Delivery issue was with the courier. Sorted by the guys at Rapid Rocking, including two phone calls to let me know what was happening. Excellent response and much appreciated. Haven't yet put up the... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Good choice of archive/filing storage which was delivered on time. Reasonable website It would be good to have an option to purchase without archive boxes.
Company replied
Heavy duty racking. All good apart from a small error on the instructions. Small, but cost us a long time to solve, and customer services couldn't help!
Company replied
Excellent product and fast delivery. Only issue was that restricted hours, for delivery site, was passed on to courier but not acted on so had to stay late to accept delivery.
Company replied
Company details
- Shelving Store
- Business to Business Service
- Distribution Service
- Equipment Supplier
- Industrial Equipment Supplier
- Wholesaler
Written by the company
Rapid Racking is the UK’s leading supplier of storage solutions. Since our inception in 1986, we have continued to provide high-quality racking, shelving, storage containers, and workplace accessories for a wide range of environments including warehouses, stockrooms, storerooms, offices, garages, workshops, and more. With the largest stock hold in the UK, and a proud member of the Manutan Group, we can offer our customers more than 30,000 products at a competitive cost. On top of storage solutions, we offer a range of industry-certified services including rental, design, installation, dismantling and repositioning, and rack inspections.
Rapid Racking - Quicker to help, Faster to deliver
Written by the company
- Rapid Racking is the biggest supplier of shelving and racking within the UK - all ready for next day delivery. We have shelving units for any environment and racking systems for all types of loads. Supplying shelving and racking for 30 years we are the experts in delivering you the right products whatever your business or requirements. Our huge range includes industrial products - warehouse shelving & pallet racking as well as garage shelving ideal for the home or shed. Our products are not limited to shelving and racking systems, we also offer a wide selection of boxes and containers, storage kits and workbenches for your workshop - so whatever the storage need trust us to deliver. For larger projects our Rapid Racking Design team can arrange a Free Site visit within 24 hours and create a bespoke solution for you. Racking and shelving design is a complex process so let our team of designers create a shelving system to best fit your business.stems for all types of loads.
Contact info
Kemble Enterprise Park, Cirencester, Gloucestershire, GL7 6BQ, United Kingdom
- 01285 68 68 68
- customerservice@rapidracking.com
- rapidracking.com
4.3
Excellent
775 reviews
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We have not had completion and are left…
We have not had completion and are left in limbo
15 October 2025
Reply from Rapid Racking
Good Afternoon,
Unfortunately we were not able to complete the job onsite due to a change in the design requiring additional parts. Our project team have since been in touch to get this resolved.
Kind Regards
Rebekah
not all parts were delivered
not all parts were delivered, and some of the parts that were delivered by DX arrived bent or damaged.
13 October 2025
Reply from Rapid Racking
Good Afternoon,
Apologies your delivery arrived with missing parts. We have already sent new boards for the damaged ones received and we have raised the other replacements to be sent to you and we have resolved this matter.
Sorry for any inconvenience caused.
Kind Regards
Rebekah
placed an order with Rapid Racking
placed an order with Rapid racking. Delivery was quick and items arrived just fine. Cant ask for more than that.
15 September 2025
Reply from Rapid Racking
Dear John
We're happy to hear that your order arrived quickly and in good condition! We appreciate your positive feedback and are glad you had a great experience with us.
Best wishes
Nathan
Liked the ease of constructing
Liked the ease of constructing
Liked the quality
Disliked the delivery which was on a pallet in as one man van. I think at first the delivery driver expected me to remove it from the van (I(am 72)
He reluctantly heaved it off the van and it fell to the ground.
After I struggled indoors with components from the pallet I discovered two metal supports were bent so I had to hammer them back to true, and also both melamne worktops were marked on side.
13 October 2025
Reply from Rapid Racking
Good afternoon Michael,
Thanks for the review and taking my call earlier to discuss further.
We appreciate the feedback given and do apologise for the issues you've had with both delivery and assembly of your units.
Looking forward to working with you to get this resolved.
Kind regards
Rob
Start to finish
Start to finish, rapid always deliver an excellent service and aftercare, can highly recommend!
5 October 2025
Reply from Rapid Racking
Good Afternoon,
We're happy to hear that you had an excellent experience with our service and aftercare. We appreciate your recommendation and thank you for your positive feedback!
Kind Regards
Rebekah
Reply from Rapid Racking
Dear Doug
Thank you for your positive feedback! Great that all was as expected
Hope we can help you again soon
Best wishes
Nathan
Reply from Rapid Racking
Good afternoon,
Thanks for taking the time to leave a review and the positive feedback.
Rob
Reply from Rapid Racking
Good afternoon,
Thanks for the review. Glad to hear we met your expectations.
Rob
Bought 5 x 5 shelf racks
Bought 5 x 5 shelf racks. Unfortunately these weren’t easy to put together each arm took bending, prying with screwdrivers, excessive hammering to get the little nodules to sit in the frame to allow them to be hammered into position. What should have been a fairly quick and simple task took several hours to do as a result. The machining on these was poor.
NB: Nathan called from Customer service and explained the potential for manufacturing defects in paint thickness and apologised for the inconvenience also explained how he would then check existing stock to ensure future customers didn't experience the same issues. Good customer service. Thank you
30 September 2025
Reply from Rapid Racking
Dear Hamish
Thanks for taking the time to speak to me on this issue, great that you were able to assemble in the end.
