Update: Jess got in touch with a great service recovery response with a fuller reply. Anyone can get it wrong but managing to recover service levels is a big plus in my eyes Good beans but poor cus... See more
Company replied
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FREE UK delivery on coffee orders over £25. Freshly roasted Speciality coffee beans for Espresso and Filter coffee machines, roasted fresh and ground to order. Green coffee beans for home roasting.
Unit 7, Stirling Works, GL7 1YG, Cirencester, United Kingdom
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Replied to 90% of negative reviews
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Small glitch in my order, amended correctly in no time. Mistakes happen and it was acknowledged and out right. A rare thing these days.
Ps the coffee is fantastic.

Reply from Rave Coffee
Honestly one of the best coffee brands in the UK.
Been using them on and off for a while and find that they have some of best and freshest coffee. Most coffee I've received is only roasted a couple of days before delivery which is amazing.
Love the amount of choice they have on the website.
Delivery is quick and packaged well.
Feel that they offer great value. It is not the cheapest coffee you'll find, but you certainly get quality for what you pay

Reply from Rave Coffee
There is no denying the Rave packaging is creatively impressive and a visually engaging experience. I'm in the throws of trying out the different coffee types available. So far, not too bad, but my real surprise was the Rave hazelnut syrup which is simply a yucky flavouring. My question therefore has got to be. Why on earth do they think it is acceptable to offer this substandard rubbish alongside reputedly quality coffee products?!

Reply from Rave Coffee
Rave beans damage coffee grinders !
Two of my Sage machines has been badly damaged after i use batch of their beans. Beans were so hard, they damaged gears on both built in grinders. Never seen anything like this before. Have been using so many varietes of coffee beans both freshly roasted and supermarket brands for years and grinders never struggled even on finest settings.
Please be aware when using their beans, you may ruin your machines
Customer service don't believe my story and not helpful at all even when i sent them video of faulty, noisy grinder.
Buy beans elsewhere, there are much better and safer for your machines options out there

Reply from Rave Coffee
I've been buying Rave coffee for 5 years. They've grown to offer an wide variety of single origin beans, so you can keep trying new coffees. The pricing is reasonable and delivery is fast. Royal Mail lost my recent order (empty box arrived!) and Rave fixed it for me immediately. Very impressive customer service - thank you Rave team.

Reply from Rave Coffee
I've had a subscription with Rave now for many months and prior to this I have ordered various coffees.
The service is always good and the coffee exceptional. I am currently addicted to the Strong AF Blend.
The one time things went wrong, they sent ground coffee rather than beans, a replacement was sent immediately with no additional costs.
Highly recommended.

Reply from Rave Coffee
After the purchase of our ninja cafe deluxe, my partner and I want to try a highly recommended brand - I'm extremely glad we did. We purchased 3x 250g of different flavors. We've tried 2 and they are absolutely phenomenal! We also purchased caramel and vanilla syrups, which are also very very good.
The website is easy to use and the subscription they offer interests me as well so will be looking into it.
Overall outstanding service and will be using RAVE again and again.
Thank you!

Reply from Rave Coffee
I really didn’t want to have to write this review but I have been given no other choice due to Rave ignoring my emails and not publishing my review. I bought some of their Strong AF whole beans as I love strong coffee.
My coffee arrived and I was initially very impressed with the branding and packaging.
I started using the beans and I noticed there was a lot a debris coming from the beans but the coffee actually had a really nice taste profile. After about a week after using the beans, I attempted to make myself a coffee with my sage bean to cup machine. The grinder started making a loud crunching noise and the grinder jammed. I tried to take the grinder apart but it was totally jammed. I have been unable to use my machine since then but I will hopefully be able to have it repaired.
Don’t use these beans unless you want a costly repair bill or a replacement machine. I wasn’t wanting anything from them. A refund would have sufficed.

Reply from Rave Coffee
Signed up for the 15% off via email never received so signed up again still no email.

