the destination and having the opportunity to serve you again in the near future.
Warm regards,
Team Rayna
We never got picked up and they…
We never got picked up and they cancelled the tour 15 minutes after they were meant to pick us up. Absolutely ruined our holiday. Not worth the risk if you are visiting dubai.
7 October 2025
Unprompted review
Reply from Rayna Tours
Dear Valuable Guest,
We sincerely regret that your experience did not reflect the standards we strive to uphold. To help us investigate and resolve the issue promptly, please email your Booking Reference or Bill Number to feedback@raynatours.com
We remain committed to addressing your concern efficiently and restoring your trust in our services.
Warm regards,
Team Rayna
Lots of fun and a perfect sunrise in the desert
We went for Sunrize Safari with Muhammad Umar. He is very accurate with timings, provides very good service and is very knowledgeable. Dunebashing with him was a lot of fun and he is a very skillful driver. If you have an option, ask for Muhammad Umar to be your driver.
5 October 2025
Unprompted review
Reply from Rayna Tours
Dear Valued Guest,
Thank you for sharing your review of your recent holiday experience.
Your kind words truly motivate us to continue striving for excellence.
We warmly invite you to visit our website or connect with your travel agent to explore more unforgettable journeys with Rayna Tours.
Warm regards,
Team Rayna
Zayed is TOP
3 October 2025
Unprompted review
Reply from Rayna Tours
Dear Valuable Guest,
Thank you so much for your kind words. We are truly delighted to read your review. Your feedback means a great deal to us and inspires our team to continue delivering exceptional experiences.
We look forward to welcoming you back to the destination and having the opportunity to serve you again in the near future.
Warm regards,
Team Rayna
Worst after sales service
I applied for Dubai visa using their service. The visa got rejected which I understand might not be their fault. However, since then I am trying to call them and messaging them on WhatsApp with no response at all. I wanted to understand the documents they submitted and what could be the next steps. I could have used their service after few months to try again but not anymore.
The worst after sales service when you don't respond once you get the money.
2 October 2025
Unprompted review
Reply from Rayna Tours
Dear Valuable Guest,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the shortcomings you encountered during your visit. Your experience is not reflective of the standards we aim to uphold.
We have reviewed your concerns internally and are implementing corrective steps to prevent similar issues in the future. Guest satisfaction is our priority, and your input plays a crucial role in our improvement process.
We hope to have another opportunity to serve you better next time.
With Regards,
Team Rayna
High service
Sincerely, I applied online for tourist visa for my sister, in the same day, Mr Tushar Jadhar replied on WhatsApp to request for the missing document. Next day I got the visa. He is very professional, very kind, efficient guidance. High service.
30 September 2025
Unprompted review
Reply from Rayna Tours
Dear Valuable Guest,
Thank you for taking the time to share your experience with us. We are truly delighted to know that both our company and services have exceeded your expectations. Your kind words of encouragement mean a lot to us.
We look forward to welcoming you back to the destination and having the opportunity to serve you again soon.
Warm regards,
Team Rayna
Touqeer ahmed
Touqeer ahmed, Nice Driver, Wonderful Conversation.
Whole trip he cares a lot.
Thank you Touqeer
1 October 2025
Unprompted review
Reply from Rayna Tours
Dear Valued Guest,
Thank you for sharing your review of your recent holiday experience.
Your kind words truly motivate us to continue striving for excellence.
We warmly invite you to visit our website or connect with your travel agent to explore more unforgettable journeys with Rayna Tours.
Warm regards,
Team Rayna
Dessert safari awesome
Today me and Family had Dessert sans Safari.. we were escorted by guide Touqeer , he was calm n polite. Explained the tour very well.. we enjoyed the trip today
30 September 2025
Unprompted review
Reply from Rayna Tours
Dear Valuable Guest,
Thank you so much for your kind words. We are truly delighted to read your review. Your feedback means a great deal to us and inspires our team to continue delivering exceptional experiences.
We look forward to welcoming you back to the destination and having the opportunity to serve you again in the near future.
