Raisin U.S. Reviews 

1,092
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 451 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the supportive, patient, and exceptionally knowledgeable staff who guide users step by step, making managing accounts simple and stress-free. People consistently mention that the platform is exceptionally easy to navigate, allowing them to quickly set up savings accounts and handle transfers with confidence. Though some customers noted challenges, a small group of reviewers expressed frustration when attempting to update their banking details or dealing with restrictive support protocols. These individuals felt that certain processes involved too many complicated steps and required rigid identity verification measures.

What people talk about most

Customer service

Customers report great satisfaction with customer service, highlighting responsive and knowledgeable... See more

Staff

Consumers find staff to be positive, helpful, and exceptionally professional during interactions. Reviewers... See more

User experience

Reviewers mention positive feedback about user experience, highlighting how easy the platform is to setup and... See more

Service

People report high satisfaction and appreciation for the quality service provided. Customers praise the... See more

Response time

Clients share positive opinions on response_time, frequently noting that customer service is responsive and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Dylanni was great with assistance but .... I just wish she would try harder to not use her affirmative reply as yep but yes instead. Other than that she was knowledgable and very pleasant to work wit... See more

Company replied

Rated 5 out of 5 stars

I just had an excellent customer service experience working with Dylanni. She was patient, professional, and took the time to address all of my concerns. She also guided me through the app and showed... See more

Company replied

Rated 5 out of 5 stars

Dlanni made my issue a non-issue in about 5 minutes. She was very professional, knowledgeable and efficient. I was confused and concerned and Delanni took all of that away with her confident attitude.... See more

Company replied

Rated 5 out of 5 stars

Dylanni was so patient and clear in her instructions to guide me to the help I needed. As an older person, I appreciated the confidence she gave me and never did I feel belittled. Actually, over the y... See more

Company replied


Company details

  1. Non-Bank Financial Service

Written by the company

Raisin is a free financial platform offering access to high-yield savings and CDs from 100+ insured banks & credit unions, all in one account. Open a no-fee Raisin account in minutes and spread your savings across our growing network of banks and credit unions. You’ll get $250,000 of insurance coverage per institution, per individual, and be able to manage your savings in one account.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

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Asks customers to review

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4.6

All reviews

(1,092)

465 reviews in the last 12 months

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Rated 5 out of 5 stars

Knowledgeable and courteous customer service.

The Raisin customer service representative who attended my phone call was very well-informed, patient and knowledgeable. He made contacting Raisin a pleasant and productive experience. All of my questions were patiently answered. If I could, I would request this particular Raisin representative whenever I need help with something related to the platform.
Related to the Raisin "experience," I appreciate the improvements made to the website and the ease of the banking process over the last year or so.
I would highly recommend Raisin to anyone seeking the most competitive rates in high yield savings accounts and certificates of deposit.

16 August 2026
Unprompted review
Rated 5 out of 5 stars

Excellence is defined by you

Any time I needed guidance from a live person I got it expeditiously and correctly with the kindness, pleasing voice and manner person. I’ve talked to in a while. Thank you so much. I have grown to trust you guys with my money and advice and I genuinely appreciate it.

I actually have recommended you guys to a couple of my friends finances personally is not what too many people will share with each other other thank you again

21 August 2026
Unprompted review
Rated 5 out of 5 stars

great customer support

Wait time was not too long.
I needed help understanding how to do a number of activities on my account. Everything was accomplished while interacting with the CSR and I was given directions on how to accomplish future activities.

21 August 2026
Unprompted review
Rated 5 out of 5 stars

Helpful Wendy

Wendy understood my question about FDIC insurance and provided me with helpful information. She was also professional, courteous and friendly.

20 August 2026
Unprompted review
Rated 5 out of 5 stars

transfer funds

We had questions regarding funds transitioning into new vehicle. Corbin had all info right at his fingertips … greatly appreciated.

18 August 2026
Unprompted review
Rated 5 out of 5 stars

I called to sort out a "gut feeling"…

I called to sort out a "gut feeling" that I may have entered incorrect information regarding recently added beneficiaries the day before. The wait time was maybe 1-2 minutes. The Customer Service Rep opened up my profile and confirmed that gut feeling. The changes were made immediately. This was a no stress experience made possible by the kind and respectful approach of Jack O'C.

18 August 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service.

Honestly, it was the thorough and thoughtful responses of Dylanni Ashlin Hawks that made all the difference. Ms. Hawks was knowledgeable, patient, and clearly explained her responses.

18 August 2026
Unprompted review

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