Easy to make the bookings. However unable to see the rail car picture to select the seats. Also some occasion even though selected preferred as window seats no message as not available.
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Review summary
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My sister and I had several train trips to book in Europe and we found the website generally very helpful. We live in New Zealand so being able to book online ahead of our trip makes it all very conve... See more
Company replied
It was very easy to do the booking as I had done all the timetable checks beforehand and knew which trains I needed. It was great to be able to book all three passengers at once. The only problem I... See more
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Booking the tickets was easy. There was a small problem downloading one ticket but your help line people sorted that out for me within a couple of hours. A good experience overall.
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Company details
Written by the company
Rail Europe is a global travel tech company and the reference brand for European train booking. We have been the trusted partner of the travel industry and train operators for 90 years. International travellers who want to travel by train easily throughout Europe can book directly through our website and app. We sell around 2.5 million European train tickets every year. Our catalogue of products includes more than 100 brands such as SNCF, SBB, Eurostar, Thalys, Trenitalia, Italo, DB, Renfe, ÖBB, SNCB, NS, OUIGO Spain and National Rail, and rail passes including the Swiss Travel Pass and Eurail Passes.
Contact info
Paris, France
- raileurope.com
4.3
Excellent
103K reviews
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Reply from Rail Europe
Hello Tim,
Thank you for your feedback.
We're glad to hear you found our booking process easy, intuitive, and straightforward. We appreciate you choosing Rail Europe and hope you have a fantastic trip.
Thank you for travelling with us.
It was easy to use Rail Europe
It was easy to use Rail Europe, but there is a booking fee. Try the trenitalia website instead.
1 July 2026
Reply from Rail Europe
Hello Dorian,
Thank you for your feedback.
We're glad to hear you found Rail Europe easy to use. We also appreciate your comments about our booking fee.
Our booking fee helps support our platform, customer support, and ongoing improvements to the booking experience. It is a flat fee per booking, so whether you book one trip or several in the same transaction, you'll only be charged once. Simply add all the trips (using "Add Another Journey" option) you'd like before completing your purchase.
For more information on our booking fee, you can check our guide link below:
https://help.raileurope.com/article/41690-raileurope-booking-fee
Thank you again for sharing your experience, and we hope to help with your future rail journeys.
Peace of mind for international users of the train network
I booked our rail ticket from Australia, the site gave me plenty of options for time and price. Click and pay. Cant get any easier than that
2 July 2026
Reply from Rail Europe
Hello Garth,
Thank you for your feedback.
We're delighted to hear you found plenty of travel options and that booking your tickets from Australia was quick and easy. Making European rail travel simple for customers around the world is exactly what we aim for.
We hope you have an amazing trip across Europe!
Reply from Rail Europe
Hello Bernard,
Thank you for your feedback.
We're so pleased to hear you found the booking process easy. We appreciate you choosing Rail Europe and hope you have a wonderful journey.
Thank you for travelling with us.
All went well.
2 July 2026
Reply from Rail Europe
Hello Larry,
Thank you for your feedback.
We're delighted to hear everything went well with your booking. We appreciate you choosing Rail Europe and hope you have a fantastic journey.
Thank you for travelling with us.
simple and effective
4 July 2026
Reply from Rail Europe
Hello Paul,
Thank you for your feedback.
We're glad to hear you found the booking process simple and effective. We appreciate you choosing Rail Europe and hope you enjoy your journey across Europe.
Thank you for travelling with us.
Reply from Rail Europe
Hello Jeff,
Thank you for your feedback.
We're delighted to hear you found our website intuitive and easy to use. Making the booking process simple for our customers is always our goal.
We appreciate you choosing Rail Europe and wish you a fantastic trip!
Dont make me switch websites 20 times
3 July 2026
Reply from Rail Europe
Hello Tom,
Thank you for taking the time to share your feedback.
We're sorry to hear that your experience wasn't a smooth one. We'd really like to better understand what happened and what led to this impression.
If you're happy to share more details, please reach out to our Customer Support team. We'll be glad to look into it and use your feedback to help improve the experience for our customers.
To reach out, simply select the "Help" option at the top of our website homepage, then choose the "Rail Europe Support" tool at the bottom right to access our Chatbot. From there, you can either click on the "Contact Us" tab directly or if you're in the middle of a conversation, click the three dots on the top left corner and select "Contact us".
We appreciate you taking the time to let us know.
Very easy and smooth booking our train…
Very easy and smooth booking our train reservation.
3 July 2026
Reply from Rail Europe
Hello Claude,
Thank you for your feedback.
We're delighted to hear your train reservation was quick and easy to book. We appreciate you choosing Rail Europe and hope you have a fantastic journey.
Thank you for travelling with us.
Excellent performance.
Good web site, ease of making reservations and fast delivery of excellent confirmed tickets.
21 June 2026
Reply from Rail Europe
Hello Robert,
Thank you for your feedback.
We're delighted to hear you found our website easy to use and that your reservations and ticket delivery went smoothly. Your kind words mean a lot to our team.
We appreciate you choosing Rail Europe and wish you a wonderful trip across Europe.
Reply from Rail Europe
Hello Holly,
Thank you for your wonderful feedback.
We're so pleased to hear that you found the booking process easy and had a great experience with our service. Your kind words mean a lot to our team, and we truly appreciate you choosing Rail Europe for your journey.
We hope to help you plan many more trips across Europe in the future!
Easy to use.
