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Rakuten.co.uk Reviews 

1,022
•
TrustScore 4.5 out of 5

4.5

Cashback Provider
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Review summary

Created with AI, based on recent reviews

Evaluating 673 reviews, reviewers overwhelmingly had a great experience with this company. Consumers find the payment and cashback process very simple and straightforward, with many appreciating the smooth user experience across the platform. People love how easy it is to earn and receive money instantly through the app or browser extension while shopping online. However, some customers also noted instances where transactions are delayed or payments are outstanding, such as waiting over a month or having amounts withheld. A few other people mentioned receiving misleading cashback rates or issues with specific site confirmations affecting payouts.

What people talk about most

Payment

People report positive experiences with payment, highlighting seamless, quick, and automatic payouts directly... See more

User experience

Customers report positive experiences with user experience, highlighting that the application is very easy... See more

Website

Clients share positive opinions on website, noting it is dead easy to use for daily shopping. Consumers... See more

Refund

Consumers find refund experiences to be satisfying, frequently highlighting prompt payouts directly into bank... See more

Application

Customers consistently note positive experiences with app, expressing satisfaction with receiving regular... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fantastic, just been notified that my cash back has been paid into my bank account. So simple and great to shop online using Rakuten browser extension and get paid a little back. It all mounts up and... See more

Company replied

Rated 5 out of 5 stars

What a brilliant app! It's so easy to use & I've never had a problem with getting cashback from visiting the site nor to my PayPal account, both are very quick indeed & without fuss It would be nic... See more

Company replied

Rated 5 out of 5 stars

Rakuten.co.uk is very easy to use and the whole cashback process is clear and straightforward. I like how simple it is to shop through their links and earn cashback without any hassle. Tracking wo... See more

Company replied

Rated 5 out of 5 stars

I have been a member of Rakuten since it started - its a great way of earning cashback on your shopping! Easy to use - Rakuten allows you to rack up points on lots of different sites - from MyProte... See more

Company replied

Company details

  1. Cashback Provider

Written by the company

Earning Cashback with Rakuten is simple and works while shopping online with hundreds of brands. Using website, mobile app or browser extension, you choose a brand, activate Cashback and make your purchase with the brand as usual. Shortly after completing your purchase, Cashback will be added to your Rakuten balance. Choose between PayPal or Bank Transfer to receive your monthly Cashback Payments once the brands validated your orders.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 81% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.5

All reviews

(1,022)

717 reviews in the last 12 months

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Rated 5 out of 5 stars

Pleasantly surprised...

I admit I thought at first it was going to end up some kind of con or misleading but no, what I purchased via the Rakuten app I did receive cashback for and surprisingly slightly more than I thought too and has now been paid back out to my bank account. As yet, hopefully will continue they have not asked me for any money nor for bank details to withdraw from debit card. I will be continuing to use this service...

12 June 2026
Unprompted review
Rakuten.co.uk logo

Reply from Rakuten.co.uk

Thank you for your review!

Rated 5 out of 5 stars

Great way to get some money

Great way to get some money back on your shopping, I wish it were for many other stores that I use.
I like most that they pay you whenever and you don't have to keep checking and ask for the money to be sent.

13 June 2026
Unprompted review
Rakuten.co.uk logo

Reply from Rakuten.co.uk

Thank you for your review!

Rated 5 out of 5 stars

I never believed to be true until I…

I never believed to be true until I received my cashback on 16th February 2026 and October 2025. It's worth using the app and will urge anyone to do same. Thumbs up 👍

16 February 2026
Unprompted review
Rakuten.co.uk logo

Reply from Rakuten.co.uk

Thank you for your review!

Rated 5 out of 5 stars

An easy click of the rakuten button…

An easy click of the rakuten button before purchasing online and once you’ve made a few purchases you recieve real cash into your paypal account. Would recommend

13 June 2026
Unprompted review
Rakuten.co.uk logo

Reply from Rakuten.co.uk

Thank you for your review!

Rated 4 out of 5 stars

Yeah at first it was a chew in but…

Yeah at first it was a chew in but after a few mth I got used to there way with other cashback sites they let you build up your piggy bank but with Rakenten they pay you mthly it the funds have cleared im used to building up a lump then havin a big splurge on shopin but it works. Try it

12 June 2026
Unprompted review
Rakuten.co.uk logo

Reply from Rakuten.co.uk

Thank you for your review!

Rated 2 out of 5 stars

I've given up with Rakuten. Sainsburys never tracks.

I've given up with Rakuten.

I place orders with Sainsburys most weeks.

Cashback never tracks and its terribly stressful to constantly raise queries.

I see others have commented similarly

Come on Rakuten - either sort out these Sainsburys issues (which are just the same with Topcashback) or simply stop suggesting that cashback can be earned with Sainsburys.

1 June 2026
Unprompted review
Rakuten.co.uk logo

Reply from Rakuten.co.uk

Hello,

Please note that we're actively working on finding a solution with Sainsbury's to resolve the issue described.

In the meantime, please do not hesitate to send a message to our Support if you encounter any unresolved Sainsbury's rewards: https://www.rakuten.co.uk/help/other-questions

Thank you.

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