The most abusive person I have ever spoken to…
The most abusive person I have ever spoken to! (And I have worked front-line, for nearly 2 decades, in the public sector). The company partner I spoke to was un-necessarily rude, agressive and condescending. He saught to throw personal insults, despite knowing nothing about me. I only phoned to amend an error in my order!
This deeply traumatising experience happened just over a year ago, but continues to have a detrimental effect on my exisiting anxiety. I would advise you to steer clear of a company run by such a vile individual.
Reply from FJR
Dear Mrs. Stewart,
Thank you for sharing your feedback about your previous experience with us on Trustpilot. We are genuinely saddened to learn about the negative encounter you had, and we sincerely apologise for any distress it may have caused you. As a company with a rich history of over 130 years, we place immense value on our customers' satisfaction and are dedicated to providing exceptional service.
We understand that it has been more than 3 years since the incident occurred, making it challenging for us to conduct a thorough investigation. It's important to note that our company partners do not directly engage in frontline customer interactions. We want to emphasize that any behavior you experienced, regardless of the staff member involved, does not align with our company's values.
Providing exceptional customer service is a cornerstone of our business, and incidents like these fall well below the standards we strive to uphold. Please know that we appreciate your understanding as we take this matter seriously and work diligently to address it internally, ensuring that such experiences do not recur in the future.
As a token of our goodwill, we would like to extend a generous credit for you to use on future purchases with our company. We hope that this gesture demonstrates our commitment to your satisfaction and affords you the opportunity for a more positive experience with us.
To redeem this offer, kindly reach out to us at contact@ratchford.co.uk with your contact information, and our team will be delighted to assist you promptly.
Once again, we apologise for any inconvenience caused and sincerely appreciate your understanding. Thank you for being a valued customer, and we look forward to making amends and restoring your faith in our services.
Best regards,
Paul Jacobs
Customer Relations Department