Warm regards,
Team Rayna
Very professional and helpful
Very professional and helpful, I highly recommend him. Thank you Touqeer Ahmed.
I had great time with the locals, delicious food and wonderful experiences. I’ll definitely come back.
30 September 2025
Unprompted review
Reply from Rayna Tours
Dear Valued Guest,
Thank you for sharing your review of your recent holiday experience.
Your kind words truly motivate us to continue striving for excellence.
We warmly invite you to visit our website or connect with your travel agent to explore more unforgettable journeys with Rayna Tours.
Warm regards,
Team Rayna
Reply from Rayna Tours
Dear Valuable Guest,
Thank you for taking the time to share your experience with us. We are truly delighted to know that both our company and services have exceeded your expectations. Your kind words of encouragement mean a lot to us.
We look forward to welcoming you back to the destination and having the opportunity to serve you again soon.
Warm regards,
Team Rayna
From very first day it was so very well…
From very first day it was so very well planned trip ,timings, guidance ,all are excellent ..i am fully satisfied with Rayna ,
Our guide Mr.Amrish was so well in his job ,giving comfort with knowledge ,
5 star for him ...
Thanks for making our trip so memorable .
22 September 2025
Unprompted review
Reply from Rayna Tours
Dear Valuable Guest,
Thank you for taking the time to share your experience with us. We are truly delighted to know that both our company and services have exceeded your expectations. Your kind words of encouragement mean a lot to us.
We look forward to welcoming you back to the destination and having the opportunity to serve you again soon.
Warm regards,
Team Rayna
Fantastic experience
Excellent guidance and really enjoyed our safari in desert.
26 September 2025
Unprompted review
Reply from Rayna Tours
Dear Valuable Guest,
Thank you so much for your kind words. We are truly delighted to read your review. Your feedback means a great deal to us and inspires our team to continue delivering exceptional experiences.
We look forward to welcoming you back to the destination and having the opportunity to serve you again in the near future.
Warm regards,
Team Rayna
Amrish was very knowledgeable guide as…
Amrish was very knowledgeable guide as on thought the tour he was such an amazing person,facts and fun stories, humble really like the tour he performed for us.
23 September 2025
Unprompted review
Reply from Rayna Tours
Dear Valuable Guest,
Thank you for taking the time to share your experience with us. We are truly delighted to know that both our company and services have exceeded your expectations. Your kind words of encouragement mean a lot to us.
We look forward to welcoming you back to the destination and having the opportunity to serve you again soon.
Warm regards,
Team Rayna
We had a very good driver and guide-…
We had a very good driver and guide- zayed ali. He is very knowledgeable and very dedicated and also very pleasant to talk with. He took us always as near as possible and really took care of us. We had a wonderful day.
23 September 2025
Unprompted review
Reply from Rayna Tours
Dear Valuable Guest,
Thank you so much for your kind words. We are truly delighted to read your review. Your feedback means a great deal to us and inspires our team to continue delivering exceptional experiences.
We look forward to welcoming you back to the destination and having the opportunity to serve you again in the near future.
Warm regards,
Team Rayna
It was a seamless experience my help…
It was a seamless experience my help guide Vijay Yash from Pune did a fabulous work in getting me the best deal. Their WhatsApp support is great providing time to time update for our activities. Drivers were a great to communicate with. Cars were neat and tidy. Highly recommend my peers to opt for their services.
18 September 2025
Unprompted review
Reply from Rayna Tours
Dear Valued Guest,
Thank you for sharing your feedback with us. We are thrilled to know that we could make your recent trip a memorable one. We truly appreciate your candid review, and your input helps us grow, and we remain committed to raising the bar even further.
We look forward to your continued association with us. Please do visit our website or connect with your travel agent to explore more amazing destinations with Rayna Tours.
Warm regards,
Team Rayna
Zayed Ali Was ours tour Guied hes…
Zayed Ali Was ours tour Guied hes rallye professionnel and kind personne hes Amaizing knowlagsble also kind définition will recommed his service
22 September 2025
Unprompted review
Reply from Rayna Tours
Dear Valued Guest,
Thank you for sharing your experience of your recent trip. We are thrilled to hear it was memorable and truly appreciate your kind words.
