I have had very good experiences with Raisin since the beginning. Customer service is great. Easy to actually speak to someone rather than dealing with AI generated response systems. Please do not... See more
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Review summary
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YOUR TELEPHONE CUSTOMER SERVICE REP WAS VERY INFORMATIVE. SHE EXPLAINED EVERYTHING ABOUT MY SAVINGS ACCOUNT AND MADE ME REALIZE THAT RAISIN IS "NOT AN ONLINE SCAM". THE EMAILS I RECEIVE... See more
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I appreciate the ease of browsing for various CDs and savings accounts with the best rates in one place. Opening an account is simple; deposits and withdrawals are easy. I also receive email updates o... See more
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Great customer service. Responsive. Quick to resolve any questions I may have. Excellent offers from a wide range of banks. Account is easily accessible and site is very user friendly. Communication i... See more
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Company details
Written by the company
Raisin is a free financial platform offering access to high-yield savings and CDs from 100+ insured banks & credit unions, all in one account. Open a no-fee Raisin account in minutes and spread your savings across our growing network of banks and credit unions. You’ll get $250,000 of insurance coverage per institution, per individual, and be able to manage your savings in one account.
Contact info
New York, United States
- (844) 994-EARN
- support.us@raisin.com
- raisin.com/en-us
4.5
Excellent
965 reviews
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Customer service is great at Raisin
Customer service is great at Raisin. Jack O'C is always very helpful in a genuinely friendly way. You will know it is him by his lovely Irish accent and competence. He helped me when I initially signed up with Raisin and again today to help with updating a linked external account.
7 July 2026
Unprompted review
Prompt reply and answered my question…
Prompt reply and answered my question thoroughly
7 July 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Very straightforward service and easy…
Very straightforward service and easy to operate app.
3 July 2026
Unprompted review
Reply from Raisin U.S.
We're delighted to hear you found our service straightforward and the app easy to operate. We appreciate your positive feedback!
The customer service team is friendly…
The customer service team is friendly and knowledgeable.
1 July 2026
Unprompted review
Reply from Raisin U.S.
We're so glad our team provided you with a great experience. We appreciate your kind words!
Reply from Raisin U.S.
We are glad to hear you found our product easy to use and secure. We appreciate your feedback.
Eric was very professional and…
Eric was very professional and expressed a desire to resolve my problem. Hopefully, he did do so.
6 July 2026
Unprompted review
Reply from Raisin U.S.
We're happy to hear that Eric was professional and dedicated to resolving your issue. We hope everything was successfully addressed.
Jack O'C's precise vocabulary and…
Jack O'C's precise vocabulary and beautiful Irish accent both inspire my confidence in the Raisin platform.
6 July 2026
Unprompted review
Reply from Raisin U.S.
We're so glad to hear that Jack's clear communication inspires your confidence in our platform. Thank you for your wonderful feedback!
Wendy impressed me with her care for the customer
Wendy impressed me with her professionalism, knowledge and explanation of details related to my questions.
She took care of my issues very efficiently.
Thank you, Wendy.
2 July 2026
Unprompted review
Reply from Raisin U.S.
We are so pleased to hear about your positive experience and that we could efficiently resolve your concerns. Thank you for sharing your kind words about Wendy!
Kim was very professional and…
Kim was very professional and personable. She helped me with exactly what I needed.
2 July 2026
Unprompted review
Reply from Raisin U.S.
We are so glad to hear that Kim was able to provide you with such professional and helpful service. We appreciate your kind words!
I had to do some serious business today…
I had to do some serious business today with a few of my raisin accounts. I was unable to get into my new account I was setting up. Jack was very helpful as we needed to go over every thing I was doing. It involved 4 accounts. Jack was a huge help and spent the time and effort to make sure every deposit went into the right account. Your the best Jack!!
2 July 2026
Unprompted review
Reply from Raisin U.S.
We truly appreciate you sharing your positive experience with us! We are so pleased to hear that Jack was able to provide such thorough and helpful assistance with your accounts. Ensuring every deposit goes to the correct place is incredibly important, and we are glad we could make that process smooth for you. Your kind words are a wonderful affirmation of our commitment to excellent service.
