Brand is on point with it's identity and expression, nothing feels out of place or a misstep from the atmosphere it cultivates. Quality is great, no worries in my skin turning green, however the ring... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I've made several purchases and have been pleased with the quality of the items. I love the edgy punk rock style! The purchase process is easy, shipping updates were accurate and my items arrived q... See more
I love the pieces I have received from rare romance, they're awesome quality and unique designs are outstanding. I do feel that the price is a bit we questionable, considering everything is stainless... See more
Company replied
I bought a heavy angel chain as a first time customer and then hours later they did a sale, I asked for a price match (adjustment) for the difference in cost and they honored that request. I am happy... See more
Company details
Written by the company
RARE-ROMANCE™ is a luxury fashion jewelry & accessory brand designed and engineered in New York, NY. Redefining modern, timeless statement jewelry featuring a mix of gothique and industrial details.
Contact info
7260 Hawthorn Ave, 90046, Los Angeles, United States
- (347) 968-7837
- info@rare-romance.com
- rare-romance.com
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 80% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great quality and service!
Amazing jewelry, and wonderful customer service from Grace! She was very helpful and kind with sending out a replacement for a broken earring. If you’re on the fence about the shop, definitely go for it and buy it! I’ll be buying more from them in the future!
Awesome
Awesome pieces, cool packaging, fast shipping times. I love the option to order earrings as a single, too.
Won’t be buying from them again.
Earrings were quality though the spiked ball ones were very heavy and I got a pair of spiked huggies that because of the construction and thicker-than-normal gauge, they did not fit into my ears. When I wrote the company they said they do not do returns for sanitary reasons, which is understandable — but I’d advise customer service to get a little more curious about why standard earrings aren’t fitting into standard holes and report that to the proper teams instead of the first response I got which was along the lines of ‘you’re out of luck’. I wrote another email saying the construction is a company issue and they relinquished a return slip which I appreciated. All in all, the materials were nice but I don’t think I’ll be buying from them again.
Jewelry is beautiful
Jewelry is beautiful cant wait to get more and get the insurance ppl because my first order didn’t show up and within 24hrs i had anothEr set sent out through the insurance and i got it
Great customer service
Great customer service, quality product, I am happy with this brand.
I love it¡¡ by far my favorite accessory
The earrings I purchased were the…
The earrings I purchased were the spiked silver heart ones after putting them on I noticed they were much lighter than I thought they would be and when I had a problem with one of the latches it didn't take long for a customer service representative to respond to me a few hours after I wrote an email explaining one of my earring clasps were bent a day after I received the product and it had a problem closing I was immediately sent a new replacement and it's already out for shipment as we speak I don't normally write reviews like this but I had to after I received such good customer service
11/10 stars ⭐️
This was my first time ordering from Rare Romance and I am so obsessed. I am always stealing my boyfriends Rare Romance necklaces and now I finally have one of my own! <3
The jewelry is very well made and high quality with soo many different and unique styles to choose from. I purchased the gold heartbreak necklace with the heavy Cuban chain, and i am NEVER taking it off. The color is a beautiful shade of gold that looks expensive and unique. It is so hard to find affordable, high quality jewelry that people put a lot of hard work and love into. I can tell Rare Romance genuinely cares about their consumers as well as the quality and style of their jewelry. I’m a forever fan. ❤️
Customer for life
Every single piece I have ever purchased has been amazing, and what I call “Wearable Art.” Rare Romance not only has a luxe appearance, but the feel and weight of each piece is perfection; customer service is top notch- this company really does live up to everything stated, and will go WAY out of the norm to make sure you are TOTALLY happy with your purchase. I am a customer for life!

Reply from RARE-ROMANCE™
Great quality but 0 support
Jewelry is of amazing quality however I only received half of my order. I contacted customer support days ago to no avail not even a response. Quality is great but customer support ain’t it

Reply from RARE-ROMANCE™
amazing quality!
amazing quality. ive had the jewelry for about 7 months now and i havent taken it off since i got it, like genuinely. i shower with it on and no rust. it took about 2 weeks for it to arrive which isnt bad in my opinion, the wait was completely worth it. it might be a little pricey for some, but its only because its such good quality. invest in good jewelry!! 100/10
Great Quality
I buy this jewelry for my son. He loves it and I love the quality and how long it last.. it's gorgeous jewelry!!
Great product great service!!
Awesome quality jewelry
This was my first time buying Rare-Romance jewelry, and I’ve for sure not been disappointed. All the stuff is insane quality and I’m confident it will all last for a very long time!
Beautiful handiwork!
It was packaged so neatly, and the jewelry is extremely high quality.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







