Rapid Repair Network Limited Reviews 406

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, politeness, and professional attitude, making interactions pleasant and productive. The service provided is frequently highlighted as excellent, with many people appreciating the efficiency, high quality of workmanship, and the convenience of having repairs carried out at home. Reviewers are particularly impressed with the quick response times and the smooth user experience, often noting that the final result makes it impossible to tell there was ever any damage. However, some customers also noted issues with the repair quality, mentioning instances where initial work was not up to standard and required re-doing. A few other people also felt that the scheduling and communication regarding appointments could be problematic, with some experiencing significant delays, reschedules, and a lack of clear information.

What people talk about most

Service

Customers had positive experiences with service. Many reviewers praised the convenience of having repairs... See more

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, efficiency, and... See more

Quality

Consumers generally express high satisfaction with the quality of work. Many reviewers highlight the superb... See more

Customer service

Users describe positive interactions with customer service. Many customers highlight the excellent... See more

User experience

Reviewers highlight positive aspects of user experience, consistently describing it as easy, seamless, and... See more

Based on these reviews

Rated 5 out of 5 stars

Brilliant service from start to finish! The office team who arranged the appointment were so helpful. Ross the technician was so professional when he arrived to repair my car. Nothing was too much... See more

Company replied

Rated 5 out of 5 stars

So helpful to have the car repairs carried out at home! No hanging around a garage or dropping off and picking up needed. Brilliant engineer, friendly, polite, quick and clean. Great service, would de... See more

Company replied

Rated 5 out of 5 stars

The rear valance required for the car repair took months to arrive, but Connor at Rapid Repair kept in constant touch and I appreciated that. When Lewis came to do the job, the weather could hardly h... See more

Company replied

Rated 5 out of 5 stars

Excellent service! Even messaged the team coming to do cosmetic work about parking sensors issues, and they contacted someone to come out after they finished, to resolve it. It sounded like there... See more

Company replied

Rated 5 out of 5 stars

Quick, professional and efficient service with friendly staff. Very good communication. Person assigned to the job completed this to a very high standard and in a good time frame (given that the wea... See more

Company replied

Rated 5 out of 5 stars

I used this company when a young man smacked into my car, once they notified their insurer I was contacted within 24 hours to book my car in , I opted for the mobile repair, this polite guy came to my... See more

Company replied

Rated 5 out of 5 stars

Excellent service provided by Rapid Repair Network Ltd. They were really quick fixing the damage to my vehicle. The technician was on time, explained exactly what he was going to do, and told me how... See more

Company replied

Rated 5 out of 5 stars

Fantastic service! Nice, friendly guy who fixed the two dings on my company car perfectly, right outside my house. I'm amazed that this could be done and had never heard of a service like it before bu... See more

Company replied

Rated 5 out of 5 stars

Outstanding repair replacing a wing and repairing a door to a standard you would never know there had been a large dent and scratches. The technician carried out the repair on my driveway and once gon... See more

Company replied

Rated 5 out of 5 stars

My insurance company instructed RRN as the repairer for my vehicle and they were great from start to finish. They contacted me regularly to arrange the appointment, check in and even offered an ea... See more

Company replied

Rated 5 out of 5 stars

Josh, the repairer, turned up at my house bang on time. Spent 5 hours, prepping, masking off, spraying and cutting in three panels and a new cill strip. The finish was superb and colour match, faultle... See more

Company replied

Rated 5 out of 5 stars

The company were very quick to arrive and the technician carried out an excellent job. He was very thorough and professional and was keen to make sure I was 100% happy with his work before he left. I... See more

Company replied

Rated 5 out of 5 stars

My Company contact RRN to repair scratches caused by someone hitting my car whilst parked. Date and Time was arranged, the repair man was on time, set up his marquee (new where the repairs was as I ha... See more

Company replied

Rated 5 out of 5 stars

Workmanship by Luke was excellent. His is clearly knowledgeable and thoroughly capable. The overall business experience was smoother than others we have experienced for similar work. Would I engage... See more