Your feedback encourages us to keep delivering great experiences. We look forward to helping you explore more amazing places with Rayna Tours again soon!
Warm regards,
Team Rayna
Rayna Tours - Untrustworthy and Unethical Company
Recently visited Dubai with family and friends for a games festival. Our festival coordinators had negotiated special discounted pricing with different tour operators for excursions/tours - one of the operators being Rayna Tours. I reached out via their website and sent a WhatsApp message. I received a response from Yuvraj (a Rayna Tours Travel Consultant). I was provided pricing for the Premium Desert Safari which I was told was 180 AED per person (the discounted price). I also asked about doing the ATV/Quad Bike rides and was told that it would be 120/140 AED for 30 minutes. Since there were 9 of us, we were not sure if all of us would be doing the ATVs, so I asked if I could book the ATVs during the Safari and was told I could. Due to the information provided, I went ahead to book the Premium Desert Safari believing that Rayna Tours was a reputable company but that turned out to be not the case.
Once on the Safari, we were first taken by Rayna Tours drivers to their store, which is also where the ATVs were. However at the location, we were told the price was 500 AED - more than 4 times what I had been quoted!! Even showing their representatives messages from Yuvraj, with the pricing he had indicated did not help. They were unable to reach him on the number he had provided when attempting to call him. They did not believe he was a Rayna Tours employee but one of their agents (which was surprising since the booking email showed his email being from a Rayna Tours email address).
At the time I also reached out to Yuvraj (via WhatsApp) and he indicated that he would investigate with his team which never happened. (That was back in July and still have not heard from him). He was very quick, though, when it came to taking the payment for the Safari!
Since it was getting late - the Safari vehicle drivers stated we had to leave to do the Dune Bashing and take the sunset photos. They were not even going to let us do the Camel rides until we persisted and even then, they rushed us through the ride. In addition to not being able to do the ATV rides, we also did not get to do the Sand Boarding/Surfing.
During the Dune Bashing the driver of the vehicle that our kids were in, was constantly on his phone (Texting/WhatsApp), which was very unsafe and unprofessional.
We were all very disappointed with the so called "Premium Desert Safari" and Rayna Tours representative's behaviour as well as lack of willingness to help. Just as reference, some of our other friends who booked with a different company via Expedia and paid less, had a much better experience and were able to do all the activities (Sand surfing, ATV, Camel Ride etc).
After returning home from Dubai, I reached out to Rayna Tours through their Feedback email address. I got the standard auto-response indicating customer complaints/queries are their priority, however it's been over 2 weeks with no further communication. Just goes to show they do NOT CARE ABOUT THEIR CUSTOMERS - just quick at taking your money. I do not recommend you book anything from this company - stay away from Rayna Tours!
23 July 2025
Unprompted review
Reply from Rayna Tours
Dear Valuable Customer,
At the outset, we would like to thank you for choosing Rayna Destination Management as your service provider and we regret to understand that we were not able to meet your expectations in service delivery.
We would also like to clarify that there is a significant difference between our pre-booked rates and walk-in prices. Unfortunately, we cannot guarantee the price offered at the walk-in counter, as the rates for walk-ins may vary from those available during the pre-booking process.
Our goal is always to provide a seamless and exceptional experience, and we truly value your feedback as it helps us improve. We genuinely appreciate your patience and understanding. We assure you that we take these issues seriously, and we will use your feedback to make the necessary improvements to our services and communication processes.
We hope to be of service again to you and your family in the near future.
Warm regards
Team Rayna
Reply from Rayna Tours
Dear Valuable Guest,
Thank you for taking the time to share your experience with us. We are truly delighted to know that both our company and services have exceeded your expectations. Your kind words of encouragement mean a lot to us.
We look forward to welcoming you back to the destination and having the opportunity to serve you again soon.
Warm regards,
Team Rayna
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