Rail Monsters Reviews 142

Those we have been in touch with could not have been more helpful when booking tickets for Bullet Trains in Japan. We have generally made bookings over the phone rather than online in the past but Rai... See more

As a 1st timer using railmonsters.com booking Nozomi tickets in Japan. it's easy but somehow got into making double bookings that I wasn't aware of. Perhaps it may be caused by the fast systems absor... See more

Due to an unexpected change in my flight schedule, I had problems with my train ticket because the times wouldn't work out. So I wrote an email without much hope of being able to reschedule my ticket... See more

This has to be the best costumer service i have ever dealt with. Super quick in response and truly want to facilitate your problem. I thank them for being there for me through my trip alone to make su... See more

Worst ever experience. Made a mistake on booking and we couldn't alter, change or cancel. No full refund given. Will never use or recommend this company to anyone.. Even tourist companies in Japa... See more

The company is a scam. On its site it lies that it has millions of customers and that its customers save money by booking with them. They add massive fees on top of ticket price and lie about it to th... See more

We travelled from Tokyo to Hiroshima and the super team of rail monsters managed to book us a last train that even at the train station local staff didn’t manage to get. We charged our departure 3 t... See more

The customer service at Rail Monsters is fabulous! We made a mistake when booking our trains, contacted Rail Monsters and Vince Lane did a great job by supporting us with our request without hassle... See more

I booked train tickets from Seoul to Busan using Rail Monsters and was really happy with how simple it was. Got my e-tickets within minutes, and everything worked perfectly at the station. Also impre... See more

I been searching Google and saw this one seem not bad price and I did booked train but mistake date I have to cancel it and won’t refund money full price where I been pay! Recommend don’t use this web... See more

We used this service to buy Shinkansen tickets from Tokyo to Osaka online prior to travelling to Japan from Australia. They overcharged us more than 50% compared with the price we later found on the S... See more

I was originally booked on the 21:00 Economy Class flight, but due to the very close departure time there was a risk of missing my journey. The customer service team acted quickly and professionally,... See more

I accidentally made two duplicate reservations on the Bullet train in Japan. I wrote Rail Monsters and explained to them what happened and within an hour my two extra reservations were cancelled and... See more

Rail Moster is a great website for booking trains in Europe, it's easy, relaiable and their team are so profissional and cooperative. I had to change my train ticket due to last minute changes and the... See more

Best way to buy tickets especially in Japan. The customer service department is always ready to assist and help. Every time I wanted to ask or change something I was never let down. Thank you for maki... See more

Found Rail Monsters while searching for Shinkansen tickets in Japan. The site was easy to use, and the prices were fair. Tickets arrived in less than 10 minutes, and everything went smoothly. I also... See more

I had to cancel my train from Jeddah to Madinah last minute and was worried about the process. Their team responded quickly and explained everything clearly. The refund was processed without issues.... See more

The ordering process and tickets issued on a timely manner. The rides were smooth both coming and going. The taxi ride back to my hotel as also easy from Shin-Osaka Station. Great overall experience!

We couldn’t be happier with the service and support we received. After a sudden illness in our family left our travel plans in disarray, we were treated with kindness and understanding. I wouldn’t h... See more

As someone who neither receives emails on my phone, nor downloads Apps, I was concerned about booking bullet trains in Japan online. With the excellent help of several advisors at Customer Services b... See more

Excellent customer service. Mr. Vincent Lane was responsive to my emails and responds right away in a few minutes. He resolved my issue efficiently and I am very grateful for his assistance. Highly re... See more

Easy to use and get tickets, one thing I might suggest though is, explaining that you have to insert both tickets into the machine if you have a paper ticket for shinkansen. My friends and I were a li... See more

Tokyo station was a bit hectic while Kyoto was very easy. Our biggest issues is that we we not sure if we needed a paper ticket (or not). Once we realized we could just scan our QR code we were go... See more

Very fast response for changing our passengers’ gender which we put a wrong one mistakenly. Did not expect the response as this quick. Very helpful customer service.

