Ratesinsurance Reviews 

607
•
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 353 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff and agents for being exceptionally patient, friendly, and knowledgeable when thoroughly explaining policy details and setting up coverage. People also appreciate the swift communication, seamless user experience, and how easy it is to secure affordable insurance rates for their vehicles and homes. Some people were dissatisfied with unexpected price increases, noting noticeable discrepancies between initial online quotes and final premium costs. A few consumers also experienced frustration regarding repeated mistakes made by representatives during paperwork or encountered severe difficulties when trying to reach support by phone.

What people talk about most

Staff

Customers consistently note positive experiences with staff, frequently highlighting friendly, professional,... See more

Customer service

Users describe positive interactions with customer service, noting that agents are very friendly, patient,... See more

Service

Reviewers highlight positive aspects of service, noting that agents are professional, efficient, and capable... See more

Price

People report positive experiences with price, frequently highlighting that agents found affordable plans... See more

User experience

Customers had positive experiences with user experience, consistently praising the quick, easy, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I got auto insurance for my pickup truck which is a ford f150 XLT however was mistakenly insured for a lariat. After some troubleshooting scoop determined that their system made a mistake and I was re... See more

Rated 5 out of 5 stars

I recent had to be re-insured after a very long hiatus from insuring a vehicle. My agent Mike Jurich went FAR over and above helping me not only to get a great rate that was far lower than I expected... See more

Rated 5 out of 5 stars

It was a great experience from start to finish. The analysis was extremely helpful, and everything was explained clearly and thoroughly. They took the time to walk me through each step in detail, wh... See more

Rated 5 out of 5 stars

Mike is extremely patient and knowledgeable during my policy setup as well as another policy's renewal. He explained to me all details and reasons for the right insurance setup - not the cheaper ones... See more



Contact info

4.3

Excellent

TrustScore 4.5 out of 5

607 reviews

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No recent history of asking for reviews

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4.3

All reviews

(607)

354 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Right from the start the Scoop…

Right from the start the Scoop representative made my process from quote to payment very easy. It was a little time consuming, but well worth the outcome. Offering the best cost and keeping everything easy! I would definitely recommend to anyone looking for insurance

30 March 2026
Unprompted review
Rated 5 out of 5 stars

My advisor was amazing

My advisor was amazing. She was very informative, helpful and compassionate when I had to call her to request documents right away based on a car deal that was made very quickly.

29 March 2026
Unprompted review
Rated 5 out of 5 stars

Very nice and helpful

Very nice and helpful
People and your prices are amazing I saved a lot of money from my old Insurnace company I couldn’t believe the difference in price

2 April 2026
Unprompted review
Rated 5 out of 5 stars

The agent was great

The agent was very transparent , answered all my questions and ended up saving us almost $100 per month from what we were paying before.

30 March 2026
Unprompted review
Rated 2 out of 5 stars

Price is difference from website when agent finalized with us

The agent or their system did mistakes in policy remarks and asked us to sign. Policy said we deny all kind of coverage, while paying for all of them. Also total premium calculation was not correctly shown twice. Also name was mistyped in final documents. Always read every page in full before signing as scoop insurance system is not trustworthy at all.

Secondly, website price was 188 CAD / month which ended on 232 Cad / month. Not transparently calculated on website. Due to timeline we had to take it.

26 March 2026
Unprompted review
Rated 3 out of 5 stars

The call took over 25-30 minutes to…

The call took over 25-30 minutes to confirm my insurance for a single tenant home insurance policy. In addition, there were some errors in my policy documents and it took 1 week to upload my documents to my online portal. The scoop customer service agent was very helpful to me though and responsive.

15 March 2026
Unprompted review
Rated 5 out of 5 stars

We were very happy with Rachel

We were very happy with Rachel. She hooked us up with a better rate than what Aviva renewed us for. We had been with Aviva for 19 years with only one property claim that occurred 10 years ago. We’re insured with Aviva again because they gave us the best rate but with the help from Rachel, we’re saving so much more. If our premiums go up astronomically next year, we’ll call again to see if we can find a better rate. No more loyalty to Aviva anymore. We’ll go to the company that gives us the best rate. The customer service was excellent and Rachel was very informative and helpful.

5 March 2026
Unprompted review

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