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Raylo Reviews 23,566

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TrustScore 4.5 out of 5

4.5

Electronics Store
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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, often noting that refurbished items appear brand new. Many consumers highlight the excellent service, fast delivery, and the ease of the ordering process, appreciating the smooth user experience and clear communication. People also find the pricing reasonable, offering a cost-effective way to acquire desired technology. However, some customers also noted issues with delivery times, stating that their items arrived later than the advertised next-day delivery. A few reviewers mentioned receiving incorrect accessories or experiencing difficulties when problems arose, citing non-existent responses or slow replacement processes. Additionally, some people felt the rental nature of the service was not clearly communicated upfront.

What people talk about most

Product

Reviewers mention positive feedback about product quality and availability. Many customers are impressed with... See more

Delivery service

Consumers generally express satisfaction with the delivery service, frequently highlighting its speed and... See more

Service

Clients share positive opinions on service, frequently highlighting excellent customer service, fast... See more

User experience

People report positive experiences with user experience, highlighting the easy and straightforward processes.... See more

Price

Users describe positive interactions with price, finding them reasonable and competitive. Many reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very straightforward web site, easy to navigate through to the point of purchase. Next day delivery as promised, even though we ordered late on the previous evening. Very impressive strong, protect... See more

Company replied

Rated 5 out of 5 stars

Brogan kindly answered my chat request. She didn't take long to understand my wireless charging problem with my new Google pixel 10pro. She thought out of the box, and offered to send me an aftermark... See more

Rated 5 out of 5 stars

Fantastic company all round, from the next day delivery to the customer service. I now have 3 devices with raylo, absolutely chuffed to bits. As I have recently been through a DRO down to some bad lif... See more

Company replied

Rated 5 out of 5 stars

This is the 3rd mobile phone I have leased from Raylo, each time the service has been excellent with fast delivery. Represents a strong cost saving compared to obtaining your phone with your mobile co... See more

Company details

  1. Electronics Store

About Raylo

Written by the company

  • UK's most loved tech subscription service

  • Join over 100,000+ subscribers

  • As seen on TV, in The Guardian and This is Money

  • More affordable, flexible, and planet-friendly

 

GET STARTED

 

Contact info

  • 5 New Street Square, EC4A 3TW, London, United Kingdom

  • raylo.com

4.5

Excellent

TrustScore 4.5 out of 5

24K reviews

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Rated 5 out of 5 stars

Delivered next day

Delivered next day, all thoroughly packaged. Super easy to order. Will definitely use Raylo again.

The only suggested improvement I can think of would be if when ordering multiple devices, it would be nice to be able to dispatch them to individual employees' addresses (although appreciate there is a fraud risk in allowing that).

23 April 2026
Rated 4 out of 5 stars

Was hard in the beginning where the…

Was hard in the beginning where the links didn’t work once that was sorted out was easy thanks raylo

23 April 2026
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Reply from Raylo

Hi Lee,

We appreciate your feedback and are glad it was easy to use once the initial link issue was resolved.

Thanks for sharing your thoughts.

Thanks,
Team Raylo

Rated 4 out of 5 stars

The item was as expected

The item was as expected, the delivery took longer than anticipated

23 April 2026
Raylo logo

Reply from Raylo

Hi Tanya,

We're happy the item met your expectations, and we appreciate your feedback regarding the delivery timeframe.

Thank you for sharing your experience.

Thanks,
Team Raylo

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