Even one star is too much for them. The rail monster site from google is highly suspicious fraudulent

This is an excellent service. Also, the customer service is very good in addressing issues and complaints and they promptly responded to my email. Thank you and all your team members for the... See more

Truly grateful for Vince Lance. He helped me in time of despair and when I needed something to be changed immediately. He was quick to respond and I am deeply satisfied with my experience.

I had an excellent experience booking my train from Mecca to Medina with this company! The reservation process was smooth, fast, and very user-friendly. Their customer service was amazing — they modi... See more

Useful app, easy to navigate and great selection of choices. Very competitive price and reliable service which made me happy. I have already recommended this app to my family members and friends.

The guidance from the team was great to recommend me on which seats to choose and timing of our booking, taking into account that we have 4 luggages....really appreciate and would highly recommend to... See more

Very straight forward with booking. QR code worked on my phone even though they did warn it may not, and advised to print just to be safe They were even sweet enough to move my train time a few days... See more

Prompt response to emails with the information needed as i was having extreme difficulties in getting the info that i need. Thanks Joe!

Tickets were easy to purchase. Customer service was very helpful as I was going to miss my train trying to see Mount Fuji. They explained the policy and shared that I can catch a later train.

Buying tickets through Rail Monsters was a terrible first time experience that Im never doing again. I booked what I believed was a ticket for the journey I needed of the rail service. The inte... See more

I made a mistake when I booked my ticket and contacted the customer service. The reply was immediate and they helped me change my ticket. Great service !

I purchased ticket with wrong destination and sent email to exchange my ticket with different departure station . Within few minute si hot replied and re issue ticket and excahnge without any stress

On time departure and arrival. Very well organized operation. Help at station to guide you towards your train.

A great deal of options on train travel , easy to book a trip and fast response on delivering the tickets

I can only recommend ! The staff is so helpful! Joe was not only very nice but she was very quick and reserved the seats , that i didn't do when I bought the tickets. With two mails me problem was s... See more

Honestly, this app deserves an award. So easy to use and everything is in the right place. They even changed my ticket when I reserved the wrong time by mistake. Excellent app!!

I am very satisfied with prompt responses and very patience explanation of Mr.Joe Davis.

The way made booking and when I need changes the way the response absolutely superb

Rail monsters are great and the best ticketing, I booked my family for tickets few hours before their travel schedule and after the payment i have received an email says that the tickets will be iss... See more

Train was very comfortable, enough space for luggage , clean and punctual. Excellent service.

Getting tickets was straightforward. However, it would’ve been nice if the tickets explained you don’t have to check in at the station on Alfa Pendular trains.

Extremely stressful experience – high modification fees and difficult dispute process. I used Rail Monsters while travelling in Japan and unfortunately, had a very negative experience. Whe... See more

My needs were thoughtfully anticipated with genuine care. Christian Johnson balanced professionalism while providing clear regard for the company’s interests. The experience left me feeling not jus... See more

Way OVER PRICED!!!! Getting tickets was easy but the mark up was ridiculous. 2 x Ticket from Tokyo to Osaka on the Shinkansen cost $635 AUD. Ticket value $400 AUD. Feel ripped off paying an extra $235... See more

Booked with rail monsters thinking they were cheaper. The Jpy shown for our journey from Osaka to Tokyo on the bullet train was a good price. Then when I coverted to Au it then became dearer. I shoul... See more

Tickets om time at hotel and online informatienetwerk onbreservation. Trainsvhedule: unfortunately not so God: 30 minutes delay at Hiroshima for Hakata. Hope to Get my transfers on time.

Best customer support Very simple in use app 24/7 availability

I was charged €83.68 for a train ticket in Morocco that costs roughly half that price when booked directly through the Moroccan national railway (ONCF). There was no clear justification for thi... See more