Ralphmattew Reviews 34

TrustScore 1.5 out of 5

1.4

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1.4

Bad

TrustScore 1.5 out of 5

34 reviews

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Rated 1 out of 5 stars

Your return conditions are horrible

Your return conditions are horrible
Never again
To return your 43,92 Euro Shoes i have to pay 25,49 Euro to China because you dont have Warehouse in Germany but you sell and send them to Germany this is ridiculous.

14 July 2025
Unprompted review
Rated 1 out of 5 stars

False advertising! "Patent leather" actually plastic

I ordered shoes which were advertised as "patent leather". (Heidi's luxury leather women's moccasins) Of course, they looked great in the photos. What I received was a pair of rubbery plastic shoes....nothing like the elegant shoes in the photos! I don't understand how you can state that an item is patent leather when it's 100% plastic! I would be embarrassed to wear these cheap, plastic shoes but, additionally, I'm a standard size 39 and they're snug. I contacted them and did get an immediate response but returning them to China at my own cost is pricey and a risk as I can't trust them to return the money. I've been scammed again by an online company which presents their products very misleadingly!!

9 June 2025
Unprompted review
Rated 1 out of 5 stars

Exchange or returns are impossible .

Exchange or returns are impossible .. merchandise has to be shipped back to China on the expense of the client .. only if Chinese company confirms the return (almost impossible) you might get back your money.

Quality of shoes is not what you would expect

30 May 2025
Unprompted review
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