We need to review the manufacturing process to see where improvements can be made, but it does sound like the paint was to thick on your beams
We will also check the current stock and assemble a few units to check this issue
Best Wishes
Nathan
Good quality and value
Good quality and value. Speedy delivery. Would definitely order again
30 September 2025
Reply from Rapid Racking
Dear Sarah
We are so glad you would order again! Thanks for taking the time to feed this back and for your great review
Kind regards
Nathan
Reply from Rapid Racking
Dear Paul
We're happy to hear that your delivery was fast and you found our service helpful.
Thank you for your positive feedback; it means a lot to us.
Kind regards
Nathan
Shockingly poor service and moving goalposts
I placed a £2,500 order with Rapid Racking a week ago and was expecting delivery today. Instead, I received a phone call telling me the order hadn’t even been dispatched—and that they now needed an additional £1,000 before they would send it.
This was never mentioned at the point of sale. Asking for more money after the fact and on the day of delivery is unacceptable. I immediately requested a full refund.
Based on this experience: zero transparency, broken delivery promise, and an attempted price hike at the eleventh hour. I won’t be using Rapid Racking again.
6 October 2025
Unprompted review
Reply from Rapid Racking
Dear Sam
Apologies again for the inconvenience on this order. We do state delivery information on our Website but we need to make this clearer and to understand how the order still went through.
We will look into this in more detail so we can advise customers sooner after the order is placed
Clearly this has not gone to plan and we need to improve this moving forward
Kind regards
Nathan
Helpful and informed customer service
Helpful and informed customer service. Next day delivery very friendly and efficient. Very pleased with the product. Great service.
4 October 2025
Reply from Rapid Racking
Hi Matt
Great to know that all was as expected on your order/delivery.
Thanks for taking the time to feed this back to us.
Look forward to helping you again in the future
Kind regards
Nathan
This was for a substantial amount of…
This was for a substantial amount of industrial racking and the service was first class.
1 October 2025
Reply from Rapid Racking
Good afternoon,
Thanks for the 5* review. Glad to hear the service met your expectations.
Kind regards
Rob
Reply from Rapid Racking
Dear Julie
Thank you for your positive feedback; we appreciate it.
Thanks for taking the time to feed this back
Hope we can help you again soon
Best Wishes
Nathan
Excellent Project poor logistics and communication
The project itself, went really well and I was very happy with the installed racking the issue we had was the support equipment. We're now two weeks after the project and Rapid Racking have still not removed their equipment from site. We've had 4 failed collections by their contractor. This has resulted in a negative overall experience and one which could have been avoided.
23 September 2025
Reply from Rapid Racking
We're really pleased to hear that the goods and installation met your expectations — thank you for sharing that.
We also want to sincerely apologise for the inconvenience caused by the plant hire. We’re aware that this aspect of the service didn’t meet the standard you expected, and we completely understand your disappointment.
The plant hire is managed by a third-party company, and unfortunately, they’ve let us down on multiple occasions. We understand the equipment has now been collected from site, and we’re sorry for the disruption this caused.
Your feedback is extremely valuable, and we’ll be using it to help improve our service — especially in how we manage and monitor our external partners.
If there’s anything more we can do to support you, now or in the future, please don’t hesitate to reach out.
Kind Regards,
Sara
Very disappointed in this very poor quality shelving
To use the words heavy duty in this garage shelving is ridiculous this product is terrible and an absolute waste of money.
We have fitted out our warehouse with your heavy duty industrial shelving which was a great.
If I had bought this weak poorly manufactured product first I would have not touched your company with a barge pole.
Very disappointed in this very poor quality shelving
1 October 2025
Reply from Rapid Racking
Dear Gary
We appreciate your feedback and are sorry to hear that the shelving did not meet your expectations. Thank you for bringing this to our attention
As discussed we will arrange to send out the Rapid 1 heavy duty shelving, which is thicker gage steel and thicker chipboards
Thanks again for taking the time to discuss this with me and for you feedback
Kind regards
Nathan
it was very quick
it was very quick and although some uprights were damaged in the post, Rapid raking replaced them very quickly and rang to comfirm we had recieved them with no further damage
23 September 2025
Reply from Rapid Racking
Dear Claire
We appreciate you confirming the replacements arrived safely and for still giving us a 5 star rating
Look forward to helping you again
Best Wishes
Nathan
Fantastic team
Fantastic team, very helpful and speedy response. They were able to identify my needs and provide the most efficient solution with delivery made in great time.
The product was very simple to assemble and has exceeded our expectations
28 September 2025
Reply from Rapid Racking
Good Morning,
We're happy to hear that our team provided a helpful and speedy response, efficiently identifying your needs. We're glad the product was simple to assemble and exceeded your expectations, and we appreciate your positive feedback!
Kind Regards
Rebekah
I ordered 455mm deep shelves but they were 465mm deep so will not fit
I ordered Rapid 2 1600hx915wx455mmd Grey 6 Melamine Shelves. The unit arrived promptly and was well packed and in perfect condition. I happily started to assemble it, which I found easy. Given that I am a person of female persuasion who is nearer 80 than 70 that can be taken to mean that most people would have no problems. However, and this is a real problem, the dimensions given (and there are no warnings to suggest that they should not be taken at face value) are smaller than the footprint of the unit. With the result that it does not fit into the cupboard it was bought for. If a product is being sold online it is particularly important that the information given is accurate. These shelves, which were supposed to be 455mm deep are in fact 465mm deep. Might not sound much, but they will not fit into the space they were bought for. I am not a happy bunny!
23 September 2025
Unprompted review
Reply from Rapid Racking
Good Morning,
We appreciate your feedback and are sorry the dimensions were inaccurate, causing an issue with fitting the unit. We'll review the product information to ensure its accuracy. We value your business and thank you for bringing this to our attention.
Kind Regards
Rebekah
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