GCX Reviews 

949
•
TrustScore 1.5 out of 5

1.6

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Review summary

Created with AI, based on recent reviews

Considering 51 reviews, most reviewers were let down by their experience overall. People frequently struggled with customer service, noting that automated chatbot responses and unhelpful messages made it impossible to reach a real person for help. Consumers also faced severe problems with the website and payment systems, explaining that gift cards suddenly lost their balances or accounts were locked without warning. The minority of people were satisfied with past experiences, mentioning earlier years when the platform consistently offered good discounts and reliable service. Some customers also appreciated the strong variety of choices and assistance provided by the team when initial mistakes occurred.

What people talk about most

Payment

Users describe negative interactions with payment, expressing widespread dissatisfaction over canceled orders... See more

Customer service

Clients share profound dissatisfaction regarding customer service, pointing out that support is limited to... See more

Product

Customers had ambiguous experiences with product, noting widespread frustration when purchased gift cards... See more

Website

People report negative experiences with website, noting that login issues, broken support features, and... See more

Response time

Reviewers highlight negative aspects of response time, noting that consumers frequently experience severe... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Cant do zero stars cause they don’t deserve one I have been waiting for a solution since 28 of October and nothing they have gone quiet. I finally raised a dispute with my bank so they can keep the g... See more

Rated 1 out of 5 stars

Several years ago, I used Raise frequently; they offered good discounts and good customer service. Then, cards began to fail; the balances were drained after I bought them. Then, the company was taken... See more

Rated 1 out of 5 stars

I've been using them for a couple of years without issues, but recently my orders stopped going through. Payments aren't charged, nothing is processed, and nothing is received. There's no explanation,... See more

Company replied

Rated 1 out of 5 stars

I lost hundreds of dollars worth of cards on 10/16/26. Do not touch this app til AI gives an all clear that the servers are working. Even then it’s going to be dangerous because GCX Raise did NOT gi... See more


Company details

  1. Gift Shop
  2. also in
  3. Hobby Store

Written by the company

GCX is a member-to-member marketplace where shoppers can buy gift cards at a discount to save on over 3,000 brands, and sellers can earn cash for their unwanted gift cards. For every seller cashing in on old cards or credit, a happy buyer saves at a favorite store or restaurant. With the GCX app for iPhone and Android, members can take the marketplace on the go. It's free to join, plus every order comes with our 90 Day Money-Back Guarantee. Whether you're buying or selling, we're here to make your money worth more. Reach out to us at support@raise.com for any questions.


Contact info

1.6

Bad

TrustScore 1.5 out of 5

949 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 60% of negative reviews

Typically replies within 1 week

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1.6

All reviews

(949)

49 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Caution: Fraudulent, Unethical, Shady Practices

Raise stole $200 from me. Unfortunately, this company has unethical and fraudulent practices. They have no customer support phone number and they claim Live Chat but I have never successfully used it.

Recently, I listed a ~$200 Best Buy gift card to be sold by Raise after it was 'approved' by their screening process. Two days later, it was sold and I was sent a congratulations email. Great!

Not so fast, a day after it sold they said there were no funds on the card and that they checked (after they approved it through the initial process).

I called Best Buy, and they informed me that the balance was cleared 10 minutes after it was sold on Raise and was used to purchase an Apple Watch in a state I don't live in. I presented this evidence to Raise in the 4th support ticket and this time they didn't even respond.

I filed a police report for the theft and will be pursuing all legal action possible. I do not recommend transacting with this company.

14 July 2023
Unprompted review
GCX logo

Reply from GCX

Providing a safe user space is our utmost priority and we apologize for the experience you have encountered. Our support team will review this issue and follow up with you regarding resolution.

Rated 1 out of 5 stars

Raise has been a horrible experience

Raise has been a horrible experience. I filed a complaint with the BBB after Raise suspended my account, coincidentally, right after the gift cards I had posted sold. I tried to withdraw the funds and my account was suspended without any explanation or communication. They don't have a real customer service phone number (it's an answering machine) and their live support is a bot. I have emailed them and posted on Facebook only to receive no response.

23 July 2023
Unprompted review
GCX logo

Reply from GCX

We apologize for the matter in which you've experienced. It seems as though the issue expressed has been resolved previously and your account is active. If you have any further questions, please do not hesitate to reach out to our Support Team.