Solved my issue very quickly and knows…
Solved my issue very quickly and knows her stuff.
2 June 2026
Unprompted review
Reply from Raisin U.S.
We're so happy to hear we could resolve your issue quickly and effectively. We appreciate your kind words!
The people are well trained and always…
The people are well trained and always answer my questions even if there complicated.
2 July 2026
Unprompted review
Reply from Raisin U.S.
We're so happy to hear that our team has been able to provide you with excellent and helpful service. We truly appreciate your kind words!
Quick and excellent service
Quick and excellent service. Was able to walk me through what I needed to complete my cancelation of a matured CD that I wanted to change to another bank.
30 June 2026
Unprompted review
Reply from Raisin U.S.
We're so happy to hear that our service was quick and helpful in assisting you with your CD cancellation. We appreciate you sharing your positive experience!
YOUR TELEPHONE CUSTOMER SERVICE REP WAS…
YOUR TELEPHONE CUSTOMER SERVICE REP WAS VERY INFORMATIVE.
SHE EXPLAINED EVERYTHING ABOUT MY SAVINGS ACCOUNT AND MADE ME REALIZE THAT RAISIN IS "NOT AN ONLINE SCAM".
THE EMAILS I RECEIVED WERE NOT ON POINT AT ALL
AND A TOTAL WASTE OF TIME. THEY REALLY UPSET ME WHERE I ALMOST WANTED TO CLOSE ALL MY RAISIN ACCOUNTS AND CALL YOU GUYS A DAM SHAME SCAM!!!!!
I AM 73 YEARS OLD, WORK 60 HOURS A WEEK TO MAKE ENDS MEET FOR MY FAMILY I DON'T NEED TO BE SCAMMED OUT OF MY HARD EARNED MONEY.
PLEASE MOVING FORWARD.....I PREFER EMAIL SO READ MY MESSAGES CAREFULLY AND NEVER EVER SEND ME FLUFF CRAP RESPONSES AGAIN.
IT MAKE YOU FOLKS LOOK FOOLISH.
YOUR CUSTOMER,
ROBERT LAMARTINA
2 July 2026
Unprompted review
Reply from Raisin U.S.
We appreciate you taking the time to share your feedback. We are glad to hear that our customer service representative was able to provide you with clear and helpful information regarding your savings account.
We sincerely apologize that the emails you received were not helpful and caused you frustration. We understand how important it is to receive clear and relevant communication, especially when managing your finances. Your experience highlights an area where we can certainly improve, and we are taking your comments about the quality of our email responses very seriously. We are committed to ensuring our communications are always on point and valuable to our customers. We value your business and are dedicated to earning your trust.
Since I found Raisin and signed up for…
Since I found Raisin and signed up for CDs, Savings options, Rasin has been awesome!
29 June 2026
Unprompted review
Reply from Raisin U.S.
We're so happy to hear you've had such a positive experience with our CD and savings options! Thank you for your kind words.
Reply from Raisin U.S.
We're happy to hear that our team provided you with such easy assistance. We appreciate your positive feedback.
Excellent phone encounter
Eric Ebimami was very pleasant and efficient. He listened to my problem and was able to correct it right away. It could not have gone any better.
30 June 2026
Unprompted review
Reply from Raisin U.S.
We are so pleased to hear that Eric was able to assist you efficiently and resolve your issue quickly. It's wonderful to know that your experience was so positive.
Ashley Clark was fantastic!!!!!!!!!!!!!!!…
Ashley Clark went above and beyond in helping my wife and I navigate a complicated transaction of simply moving our account holdings to another bank. She was calm and very understanding of my difficulties in trying to figure out how Raisin works.
1 July 2026
Unprompted review
Reply from Raisin U.S.
We are so glad to hear about your positive experience with Ashley. It's wonderful to know that we could assist you effectively with your account transfer and clarify how our services operate. We appreciate you sharing your feedback.
Very kind caring person that didn't…
Very kind caring person that didn't rush this 75 year old man
30 June 2026
Unprompted review
Reply from Raisin U.S.
We're so glad to hear we provided a kind and unhurried experience. Thank you for your wonderful feedback.
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