Company replied

Rated 2 out of 5 stars

I’m slightly disappointed with the level of work carried out. The tools were packed up before I even had a chance to properly inspect the repair. When I did check it, there was still a chip and a... See more

Company replied

Rated 2 out of 5 stars

My repair has happened on a storm day - raining and wind were higher than a normal day. Repair happened either way and without considering workers H&S conditions. Individual or collective protectio... See more

Company replied

Rated 5 out of 5 stars

Great service. Always kept me updated on what was going on. Great job couldn’t believe how good the repair was. Would be using this company again when needed and would recommend to anyone interested... See more

Company replied

Rated 4 out of 5 stars

The technician was professional and very polite. It was a horrendous day, freezing cold. The job was carried out to a very high standard. Due to the very bad weather, the technician advised if I... See more

Company replied

Rated 5 out of 5 stars

Josh the repairer arrived as agreed. Explained what he needed and what he would be doing. Excellent customer service throughout our interactions with a professional repair completed in good time. He t... See more

Company replied

Rated 5 out of 5 stars

Great service, technician arrived as stated & was very knowledgeble & polite. When I think a few years ago my vehicle would have been in the bodyshop for several days, but this service was great car o... See more

Company replied

Rated 5 out of 5 stars

RRN as a company professionally and personally look after the customer ensure the call out job runs smoothly, and to a very high standard ensure the customers needs are met at all times. Their workman... See more

Company replied

Rated 5 out of 5 stars

Excellent service and after several visits after noticing other parts that were damaged. These were all sorted and even when I had an issue it was dealt with very quickly. Service was top quality and... See more

Company replied

Rated 5 out of 5 stars

Initial problem between the insurance company and RRN. Spoke to a lady who organised the repair within two days. Engineer arrived and assessed the task. Made a great repair on the drive. Happy with th... See more

Company replied

Rated 5 out of 5 stars

I found the whole experience first class. The communication was spot on, I always knew what was going on and what I needed to do next. Then the repair, wow, such a perfect finish. I cant believe it wa... See more

Company replied

Rated 5 out of 5 stars

Great service from Rapid Repair Network. The technician arrived ahead of time, set up the tent/gazebo quickly and got straight to work. The repair was finished to a high standard and the whole visit w... See more

Company replied

Rated 5 out of 5 stars

Brilliant response and action following an accident to my car. From beginning to end staff were efficient, courteous and professional. Brandon did my repair and was great, couldn't see where it had be... See more

Company replied

Rated 5 out of 5 stars

Simple, easy to arrange service. All the work was done on my drive, hassle free. Lewis the technician was an expert in his field, efficient, pleasant and professional.

Company replied

Rated 1 out of 5 stars

• First visit – No right components /spare to fix the car – Promised to do a complete report and rebook the repair. • Second visit – Unprofessional approach – Not sure he had the correct spare to st... See more

Company replied

Rated 2 out of 5 stars

I haven’t actually had work done by this company so cannot comment on their workmanship etc. My review is based upon communication. I have literally been hounded by this company with daily calls, em... See more

Company replied

Rated 5 out of 5 stars

Operative from Express bodyworks was very polite and extremely efficient. The repair was completed in just on 2.5 hours and was as good as new. I would highly recommend this company for your repairs... See more

Company replied

Rated 5 out of 5 stars

Gent turned up on time. Introduced himself. Set to work and finished the job in good time. He explained what he needed to do, once finished he asked us to check the car and I must say I was impressed.... See more

Company replied

Rated 1 out of 5 stars

I would give less than 1 star if possible. Car was booked in for a 1 day repair, which I carried out all the steps required. I took all the photos rapid response needed. I was told the fix would be a... See more

Company replied

Rated 5 out of 5 stars

Excellent service, the technician was knowledgeable, but friendly and called ahead of time to see if it was ok to come earlier, which suited me very well, I would definitely recommend and use this ser... See more