Rated 5 out of 5 stars

My Great Experience

My experience with Raise has been great and I exciting because I saved money. I purchased great gifts from outstanding vendors. I have made several mistakes and your customer service has helped me correct. Although I believe a service program (update) can be made more efficient to make corrections immediately. Thank You

6 July 2023
Unprompted review
GCX logo

Reply from GCX

We are thrilled to hear that you are enjoying our services! We strive to implement new ideas and structures to uphold the priority of providing great customer experiences. Thank you for this feedback, we will consider this information entirely. If you would like to give additional feedback to our team, please contact Social@raise.com

Rated 5 out of 5 stars

Prompt delivery of gift card

Prompt delivery of gift card. I really like the copy function.

2 July 2023
Unprompted review
GCX logo

Reply from GCX

We are happy to hear that you are pleased with the services here at Raise! Please provide any additional feedback to Social@raise.com

Rated 5 out of 5 stars

The savings really stack up once you…

The savings really stack up once you get the hang of using gift cards

9 July 2023
Unprompted review
GCX logo

Reply from GCX

We are glad to hear that you have acquired great savings with our platform! Please contact social@raise.com if you would like to provide additional feedback.

Rated 5 out of 5 stars

Quick easy delivery of cards

17 July 2023
Unprompted review
GCX logo

Reply from GCX

Thank you for this positive feedback! We aim to provide an efficient user space for our buyers. If you have would like to advise of any further feedback, contact Social@raise.com

Rated 5 out of 5 stars

Making things more affordable

An easy way to help save for vacations! We use it to pay for cruises and airfare. I like the flexibility of cash back or discounted cards to help save money. It’s also great for saving money on big purchases!

18 July 2023
Unprompted review
GCX logo

Reply from GCX

We are thrilled that you have had a great experience with our platform and look forward to providing further services to you! Your feedback will be considered to ensure we are consistently supplying valuable saving options.

Rated 5 out of 5 stars

Love Raise!

I have been using Raise for the past several years and the experience has always been pretty seamless. I’ve had maybe one issue with a gift card and Raise took care of it right away. I often recommend this service people.

7 July 2023
Unprompted review
Rated 5 out of 5 stars

Raise is mostly a pretty good company

I really enjoy being able to shop at Raise. With a couple exceptions that happened a really long time ago, I've always had a good and trustworthy experience. About the most annoying thing is that every now and then, I'm forced to sign in to do a simple search (such as to find out whether any gift cards exist for a particular company). This is inconsistent, though, and I'm not sure why it happens. I shouldn't have to sign in (with verification, no less) just to do a search! Apart from that, Raise is pretty good. Oh - I should also say that the few times I've had to get in touch with their customer service, it was really hit and miss. So buy carefully, in order to avoid having to try to get in touch to resolve anything!

14 July 2023
Unprompted review
Rated 5 out of 5 stars

The Best for Savings

I have always received great customer service with Raise, as well as a total of $1K in savings over the years. Raise is my go to for nights out, back to school shopping, gifts for any occasion, and for days that I just want to treat myself!

14 July 2023
Unprompted review
Rated 5 out of 5 stars

Bang for your buck!

I buy raise gift cards whenever I can. It’s easy and convenient while saving money. If there’s not a gift card available, buying one and receiving raise cash is still money saving.

1 July 2023
Unprompted review
Rated 4 out of 5 stars

Lots of options, but not always the best prices

Lots of options, but other sites seldom have consistently better prices.

Web site is great - easy to navigate and purchase. I appreciate being able to see all the places the gift card can be used, aside from the specific store I'm buying for (e.g., Gap works at Banana Republic).

14 July 2023
Unprompted review
GCX logo

Reply from GCX

Thank you for taking the time to advise of your feedback! We will be happy to use this information to assess our Marketplace and providing better deals and discounts.

Rated 5 out of 5 stars

I've saved hundreds over the years

I love Raise and have been a customer for many years. Before I make any purchase from online retailers, I check and see if Raise has a deal and they usually do! I've saved hundreds of dollars at Gap, Old Navy and Lands End, but I've also saved on Fandango movie tickets and oodles of restaurants. Raise is also perfect for traveling and I try to stock up on restaurant gift cards in the area we're traveling to. I love that they not only have discounted gift cards but they also offer Raise cash incentives so you can get the exact amount you need. Raise is a money saving no-brainer for me!

14 July 2023
Unprompted review

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