RARE-ROMANCE™ Reviews 

283
TrustScore 4 out of 5

4.1

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Rated 4 out of 5 stars

Brand is on point with it's identity and expression, nothing feels out of place or a misstep from the atmosphere it cultivates. Quality is great, no worries in my skin turning green, however the ring... See more

Rated 5 out of 5 stars

I've made several purchases and have been pleased with the quality of the items. I love the edgy punk rock style! The purchase process is easy, shipping updates were accurate and my items arrived q... See more

Rated 4 out of 5 stars

I love the pieces I have received from rare romance, they're awesome quality and unique designs are outstanding. I do feel that the price is a bit we questionable, considering everything is stainless... See more

Company replied

Rated 5 out of 5 stars

I bought a heavy angel chain as a first time customer and then hours later they did a sale, I asked for a price match (adjustment) for the difference in cost and they honored that request. I am happy... See more

Company details

  1. Jewelry Designer
  2. Jewelry Store

Written by the company

RARE-ROMANCE™ is a luxury fashion jewelry & accessory brand designed and engineered in New York, NY. Redefining modern, timeless statement jewelry featuring a mix of gothique and industrial details.


Contact info

4.1

Great

TrustScore 4 out of 5

283 reviews

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Replied to 80% of negative reviews

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4.1

All reviews

(283)

30 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great quality and service!

Amazing jewelry, and wonderful customer service from Grace! She was very helpful and kind with sending out a replacement for a broken earring. If you’re on the fence about the shop, definitely go for it and buy it! I’ll be buying more from them in the future!

2 September 2022
Rated 5 out of 5 stars

Awesome

Awesome pieces, cool packaging, fast shipping times. I love the option to order earrings as a single, too.

1 September 2022
Rated 3 out of 5 stars

Won’t be buying from them again.

Earrings were quality though the spiked ball ones were very heavy and I got a pair of spiked huggies that because of the construction and thicker-than-normal gauge, they did not fit into my ears. When I wrote the company they said they do not do returns for sanitary reasons, which is understandable — but I’d advise customer service to get a little more curious about why standard earrings aren’t fitting into standard holes and report that to the proper teams instead of the first response I got which was along the lines of ‘you’re out of luck’. I wrote another email saying the construction is a company issue and they relinquished a return slip which I appreciated. All in all, the materials were nice but I don’t think I’ll be buying from them again.

9 August 2022
Rated 5 out of 5 stars

Jewelry is beautiful

Jewelry is beautiful cant wait to get more and get the insurance ppl because my first order didn’t show up and within 24hrs i had anothEr set sent out through the insurance and i got it

7 August 2022
Rated 5 out of 5 stars

The earrings I purchased were the…

The earrings I purchased were the spiked silver heart ones after putting them on I noticed they were much lighter than I thought they would be and when I had a problem with one of the latches it didn't take long for a customer service representative to respond to me a few hours after I wrote an email explaining one of my earring clasps were bent a day after I received the product and it had a problem closing I was immediately sent a new replacement and it's already out for shipment as we speak I don't normally write reviews like this but I had to after I received such good customer service

4 June 2022
Rated 5 out of 5 stars

11/10 stars ⭐️

This was my first time ordering from Rare Romance and I am so obsessed. I am always stealing my boyfriends Rare Romance necklaces and now I finally have one of my own! <3

The jewelry is very well made and high quality with soo many different and unique styles to choose from. I purchased the gold heartbreak necklace with the heavy Cuban chain, and i am NEVER taking it off. The color is a beautiful shade of gold that looks expensive and unique. It is so hard to find affordable, high quality jewelry that people put a lot of hard work and love into. I can tell Rare Romance genuinely cares about their consumers as well as the quality and style of their jewelry. I’m a forever fan. ❤️

4 May 2022
Rated 5 out of 5 stars

Customer for life

Every single piece I have ever purchased has been amazing, and what I call “Wearable Art.” Rare Romance not only has a luxe appearance, but the feel and weight of each piece is perfection; customer service is top notch- this company really does live up to everything stated, and will go WAY out of the norm to make sure you are TOTALLY happy with your purchase. I am a customer for life!

2 May 2022
RARE-ROMANCE™ logo

Reply from RARE-ROMANCE™

You made my day! Thank you so much for all the love and support. I can't wait to show you what else we have coming 👊🖤

Rated 3 out of 5 stars

Great quality but 0 support

Jewelry is of amazing quality however I only received half of my order. I contacted customer support days ago to no avail not even a response. Quality is great but customer support ain’t it

27 April 2022
Unprompted review
RARE-ROMANCE™ logo

Reply from RARE-ROMANCE™

Hi Dextrx! Thank for your review! I'm so sorry to hear you didn't get an answer. That is so strange to hear! We strive to answer all our emails within 24 hours. Just checking if you got the right email address there: support@rare-romance.com. Just hit us up again and I will personally make sure to fix this for you! Sorry about that!

Rated 5 out of 5 stars

amazing quality!

amazing quality. ive had the jewelry for about 7 months now and i havent taken it off since i got it, like genuinely. i shower with it on and no rust. it took about 2 weeks for it to arrive which isnt bad in my opinion, the wait was completely worth it. it might be a little pricey for some, but its only because its such good quality. invest in good jewelry!! 100/10

10 April 2022
Rated 5 out of 5 stars

Awesome quality jewelry

This was my first time buying Rare-Romance jewelry, and I’ve for sure not been disappointed. All the stuff is insane quality and I’m confident it will all last for a very long time!

5 April 2022

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