I found Rapid loans through Driva. They havnt been anything but amazing. From the get go they answered all of my questions no matter how tedious they were. It took me a few weeks to find a car I want... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Would recommend Rapid Loans. Rang me back after my initial enquire really quickly which I didn’t get with 2 other companies I tried to engage with. Professional and friendly first point of contact in... See more
Company replied
I was a rapid loan customer since start of 2023 just finished my loan in June 2026. Really supportive and easy to deal with. They never penalised me by hitting me up with more payment after i finished... See more
Company replied
Great service, Assisted me when no one else would. Greatly appreciated. Was given a follow up call before first payments were due, making sure I was happy with dates etc. The lady was very frien... See more
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Company details
Written by the company
At Rapid, we’re here to help you ‘Unlock the Road Ahead’ with personal and auto loan options that feel straightforward, supportive and designed for real life. Since 2003, we’ve helped more than 50,000 Australians fund what matters most — whether that’s upgrading the car, refreshing the home or planning that dream holiday. Our focus is on flexibility and reliability. We understand that everyone’s circumstances are different, so our auto and personal loan products are built to give you options that fit your needs. Our secure online portal allows you to upload your essential application documents quickly and conveniently, and our team is here to guide you at every step. As a trusted lender with over two decades of experience, we’re proud to support Australians in moving forward with confidence. At Rapid, we make borrowing feel easier and more transparent, so you can focus on the next chapter — wherever the road is taking you.
Contact info
Miami, 4220, Gold Coast, Australia
- 1300 727 431
- customerservice@rapidloans.com.au
- rapidloans.com.au
4.1
Great
72 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 87% of negative reviews
Typically replies within 24 hours
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Great experience
Great experience, in handling the finance side of the loan and quite prompt in answering questions in relation to the loan.
11 February 2026
Unprompted review
Reply from Rapid Loans
Thank you for your feedback! We are glad you had a great experience and that we could make it as smooth and prompt as possible.
Great service
Happy, helpful service
Vanessa was super quick to resolve my issue.
Many thanks
10 February 2026
Unprompted review
Reply from Rapid Loans
Thank you for taking the time to leave such lovely feedback, and I’m glad we could resolve your issue promptly.
Very happy with thier service so far
Very happy with thier service so far. Willing to listen and take into account circumstances, providing the help needed when I was at the end of the line.
Have been punctual and great communication, calling and sending out the necessary confirmations before first repayment.
Highly recommended
11 February 2026
Unprompted review
Reply from Rapid Loans
Hi Derran!
Thank you very much for your kind feedback. We truly appreciate you taking the time to share your experience.
We’re pleased to hear that we were able to provide the support you needed and that our communication and processes met your expectations. We understand how important it is to feel heard and supported, especially during challenging times.
Your recommendation means a great deal to us, and we look forward to continuing to assist you.
Sarah helped me and did everything in…
Sarah helped me and did everything in her power to get me a new car. She was polite and knowledgeable. Would definitely recommend to friends and family.
26 January 2026
Unprompted review
Reply from Rapid Loans
Love hearing this! Thanks for sharing your positive review, Sarah. Enjoy your new car :)
Vanessa was amazing helped me out and…
Vanessa was amazing helped me out and got it done quick highly recommend her thank you Vanessa
28 January 2026
Unprompted review
Reply from Rapid Loans
Great to hear, thanks for sharing your feedback Daniel and all the best with your loan :)
IM SO ANGRY
IM SO ANGRY! I NEVER ACTUALLY APPLIED FOR A LOAN I MERELY CHECKED THEM OUT I PUT A DEW DETAILS IN THEN NEXT THING THEYRW DOING CREDIT CHECKS, 2 in 2 months. Completely destroyed my credit rating! I’m fuming
18 December 2025
Unprompted review
Reply from Rapid Loans
Hi Chantell,
Thank you for raising your concerns — we understand how upsetting it can be to see activity on your credit file that you weren’t expecting.
We’ve reviewed our records and can see that multiple loan applications were submitted over a short period, which triggered the credit enquiries you’re referring to.
While we can't discuss individual application details publicly, our customer experience team has emailed you today. We encourage you to reply to the email so we can work through this with you directly.
Thank you,
Rapid Loans
100% applied online so easy
Everything was applied online, my contact Lucas.J did an awesome job helping me with consolidation loan. One payment has never been so easy, saving me a few hundred dollars.
16 December 2025
Unprompted review
Reply from Rapid Loans
Great to hear, thanks for sharing your positive experience Nick.
Professional and helpful
The team was professional, helpful, and quick to respond. They explained everything clearly and made the intial process smooth and stress-free. Highly recommend their customer service department.