Company replied

Rated 5 out of 5 stars

from the email link to upload photos to the day of the of the repair was completely hassle free. great customer service, the technician was friendly and helpful and his workmanship was spot on it was... See more

Company replied

Rated 1 out of 5 stars

I was told they couldn’t work on my car because of wheel damage. The only wheel damage was two scratches

Company replied

Rated 2 out of 5 stars

Had 3 attempts to repair the bumper on my car, which seems to have been resolved now, but the mobile repair became a body shop visit in the end anyway, meaning the convenience of being mobile probably... See more

Company replied

Rated 5 out of 5 stars

A superb experience from beginning to end. Lots of contact in the beginning to establish exact repair details and suitable time to carry out repair. On the day, the engineer was very friendly and comp... See more

Company replied

Rated 5 out of 5 stars

My car was repaired on the driveway and looks as good as new. Would definately recomend and use this service again. Polite and helpful staff both back office and repairer. Great job well executed with... See more

Company replied

Rated 5 out of 5 stars

Upon arrival to site to do the repair to my vehicle the operative was polite and informative, he talked through him plan to complete the repair and stuck to it with precision. The finished product was... See more

Company replied

Rated 5 out of 5 stars

I scuffed my company car on its front wheel arch whilst parking and fleet arranged a repair with RRN Ltd. We agreed a repair date in my company car park, where they specified the space they would nee... See more

Company replied

Rated 5 out of 5 stars

The easiest way to get a car repaired. Done at home on our drive, quickly, no fuss, came when he said he would. Excellent communication and service. I would have no hesitation in recommending.

Company replied

Rated 5 out of 5 stars

I would highly recommend Rapid Repair Network to family and friends. The customer service and repair to my vehicle has been exemplary and hassle free. Look no further if you are in need of a repair se... See more

Company replied

Rated 5 out of 5 stars

Great company to deal with, arranged the repair to my car with ease. The Technician that arrived was excellent and did a first rate job in horrid conditions. would highly recommend.

Company replied

Rated 1 out of 5 stars

Keep sending emails claiming work has been done when it hasn’t. When you phone them no one has a clue who you are or what’s happening with vehicle. The communication between them and my insurance com... See more

Company replied

Rated 5 out of 5 stars

Great communication when it came to arranging the repair. Technician was a great guy and did a brilliant job whilst the car was park outside on the drive. I would highly recommend to anyone needing a... See more

Company replied

Rated 5 out of 5 stars

I’m really pleased with my car repair. Josh was highly skilled and very humble, with a great understanding of customer needs. I’m fully satisfied with the service, and it’s great to see a team that al... See more

Company replied

Rated 5 out of 5 stars

Everyone was,so friendly and helpful from the first phone call to the,work. Being done. Luke, who repaired by car was an absolutely star. I would definitely recommend this company.

Company replied

Rated 5 out of 5 stars

Would highly recommend. Customer service informed me that technician would be on site for 09:00, and that was time they arrived. Could not fault the technician and the overall job was excellent...

Company replied

Rated 5 out of 5 stars

At home vehicle damage repair was easily set-up. Guy arrived on time, was polite, efficient and did a good job with original manufacturer’s parts.

Company replied

Rated 1 out of 5 stars

I am yet to have the repair completed!! 27th June accident, 30th June onwards i was harassed by yourselfs to book my repair although it was explained I couldn't yet I was away on holiday soni co... See more

Company replied

Rated 5 out of 5 stars

Loved the convenience of having the repair completed on our driveway. The two repair technicians who attended were very pleasant and speedy. Results look great.

Company replied

Rated 5 out of 5 stars

Really quick appointment date; efficient and thorough repair to my car, on site at home. Couldn't have been easier.

Company replied

Rated 4 out of 5 stars

I was told my technician would be here between 8am and 9am , I rang up at 9am and they said they will get the technician to call me , I got no call , they then sent me a text to say they are pleased t... See more

Company replied

Rated 5 out of 5 stars

Came to my house to fix a small dent in my car. Easy communications, polite guy and incredible job, you genuinely can’t see a mark on the car now!

