Rarebeauty Reviews 

Ordered on the 5th October, and didn’t receive a tracking number after so many days, so I got in touch with their customer service via email, on the 15th to find out if my order had actually been dispatched, and if so to be provided with a tracking number. I received no response, so reached out via DM on Instagram, and still no response. My order arrived today, 12 days after purchasing. The products are lovely, but I cannot say the same for their customer service and the lack of communication from them, and from other reviews I’ve read on here, other people have found the same. I would honestly recommend avoiding ordering via their website and order from Sephora instead, their dispatch is much faster, and they actually provide tracking details, without having to chase them. (I’m in the UK)

I placed an order for international shipping and while the website does indicate shipping for international orders does not happen for 7-14 days (although hidden and not easy to find on the website) they never actually sent an update when my order eventually shipped.

I emailed customer service 2 weeks after placing the order after money left my account but I never received a shipping update. I did not get a response for another week and a half, which gave the tracking number. By then it turns out that the carrier had already tried to deliver it the max number of times and now it’s sitting in a shipping center somewhere with an obscure carrier who will not coordinate another delivery attempt.

Rare beauty failed its basic responsibility to notify me about my order and as a result it looks like one month later it will never arrive. After all this I looked online and saw on Reddit and reviews on the website (also hidden) this has happened to hundreds of customers.

I regret supporting this company and honestly it feels predatory for Selena Gomez to use her name when the customer experience is this bad. I feel like I was scammed, I will likely never receive these products which I ordered as a birthday present for myself.

Take accountability for letting down hundreds of customers and fix your shipping and customer service.

Always amazing, literally no idea what these comments are talking about! The products are incredible and ordering and shipping is perfect. Love Rare Beauty

Appalling experience. ZERO customer service. I ordered products on September 14th, my order has sat in a "confirmed" status since. It has not dispatched/shipped. I've sent multiple emails asking for an update, then asked for the order to be cancelled. Every attempt at communication was ignored.
Raised a complaint via PayPal. Hopefully I'll get a refund from them.

Someone really needs to look into this company as what they do is a highly illegal activity! Purchased an eye stick with my gift voucher and they cancelled my order. Obviously the voucher expired as it cannot be used twice. No reply from customer service, Instagram etc. From the comments below I can figure out it’s an elaborate scam!

If you want to try this makeup - go to a beauty store and purchase. Rarebeauty.com has ZERO customer service. I returned a package and used the label provided by them. Package got lost by Fedex, it happens, I understand. The problem is, since Rare Beauty provided the label, only they can file a claim with Fedex. I have emailed multiple times and get ZERO response from Rare Beauty. So I have no products and no refund.

I love the products but the website is a nightmare, for me in the UK at least. Either I can't order (the payment button doesn't work) or I can and it's not dispatched. I placed an order almost a fortnight ago and it's not been dispatched. I've emailed customer service about this and received no reply; the brand doesn't respond to DMs on their Instagram account or critical comments on their posts. Useless. Will not order from them again, frustrating because some of their products are only available for their website and not other retailers in the UK.

Don’t order from rares website! I ordered once and got an email that it has been canceled so I did a new order for it… when I checked in my bank account it says that rare beauty has been taken the payment twice! We are talking about around 5000SEK = 500$ in total. Tried to take contact with the customer service and it looks like no one is working there? I also haven received any emails or nothing in the website that the order is packing and ready to be sent to me. The information have been the same in weeks now! t’s such a scam website! Iam super disappointed on Selena Gomez to let this happen ! If anyone know what I should do please share !

For me rare beauty is a good brand of make up but is not the best thing like many people comment about it on social media. In my opinion I don’t like the blushes and I know many people love it but the texture is not for me, some of the colors are very intense and is not easy to blur.Also some of the lips gloss are very clingy and sometimes it can make you
feel uncomfortable.I wouldn’t no recommend this products for other people but is up to you

I ordered a DIGITAL gift card for my daughter's 21st birthday. I ordered it yesterday to be sent to her TODAY on her birthday. It still has not been sent. No response from customer service and their customer service department closes at 4pm PST (my time zone). What online company does not have 24 hour customer service????

It is a digital card for God's sake! Online purchases that are digital gift cards in any other company (including my own website) are AUTOMATED. I have a very disappointed 21 year old without her favorite gift.

