Hi Jeremy,
I’m saddened that you feel our after care isn’t acceptable as that isn’t the case at all and Actually in your case we went above and beyond to help you. Unfortunately, issues sometimes appear with cars especially when you’re buying something very old with substantial mileage. A fault does not mean a car is unfit for purpose and if we are liable to pay for or fix a fault we absolutely will, and we absolutely did! Your experience was made difficult by differing stories from yourself and your father, conflicting emails, lack of receipts and information to the warranty company, the continuing of driving the vehicle when you were told immediately on fault not to, and the distance you lived from our garage. Your account above doesn’t tally with the emails we have or the actual situation so I have no other response them. You let us know that a red engine light came on the dash and you didn’t stop driving it. The next day a conflicting email said it was amber. At this point we needed to establish if you had caused damage to the car by not stopping which we immediately told you to. The following emails and calls we received were inconsistent and confusing. You weren’t accused of lying, however, we only have your emails to go on and they showed inconsistencies at every point. No receipts, no evidence of faults and reluctance to supply this. Your car developed this fault at Christmas and your situation was made difficult by the garages being closed for the holidays. Unfortunately, the majority of your experience we can’t be held responsible for. It was a series of events one after another that we cannot control from hundreds of miles away. The facts are, that once you eventually brought the car back to us, the faults were fixed extremely quickly and the car was ready for you to take away. Which would have happened a month or so earlier had you brought the car back to us but you chose not to. Had you stopped driving the car like asked, used the AA recovery that you are supplied with for free to bring the vehicle back to us, the faults would have been fixed ASAP and your situation would have been different. Therefore, your experience would have been different. We work extremely hard here to help our customers, but sometimes it is impossible to creat a good experience when a customer has unrealistic expectations. The car was fit for purpose, remains fit for purpose, was more than reasonably priced (under value at the time) and further reduced for you. We cannot make an old car new and I think a new car is what you were after sadly which this purchase was never going to satisfy.