Company replied

Rated 5 out of 5 stars

The agent Carolyn Stevenson who handled my call was very polite and friendly and dealt with my situation very well and took the time to make sure I got my issue resolved

Company replied

Rated 1 out of 5 stars

Rapid network repair forwarded the work onto repaired today who they use for our local area in Glasgow. Repaired today cancelled on me twice, the second time on morning of the repair and thoug... See more

Company replied


Company details

  1. Car Repair and Maintenance
  2. Auto Body Shop
  3. Auto Dent Removal Service
  4. Auto Repair Shop

Written by the company

Rapid Repair Network offers seamless vehicle damage repair solutions to the insurance and vehicle fleet sectors. We're changing the way vehicle repairs are performed, offering mobile, same day repair services to our customers.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

406 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Highly recommend

Fast, friendly, reliable service. Would definitely go with this company again for repairs.

21 January 2026
Unprompted review
Rapid Repair Network Limited logo

Reply from Rapid Repair Network Limited

Thank you for your review, we appreciate all feedback.

Rated 5 out of 5 stars

Excellent service.

Excellent service.
My car was repaired on my drive, to a high standard by a technician Connor who was very knowledgeable, pleasant & polite.

23 January 2026
Unprompted review
Rapid Repair Network Limited logo

Reply from Rapid Repair Network Limited

Thank you for your review, we appreciate all feedback.

Rated 5 out of 5 stars

Excellent service

Excellent service from the start and has done a great job of repairing my car

29 January 2026
Unprompted review
Rapid Repair Network Limited logo

Reply from Rapid Repair Network Limited

Thank you for your review, we appreciate all feedback

Rated 5 out of 5 stars

Great all round service

Great all round service. Great Comms & great work carried out - all round spot on

28 January 2026
Unprompted review
Rapid Repair Network Limited logo

Reply from Rapid Repair Network Limited

Thank you for your review, we appreciate all feedback.

Rated 5 out of 5 stars

Car Repairs

Turned up on time, adivised correct timings. Did an excellent job.

26 January 2026
Unprompted review
Rapid Repair Network Limited logo

Reply from Rapid Repair Network Limited

Thank you for your review, we appreciate all feedback.

Rated 5 out of 5 stars

It was a very warm welcome

It was a very warm welcome on the phone. The repair was carried out professionally. Thank you.

23 January 2026
Unprompted review
Rapid Repair Network Limited logo

Reply from Rapid Repair Network Limited

Thank you for your review, we appreciate all feedback.

Rated 5 out of 5 stars

First class service from first contact

First class service from first contact. The
technician was very helpful and did an amazing repair considering the awful weather conditions that day.

22 January 2026
Unprompted review
Rapid Repair Network Limited logo

Reply from Rapid Repair Network Limited

Thank you for your review, we appreciate all feedback.

Rated 5 out of 5 stars

GREAT WORKMANSHIP

Gent turned up on time. Introduced himself. Set to work and finished the job in good time. He explained what he needed to do, once finished he asked us to check the car and I must say I was impressed. The workmanship was fantastic, paint matched, polished to showroom standard. He cleaned up and left, he was clean, tidy, polite and chatty but got on eith the job. Not one pircr of rubbish left on the drive. Thsnk you.

22 January 2026
Unprompted review
Rapid Repair Network Limited logo

Reply from Rapid Repair Network Limited

Thank you for he review, we appreciate all positive feedback.

Rated 5 out of 5 stars

BRILLIANT REPAIR

BRILLIANT REPAIR
REPAIR GOOD

ALL HAPPY,NICE AND EASY

21 January 2026
Unprompted review
Rapid Repair Network Limited logo

Reply from Rapid Repair Network Limited

Thank you for your review, we appreciate all feedback

Rated 1 out of 5 stars

Unprofessional and care less about customer's frustration

• First visit – No right components /spare to fix the car – Promised to do a complete report and rebook the repair.
• Second visit – Unprofessional approach – Not sure he had the correct spare to start with no report from the visit visit team and upon further discussion- Not interested in taking customer feedback for continual improvement.