Reply from Rave Coffee
I don’t usually leave lots of reviews but Rave deserve a 5 star rating
Excellent coffee, excellent customer services,
I purchased some of their coffee equipment and like the coffee it’s excellent quality!
I’m happy you sent me 2 more bags of Tanzania Mbili twiga - love it, been making lovely espresso from it!
Looking forward to trying the cold brew ☺️
Airscape Coffee jar - absolutely love it
Looking forward to seeing what new coffee comes in my next order

Reply from Rave Coffee
Never purchased Rave coffee before but purchased the Fudge Blend No5 as I was buying some equipment. Consistently poor coffee, I have tried to like it and dialled in different grinds but it tastes burnt and cheap with no nuance of flavours, unfortunately, hate to say it but it's very similar to a high street coffee chain beginning with S, Fresh water and a clean machine each time but consistently poor over roasted flavour and I have thrown away the rest of the beans.

Reply from Rave Coffee
Great customer service, my order arrived damaged in the post and they replaced it straight away

Reply from Rave Coffee
I consider myself a coffee snob as much as the next person…😜...but since treating myself to a high end bean to cup, I just haven’t been able to replicate the coffee shop flavour, despite having tried coffee-subscriptions from most of the online outlets (where the beans appear exactly the same whether mild or dark roasted), and even having had the machine replaced…. Until now, first bag of an old favourite monsoon Malabar from Rave, yes this is the one!! Finally, I have coffee shop quality coffee at home. Straight out the bag (roasted yesterday btw), the beans have that dark and slightly glistening appearance, bravo Rave 👏 will be setting up a two weekly subscription.

Reply from Rave Coffee
Rave was recommended to me by a friend I’ve drank coffee since I was a child I went on the app and done the quiz or whatever you call it it recommended coffees I drink coffee Black the 2 kilos of coffee came and it had zero taste as in zero this new trend of bull**** coffee making is a lot of rubbish I’d rather drink Nescafé than ever buy from here again now I was contacted and asked to tell why but it was pointless this maybe ok for new coffee drinkers but for ones who always drank coffee avoid it was tasteless and that’s no joke!!!!!!!!
Keep your coffee its disgusting!!!!

Reply from Rave Coffee
Delivery and ease of ordering was ok.
The coffee was both excellent and horrible.
The Rwanda giro N had to be thrown away, it was the most foul tasting coffee ever. One of the others was borderline.
The profiles are wild and mystical. Treacle, black tea, cola cubes etc non of which I could taste.
Made on a Sage bean to cup machine that is used constantly and correctly, 6 coffees purchased, 2 were excellent, 2 good. Ans 2 bad. Not consistent enough for me.

Reply from Rave Coffee
Wow! Just got my big bag of Strong AF Rave coffee and…just wow. Not only is it smooth and delicious, it provides a great coffee experience. You can feel the natural freshness they rightfully boast about, not only in the taste but with that beautiful coffee after-effect. It’s incredibly refreshing.
As corny as it sounds, it’s almost like a spiritual experience but I’m on a coffee journey right now, trying different brands and Rave is the best one I have yet to taste, knocking everything else out of the park. I’m hooked. I will buy it again and again, if only at least as a benchmark of how coffee is supposed to taste and can gladly say goodbye to the supermarket junk I used to get.
And not only am I getting a genuinely high quality coffee I can rely on but it’s also ethically sourced, so I can pat my own back for contributing to all the good that brings to the world too.
Thank you Rave! I’m so happy I found you!

Reply from Rave Coffee
We decided to try going decaf, having tried previously over the years several times and didn't find even 1 drinkable coffee. OMG Rave decaf 11 is life changing! It tastes great. Like a proper full caf coffee but even better! We're hooked. You have to try this stuff. And the customer service has been spot on too.

Reply from Rave Coffee
I can’t praise Rave coffee enough. I ordered on the 30th April and it was delivered the very next day. The coffee they produce is absolutely unbeatable. I’ve tried coffee from all outlets and nothing comes close.
Awesome. Thank you Rave Coffee I will be subscribing from now on. 👍

Reply from Rave Coffee
I have been using Rave Coffee for the last 6 or 7 months now. I am on a decaf sucscripotion and their products are always consistently smooth, full of flavour and sent promptly.
Love their vibe, love what they stand for. Only wish we cold have abit more variety in their decaf range.

Reply from Rave Coffee
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