I got auto insurance for my pickup truck which is a ford f150 XLT however was mistakenly insured for a lariat. After some troubleshooting scoop determined that their system made a mistake and I was re... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Right from the start the Scoop…
Right from the start the Scoop representative made my process from quote to payment very easy. It was a little time consuming, but well worth the outcome. Offering the best cost and keeping everything easy! I would definitely recommend to anyone looking for insurance
Quickly done,well explained
Quickly done,well explained, great customer service
My advisor was amazing
My advisor was amazing. She was very informative, helpful and compassionate when I had to call her to request documents right away based on a car deal that was made very quickly.
I got good service from scoop insurance
I got good service from scoop insurance
Great customer service!
Very nice and helpful
Very nice and helpful
People and your prices are amazing I saved a lot of money from my old Insurnace company I couldn’t believe the difference in price
Patient and knowledgeable
The people serving me were patient and knowledgeable
This is the place to go if you want reasonable insurance and professionalism
When I talk to the representative he was very professional and very nice he helped me out with a quote made me so happy I signed up right away
Saved 30% on my auto insurance with a…
Saved 30% on my auto insurance with a Scoop Broker.
Mindy was great dealing with ,her quick…
Mindy was great dealing with ,her quick response to questions was very good. Worked very quickly with other Insurance quotes
The agent was great
The agent was very transparent , answered all my questions and ended up saving us almost $100 per month from what we were paying before.
I was nervous changing ins companies…
I was nervous changing ins companies after so many years, the broker was great. He made it so easy and comfortable for me.
I was insured after about 90 minutes on…
I was insured after about 90 minutes on the phone and had email confirmation.
process was fast and painless
Experience was pretty straight-forward
Price is difference from website when agent finalized with us
The agent or their system did mistakes in policy remarks and asked us to sign. Policy said we deny all kind of coverage, while paying for all of them. Also total premium calculation was not correctly shown twice. Also name was mistyped in final documents. Always read every page in full before signing as scoop insurance system is not trustworthy at all.
Secondly, website price was 188 CAD / month which ended on 232 Cad / month. Not transparently calculated on website. Due to timeline we had to take it.
The call took over 25-30 minutes to…
The call took over 25-30 minutes to confirm my insurance for a single tenant home insurance policy. In addition, there were some errors in my policy documents and it took 1 week to upload my documents to my online portal. The scoop customer service agent was very helpful to me though and responsive.
We were very happy with Rachel
We were very happy with Rachel. She hooked us up with a better rate than what Aviva renewed us for. We had been with Aviva for 19 years with only one property claim that occurred 10 years ago. We’re insured with Aviva again because they gave us the best rate but with the help from Rachel, we’re saving so much more. If our premiums go up astronomically next year, we’ll call again to see if we can find a better rate. No more loyalty to Aviva anymore. We’ll go to the company that gives us the best rate. The customer service was excellent and Rachel was very informative and helpful.
fast quote and friendly costumer…
fast quote and friendly costumer service. no need to pay first and last up front. really helpful for someone on low income or disability.
Agent is so helpful (Michelle Alves)…
Agent is so helpful (Michelle Alves) she did very well in explaining on how and what is covered in our chosen liability. She is so polite and very straightforward.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