23 January 2026
Unprompted review
Rapid Repair Network Limited logo

Reply from Rapid Repair Network Limited

Thank you for your feedback, we apologize that your repairs were not to your expectation. We take all feedback seriously and we have escalated this internally.

Rated 5 out of 5 stars

Excellent

Couldn't fault the workmanship, totally recommend this company. Would definitely use again.

31 December 2025
Unprompted review
Rapid Repair Network Limited logo

Reply from Rapid Repair Network Limited

Thank you for your review, we appreciate all feedback

Rated 5 out of 5 stars

Windscreen replacement

Windscreen replacement was carried out on driveway by two operatives, who were punctual, polite, helpful and did a good clean job.

17 January 2026
Unprompted review
Rapid Repair Network Limited logo

Reply from Rapid Repair Network Limited

Thank you for your review, we appreciate all feedback

Rated 5 out of 5 stars

Car repair at home

My Company contact RRN to repair scratches caused by someone hitting my car whilst parked. Date and Time was arranged, the repair man was on time, set up his marquee (new where the repairs was as I had to send photos prior to him attending) just left him to it, when completed I went down to check and you would have know anyone had hit my car was like new, would highly recommend.

2 December 2025
Unprompted review
Rapid Repair Network Limited logo

Reply from Rapid Repair Network Limited

Thank you for your review, we appreciate all feedback.

Rated 5 out of 5 stars

Fantastic service

Fantastic service! Nice, friendly guy who fixed the two dings on my company car perfectly, right outside my house. I'm amazed that this could be done and had never heard of a service like it before but we'd definitely use for our own car in the future! Highly recommended.

4 December 2025
Unprompted review
Rapid Repair Network Limited logo

Reply from Rapid Repair Network Limited

Thank you for your review, we appreciate all feedback.

Rated 5 out of 5 stars

Mobile Repair

Quick, professional and efficient service with friendly staff. Very good communication. Person assigned to the job completed this to a very high standard and in a good time frame (given that the weather was not favourable for him & can't have been pleasant). Very pleased with the repair - wouldn't believe there had been any damage - car is good as new! Thank you and would recommend this service

8 January 2026
Unprompted review
Rapid Repair Network Limited logo

Reply from Rapid Repair Network Limited

Thank you for your review, we appreciate all feedback.

Rated 5 out of 5 stars

Excellent service

Excellent service despite a minor blip in an admin area. Very easily sorted. Great repair from a very professional technician.

6 January 2026
Unprompted review
Rapid Repair Network Limited logo

Reply from Rapid Repair Network Limited

Thank you for your review, we appreciate all feedback.

Rated 2 out of 5 stars

I haven’t actually had work done by…

I haven’t actually had work done by this company so cannot comment on their workmanship etc. My review is based upon communication. I have literally been hounded by this company with daily calls, emails and text messages for 2-3 weeks. They are extremely desperate to secure an instruction, which to be honest is the reason why I’m going elsewhere for my repairs. They are also asking for too much info from me. Why do they need my mileage? What’s that got to do with bodywork repairs! They also keep sending me emails to say “we have been instructed by your insurer” which is complete rubbish. They don’t even know who my insurance company is as I never told them or gave them authority to speak to them. The desperation made me run a mile and have instructed someone else now.

If you get a quote, be prepared to be hounded!

20 January 2026
Unprompted review
Rapid Repair Network Limited logo

Reply from Rapid Repair Network Limited

Thank you for your feedback. We're sorry to hear you felt our contact attempts were excessive, this was certainly not our intention. We always aim to provide a quote as quickly as possible, but to do this sometimes we do require additional information. We take all feedback very seriously and this has been escalated to the relevant team.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look