Dealt with Sam and he was superb. Very helpful and informed about my Ado 20 Pro folding bike questions. Great service and great price. Awaiting delivery.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I have used this bike repair shop on several occasions now. They are a great crew, very skillful, resourceful and determined to find a solution to your problem, no matter how small or unusual. I highl... See more
It's a small shop, but I highly recommend it! Unlike the giant chain stores, Rapid Scooter has a great selection of high-quality bikes. They're the only ones to stock ADO carbon and ADO ultra. Profess... See more
There were two minor technical issues with the electric bike I purchased so I emailed with my queries. The reply was instant by return and the shop assistant, Fred B, attached a video prepared for me... See more
Company details
Written by the company
Rapid Scooter is a specialist retailer with the market leading Electric Scooter and Electric Bikes in stock. We take pride in our products and aim to provide the best customer service in the rapidly growing electric mobility industry. We want to ensure that our customer service is always at its highest standard, whilst always improving it with your honest Trust Pilot review.
Contact info
Finchley Road 671, NW2 2JP, London, England, United Kingdom
- 020 7072 2847
4.4
Excellent
28 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Will definitely use Rapid Scooter again.
Dealt with Sam and he was superb. Very helpful and informed about my Ado 20 Pro folding bike questions.
Great service and great price. Awaiting delivery.
3 June 2026
Unprompted review
Bought Engwe engine X from Finchley…
Bought Engwe engine X from Finchley road the owner and Engineer are very professional guys highly recommend
29 May 2026
Unprompted review
Very friendly and efficient repair
Very friendly and efficient repair. Great after sale care. Highly recommend.
13 May 2026
Unprompted review
so so good I bought a g2 today and it…
so so good I bought a g2 today and it was so quick can't wait to give a go
thank you so so much great customer service
9 May 2026
Unprompted review
I have used this bike repair shop on…
I have used this bike repair shop on several occasions now. They are a great crew, very skillful, resourceful and determined to find a solution to your problem, no matter how small or unusual. I highly recommend them.
25 April 2026
Unprompted review
It's a small shop
It's a small shop, but I highly recommend it! Unlike the giant chain stores, Rapid Scooter has a great selection of high-quality bikes. They're the only ones to stock ADO carbon and ADO ultra. Professional and friendly service!
11 April 2026
Unprompted review
There were two minor technical issues…
There were two minor technical issues with the electric bike I purchased so I emailed with my queries. The reply was instant by return and the shop assistant, Fred B, attached a video prepared for me with clear and concise intructions on how to satifactorily resolve the problems I had. So, 5-star top marks for Fred and your company in general for excellent customer support, which is not always forthcoming in this day and age!
7 April 2026
Unprompted review
The best scooter repair shop
Took my sons scooter, really helpful and polite, fixed it really quickly very professionals and it didn’t cost the earth, they succeeded where other shops failed will now always take our scooter there
3 March 2026
Unprompted review
I brought in my Pure 4 pro which wasn’t…
I brought in my Pure 4 pro which wasn’t switching on and a replacement rear tire. They fixed both very quickly and called. They also repaired the light and cleaned the scooter, top service. Do agree a fee first for the works. Polite people.
26 March 2026
Unprompted review
They sold a faulty not as described…
They sold a faulty not as described e-bike didn’t stick to consumer law with return warranty help or refund I had to go to bank trading to reverse the payment despite them saying they offered a refund and it was about a punctured tyre which was not true it was an electrical fault and they wanted £75 just to look at the bike I asked to return they refused I requested a payment reversal from my bank which I won for faulty goods they then messaged privately to threaten legal action for me to pay for return of good box it dismantle it which was more expense and difficult and goes again consumer law 2015 so have reported to trading standards I have emails to prove this can’t upload though to warn others
20 March 2026
Unprompted review
Reply from Rapid Scooter Master - Finchley
Dear Jane,
Thank you for your feedback. We’re sorry to hear that your experience did not meet your expectations. For the benefit of other readers, we would like to clarify several important points, as a number of statements in this review are inaccurate.
You first contacted us regarding this matter nearly a year after the bike was purchased regarding your tyre puncture. You were informed getting punctures on a bike does not immediately grant return rights within statutory periods, let alone beyond the six-month period, as this is considered normal wear and tear and incidental. Your understanding of consumer law and its application in this situation is incorrect. Despite the length of time that had passed, we still offered to examine the bike and carry out any necessary repairs. However, the bike was never returned to us for inspection.
You also confirmed that the tyres punctures had been independently repaired by other parties on three separate occasions. In any event, arranging multiple third-party repairs without notifying us or seeking authorisation prevents us from properly assessing the original condition of the bike.
Nevertheless, we still attempted to resolve the matter and, as a gesture of goodwill, offered a refund despite the bike having been used for a year. The only requirement was that the bike be returned to us safely.
To assist with this, we provided a video showing how the bike can be disassembled and repackaged, You mentioned you have binned the original so we shared the original box dimensions to help you source another one for safe courier transport, and also offered the option for the bike to be dropped off at one of our stores for more convenience. However, these options have been expressly refused and the bike has still not been returned to us.
We remain willing to resolve the matter once the bike is returned to us. Any questions our team is ready to assist.
Kind regards,
Customer Happiness Team
Rapid Scooter
Very nice people
Very nice people. It is the best place to go for those in the area that have issues with their electric bike
7 March 2026
Unprompted review
Scooter repair
Friendly service, fast same day repair at a reasonable price!
26 January 2026
Unprompted review
I called Saanj
I called Saanj, he helped me straight away and got everything sorted very helpful 👍🏻
23 January 2026
Unprompted review
Great experience
Ive had a great experience buying from rapid scooter it came on time also ive had a slight issue my my charger i rang rapid scooter explained I need the scooter for work they sent a new one out straight away I was impressed so I'd use these again definitely
17 January 2026
Unprompted review
Really good customer support
Scooter was late, rang for some help and they couldn’t do Enough to help and sort the problem. Thank you so much.. will defo buy from youse again
27 November 2025
Reply from Rapid Scooter Master - Finchley
Hi Frances,
I’m really sorry you haven’t received your parcel yet.
We’ve checked with FedEx and they attempted delivery this morning, with a photo of the doorframe uploaded as proof. We’ve now asked them to try delivering again tomorrow. It would be a huge help if someone could be available at the address, and you can also use the tracking link we emailed to follow the status or add delivery instructions.
If anything looks wrong on the tracking or you’d like us to speak to FedEx again on your behalf, please do not hesitate to contact us and we’ll sort it.
Kind regards,
Customer Happiness Team
Rapid Scooter
Great in person service
Really helpful and accomodating staff, realised I could collect my bike in person so rang Rapid Scooter and changed my order. Bike was assembled, charged and ready to go. They talked me through the essentials and made me feel confident with my new bike.
31 October 2025
Easy to order and swift delivery
31 October 2025
Excellent service and high-quality…
Excellent service and high-quality bikes. The staff were very helpful and professional. Totally recommend!
4 November 2025
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.