RAMSDENSPAWNBROKERS.co.uk Reviews 

90
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 58 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff are exceptionally polite, welcoming, and genuinely knowledgeable during every single store visit. People truly appreciate the outstanding customer service, noting that helpful assistants consistently go above and beyond to make transactions smooth, transparent, and completely stress-free. Some reviewers were not happy with the financial offers provided for items like scrap gold, stating that the prices offered were significantly lower than expected market values. A few other people also felt disappointed by these low valuation quotes, pointing out major differences when compared to alternative online rates and spot prices.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their helpfulness,... See more

Service

Consumers find service to be positive, highlighting helpful and friendly staff who put people at ease.... See more

Product

Reviewers mention ambiguous feedback about product offerings, as experiences vary significantly. Some... See more

Price

Customers consistently note ambiguous experiences with price, reflecting a wide range of opinions and... See more

Customer service

Clients share positive opinions on customer service, consistently highlighting the helpful and caring nature... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I went into the aberdare shop today as I lost my card I was Served by Beth she did it all for me and she is so Polite and very helpful

Rated 5 out of 5 stars

The customer service was excellent. There were two members of staff working and both were extremely polite and helpful and remained that way even when shop became busy at times. Suzie was our sales ad... See more

Company replied

Rated 5 out of 5 stars

I visited the Wakefield branch yesterday and today and was served by a lovely assistant called Connie. I initially called in to request a copy of a receipt for a purchase I made last year and then dec... See more

Rated 5 out of 5 stars

I sold a couple of my watches yesterday at the Burnley Branch. The Burnley Branch Manager Jo and Gareth from the Watch Department were extremely helpful, knowledgeable and professional. The process... See more

Company replied


Company details


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

90 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 44% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.3

All reviews

(90)

56 reviews in the last 12 months

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Rated 5 out of 5 stars

The staff are kind helpful the service…

The staff are kind helpful the service is quick and honest the buy back prices increase slowly and I like that I save money for buying back early. Just the best pawnbrokers I've found that even though I get more for pawning at h and t I come back to ramsdens because I pay less for the return and the staff are better. I'm in and out.

14 December 2024
Unprompted review
Rated 5 out of 5 stars

Friendly

Friendly, helpful and efficient staff at the Chatham branch, always ready to guide me through paperwork and give advice, competitive interest rates too.

13 December 2024
Unprompted review
Rated 4 out of 5 stars

Good customer service

Good customer service. Friendly staff and helpful, Annswered questions well and very informative. Would definitely recommend to a friend.

13 December 2024
Unprompted review
Rated 5 out of 5 stars

Ramsdens pawnbroking service.

The staff in the Haverfordwest branch are always friendly, discreet and knowledgeable, I’ve never had anything less than a first class experience there and I have recommended them to several people in the last few years.

2 December 2024
Unprompted review
Rated 5 out of 5 stars

Alan and his team are polite and…

Alan and his team are polite and welcoming. They are genuinely there to help and do what they can to make the experience and transactions as friendly and easy as possible for customers. Trustworthy and flexible within reason. Paperwork kept simple and easy to understand. Quick and easy which is the important for me

26 November 2024
Unprompted review

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