8 December 2025
Unprompted review
Reply from Rapid Loans
Great to hear, thank you for sharing the positive feedback David :)
Worst company it's like they want you…
Worst company it's like they want you to fail, my circumstances changed less money coming in and rent going up and bad on me but I just couldn't keep up with payments but was still paying something asked for financial hardship one of their employees told me to do that and they wanted me to pay an unbelievable amount up front and then three other payments then back to normal payments, struggling with the fortnightly payment but that was what was offered to me for financial hardship nothing at all like what the employee told me it would be. Don't really listen to what you're saying, I wouldn't recommend to anyone.
5 December 2025
Unprompted review
Reply from Rapid Loans
Hi Tina, we're sorry to hear you've had a poor experience. We've escalated this feedback to the Loan Management team, and a leader will reach out to you directly tomorrow morning to discuss further and try to reach a resolution.
Would recommend Rapid Loans
Would recommend Rapid Loans. Rang me back after my initial enquire really quickly which I didn’t get with 2 other companies I tried to engage with. Professional and friendly first point of contact in Customer Service. Paper work for application pretty straightforward.
4 December 2025
Unprompted review
Reply from Rapid Loans
Fantastic! Thanks for sharing your positive experience, Melissa.
Good process
I thought the whole process of getting the info pack to fill out my loan application was really good. Good customer service.
4 December 2025
Unprompted review
Reply from Rapid Loans
Thanks Evan, this is great to hear. I hope you continue to have a positive experience with Rapid :)
Thoughtful services
Thoughtful services, rang and also sent an email before my first payment is due.
3 December 2025
Unprompted review
Reply from Rapid Loans
Thanks so much for the positive feedback Pina. Please continue to reach out if you need support.
Great service
Great service, Assisted me when no one else would. Greatly appreciated.
Was given a follow up call before first payments were due, making sure I was happy with dates etc. The lady was very friendly & helpful, Over all good experience which is a breath of fresh air 🙂.
Thanks RL.
26 November 2025
Unprompted review
Reply from Rapid Loans
Thanks for sharing this fantastic feedback Ian, the team at Rapid really appreciates it!
Reply from Rapid Loans
Great to hear and thank you for sharing Rose.
Great experience with the lovely girl…
Great experience with the lovely girl in the customer service team. Very patient and explained everything in detail.
19 November 2025
Unprompted review
Reply from Rapid Loans
Fantastic to hear, thank you for sharing your positive experience Conny. It's much appreciated.
Quick and easy loan approval
Quick and easy loan approval, lovely people. So far everything is great
18 November 2025
Unprompted review
Reply from Rapid Loans
Thanks so much for the positive review, Emma. Glad to hear everything is going well so far.
Carmen awesome to deal with
Friendly service helpful above and beyond to make it easy for me to navigate and understand carmen is awesome to deal with thank you
11 November 2025
Unprompted review
Reply from Rapid Loans
This is so great to hear! Thanks for sharing your review, Craig :)
THINK TWICE!
Even if you have to enter into a hardship arrangement they will still continue with 22% interest and 15% arrears fee. I’ve been paying this loan off forever, I’ve experienced homelessness a few times due to the change in economy (I’m a single mum) my loan actually went backwards this year by about 2.5k I’ve had it for 5 years and I haven’t touched the principal. SHOP AROUND! I’ve been bounced between collection officers, sent links I can’t open and as a result had hardship applications unapproved with no empathy or understanding or review of my financial situation. I get its dog eat dog out here but actual banks care more about their customers business. Just think twice!
6 November 2025
Unprompted review
Reply from Rapid Loans
Hi Madison, sorry to hear about your experience and the challenges you’ve been facing. This sounds like a difficult situation, and we'd like to try to help. I’ve shared your feedback with our Hardships Manager, who will reach out to you today to discuss your options and see how we can best support you.
Absolute scam had 759 credit score then…
Absolute scam had 759 credit score then applied now 430 credit score and didn’t even get the loan, they scam refer you to 3 other places Now finance and driver loans even put up a 5k car for the 10k loan and nothing false advertisement…. Once I sell my inherited property I will be seeking a law suit. Don’t care if I loose it all on this they will pay.
3 November 2025
Unprompted review
Reply from Rapid Loans
I’m sorry you've had a bad experience. Loan decisions are based on a range of factors. We would be happy to explore this further with you. You can email customerservice@rapidloans.com.au with your name and a good time to call so we can escalate this for review.
Unresponsive.
4 November 2025
Unprompted review
Reply from Rapid Loans
Hi Kelly, I’m sorry to hear you’ve found us unresponsive - that’s certainly not the experience we want for our customers. Our customer experience team would be happy to look into this for you. Please call 1300 727 431 or email customerservice@rapidloans.com.au
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