Dylanni was great with assistance but .... I just wish she would try harder to not use her affirmative reply as yep but yes instead. Other than that she was knowledgable and very pleasant to work wit... See more
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Raisin is a free financial platform offering access to high-yield savings and CDs from 100+ insured banks & credit unions, all in one account. Open a no-fee Raisin account in minutes and spread your savings across our growing network of banks and credit unions. You’ll get $250,000 of insurance coverage per institution, per individual, and be able to manage your savings in one account.
New York, United States
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She immediately knew exactly what I was asking and helped me resolve my issue. She was professional, efficient and effective, and quite friendly. 10 out of 10!
The Raisin customer service representative who attended my phone call was very well-informed, patient and knowledgeable. He made contacting Raisin a pleasant and productive experience. All of my questions were patiently answered. If I could, I would request this particular Raisin representative whenever I need help with something related to the platform.
Related to the Raisin "experience," I appreciate the improvements made to the website and the ease of the banking process over the last year or so.
I would highly recommend Raisin to anyone seeking the most competitive rates in high yield savings accounts and certificates of deposit.
Any time I needed guidance from a live person I got it expeditiously and correctly with the kindness, pleasing voice and manner person. I’ve talked to in a while. Thank you so much. I have grown to trust you guys with my money and advice and I genuinely appreciate it.
I actually have recommended you guys to a couple of my friends finances personally is not what too many people will share with each other other thank you again
The agent who helped me with patience and kindness as I am elderly and not at all computer savey.
Wait time was not too long.
I needed help understanding how to do a number of activities on my account. Everything was accomplished while interacting with the CSR and I was given directions on how to accomplish future activities.
Wendy understood my question about FDIC insurance and provided me with helpful information. She was also professional, courteous and friendly.
Dylanni was extremely competent and polite. She handled my questions promptly and professionally. Thank you!
There was no wait to speak with a human customer service agent. The agent was very informative, helpful and friendly. All my questions were answered.
I have really appreciated the understanding of my concerns with great consideration, thanks so much.
The agent was very knowledgeable, courteous, respectful, and helpful. My problem was resolved quickly and smoothly.
I had a little trouble navigating the website. The raisin representative was very helpful in helping me complete my deposit
We had questions regarding funds transitioning into new vehicle. Corbin had all info right at his fingertips … greatly appreciated.
Wendy was knowledgeable, helpful and it was easy to understand her.
I called to sort out a "gut feeling" that I may have entered incorrect information regarding recently added beneficiaries the day before. The wait time was maybe 1-2 minutes. The Customer Service Rep opened up my profile and confirmed that gut feeling. The changes were made immediately. This was a no stress experience made possible by the kind and respectful approach of Jack O'C.
Honestly, it was the thorough and thoughtful responses of Dylanni Ashlin Hawks that made all the difference. Ms. Hawks was knowledgeable, patient, and clearly explained her responses.
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