As much as I respect Selena Gomez and have enjoyed her products, and have wanted to support her mission, this is inexcusable. Loyalty is a 2 way street. Still no $100 gift card, and still a sad birthday girl. Surely you can do better.

If you don't have excellent customer service, no matter what product you have, you will not have customers. You have certainly lost my business. There are THOUSANDS of makeup lines that actually deliver. Now to get my $100 back. I bought through Paypal and will dispute. Shame, shame, shame!!!!!!!!

I ordered a dog toy. When it came in there was clearly a quality issue and I didn’t even want my dog to play with it for more than a minute because I was afraid of what she could ingest (she’s a small dog who is very gentle with toys). Parts of the toy literally were falling off without her even chewing on it. Really poor quality and a hazard for animals. I requested a refund at the beginning of July. It is now August 10th and I’ve heard absolutely nothing. I’ve reached out 3 times (at least) and have been ignored. I love rare beauty products, but this has left a horrid taste. I am still more so concerned about them acknowledging the issues with the product (they have images and my detailed description) versus the refund. I don’t want this to hurt anyone’s fur baby. I wouldn’t order from them again. I was a loyal customer who supported the brands statement, but it seems like they don’t stand by it.

Rare Beauty has pulled a fast one on us ( consumers) I was buying some more foundation which I love but noticed that my old bottle had 1.0 fl/oz 30ml and the new bottle has 0.94 fl/oz 28ml and the company is charging the same price for less product!!!! This is a shame! I purchased my product at Sephora in Kohls and even the sales reps did not notice the change nor were they informed by the company of the recent change! Very bad business in view.

It doesn’t even deserve one star! Appalling lack of customer support despite emailing several times about my missing order. It might be celeb fronted but it is not reliable and there are far better companies with better products and better customer support to purchase from. Don’t waste your money.

I placed an order and 11 palettes arrived broken. I wrote many times from different emails. ignore! no answer! terrible! $400 wasted on trash!

Totally a scam.
I bought from the website on july 5th,
The tracking is not working and I never got a response from their ghosting customer service.
Of course I never received the order.
Now I asked for a refund and they seem disappeared. I will never buy from them again.

I purchased the puffy traveler bag & the material is breaking at the stitching on all of the handles so i have made contact and been told because i bought it over a month ago i am not able to receive any refund or help regarding this.
i would expect a bag to last a lot longer than just over a month,
I would certainly not recommend the product or waste my money on the company again after this.

DISAPPOINTING EXPERIENCE WITH RARE BEAUTY

I am extremely frustrated with Rare Beauty's customer service. My daughter has been eagerly waiting for nearly a month for a makeup bag she loves. Despite providing my address multiple times, the parcel was mishandled twice—first marked as delivered without actually arriving, and the second time with an incomplete address. The customer service representative ( Tracy P) I spoke with only offered a refund and did not make any effort to resolve the issue or arrange for another shipment. If Rare Beauty cannot fulfill orders to England, they should not accept them in the first place. This experience has been incredibly disappointing and reflects poorly on their service standards.

I placed an order with Rare Beauty on April 28th, 2024, and as of June 11th, I have yet to receive it. It has been nearly two months, and I am extremely dissatisfied with how my order has been handled.

Rare Beauty claims that my package was delivered, but this is not the case. Despite reaching out to customer service on three separate occasions, I have not received any satisfactory resolution or helpful information. They do not seem to read my emails properly and fail to respond appropriately.

Given the significant delay and poor customer service, I no longer wish to wait for my order. I have requested an immediate cancellation and a full refund through Klarna, the payment method used.

I urge Rare Beauty to address this matter with urgency and confirm the cancellation and refund as soon as possible.

Made an order on Monday 27-5 the order is confirmed but the link of the tracking never worked. On Monday 3-6 I mailed rarebeauty about not seeing an update on de delivery and that the link didn’t worked. Their replay on Monday: “We're on it...”. I did not receive other responses and still no update. The delivery would be made in 9-12 days and I payed €7 for this delivery service.

My rare beauty blush is amazing, it is long lasting, pigmented, and overall amazing. I know that the powder ones can crack, but you can still use it! Everything from rare beauty is so so so highly rated and that is so, so, so true!!!!