Easy to use.. straight forward. Just couldn’t find any options on first class
3 July 2026
Reply from Rail Europe
Hello Scott,
Thank you for your feedback.
We're delighted to hear you found the booking process easy and straightforward. We appreciate you also letting us know about the difficulty finding First Class options.
Note that lowest class of service is selected by default when booking, you need to change to higher class of service manually from the list. If First Class is available for your chosen journey, you can select it during the booking process. We also have a dedicated guide that shows where to find and choose the available travel classes, which we hope you'll find helpful for future bookings. Link to our guide is below:
https://help.raileurope.com/article/41648-how-to-purchase-first-class-seats-on-trains
Thank you again for your feedback, and we hope to welcome you back for your next European adventure.
Was easy to use the website and order…
Was easy to use the website and order the rail pass. Some other sites did not offer English language option. I like that the site gave you assigned seats based on your preferences.
3 July 2026
Reply from Rail Europe
Hello Jay,
Thank you for your feedback.
We're delighted to hear you found our website easy to use and appreciated being able to book in English. It's also great to know you were happy with the seat assignment based on your preferences.
We hope you have a fantastic journey, and thank you for choosing Rail Europe.
everything was done smooth and…
everything was done smooth and flawless,so is all good as supouse to be.thank you.
1 July 2026
Reply from Rail Europe
Hello Janusz,
Thank you for your feedback.
We're delighted to hear everything went smoothly and that your booking experience was flawless. Your kind words mean a lot to our team.
We hope you have a fantastic journey, and thank you for choosing Rail Europe.
Easy and straightforward
19 June 2026
Reply from Rail Europe
Hello Kevin,
Thank you for your feedback.
We're glad to hear you found the booking process easy and straightforward. We appreciate you choosing Rail Europe and hope you have a wonderful trip.
Thank you for travelling with us.
Ticketing was so good
3 July 2026
Reply from Rail Europe
Hello Guychgeldi,
Thank you for your feedback.
We're delighted to hear you had a great ticket booking experience. We truly appreciate you choosing Rail Europe and hope to be part of your future European rail adventures as well.
Have a wonderful journey!
You sold tickets for trains and routes…
You sold tickets for trains and routes that did not exist when you sold them, did not exist on the dates of travel and will not be restored soon. What should have been a 3 hour ride with one change has become an all day affair on nearly a dozen trains trying to reach a destination I could have just flown to.
2 July 2026
Reply from Rail Europe
Hello Kevin,
Thank you for sharing your feedback. We're very sorry to hear how disruptive this experience has been.
As an authorized ticket distributor for European rail operators, our website is connected to their ticketing system - the train schedules, routes shown and the tickets generated after booking on our website, comes directly from the rail operators' systems. We don't create or manage the timetables, and if services are later changed, cancelled, or suspended by the rail operator, it can unfortunately have a significant impact on travel plans.
If you were unable to use the tickets booked through us, and had to purchased a new ticket at the train station - we'd encourage you to contact our customer support team with the new tickets proof, to check for possible compensation option. To reach out, simply select the "Help" option at the top of our website homepage, then choose the "Rail Europe Support" tool at the bottom right to access our Chatbot. From there, you can either click on the "Contact Us" tab directly or if you're in the middle of a conversation, click the three dots on the top left corner and select "Contact us".
We understand how disappointing this must have been and appreciate you taking the time to share your experience.
very easy to use and great prices
3 July 2026
Reply from Rail Europe
Hello Robert,
Thank you for your feedback.
We're so pleased to hear you found our website easy to use and were happy with the prices available for your trip. We appreciate you choosing Rail Europe and hope you have a fantastic journey across Europe.
Thank you for travelling with us.
A terrible ripoff
A terrible ripoff! You pay for the pass yet you must still pay for tickets, which cost the same if you buy them without a pass. I paid for 1st class yet the trains are all 2nd class open seating.. Lastly, trying to book a ticket through them is a nightmare. I quit trying and easily bought an online ticket elsewhere within a minute.
29 June 2026
Reply from Rail Europe
Hello Donald,
Thank you for taking the time to share your feedback. We're sorry to hear your experience wasn't what you expected.
As an authorized ticket distributor for European rail operators, our website displays the fares, seat reservations, and availability provided by the rail operators in real time.
For rail passes, seat reservations are required on certain trains and the reservation cost itself is set by the rail operator. When booking passholder seat reservations through our website, we only charge a small passholder reservation booking fee per reservation rather than our standard ticket booking fee. We also have a guide that explains our booking fees in more detail if you'd like to learn more, direct guide link is below:
https://help.raileurope.com/article/41690-raileurope-booking-fee
We also reviewed the booking you mentioned and found that the Barcelona - Narbonne and Narbonne - Arles journeys were selected and booked in Standard Class as per the booking records. On our website, the lowest available class is selected by default during the booking process, and if a higher class is available, it needs to be selected before completing the purchase. We have a guide that shows where to view and choose the available travel classes during booking. Guide link is below:
https://help.raileurope.com/article/41648-how-to-purchase-first-class-seats-on-trains
We appreciate your feedback, as it helps us better understand where we can improve the booking experience for our customers.
The app does not autocomplete login…
The app does not autocomplete login details, only the website does. Needs better integration with Apple Wallet .
3 July 2026
Reply from Rail Europe
Hello Leslie,
Thank you for taking the time to share your feedback.
We appreciate your comments about the app experience. Regarding the login details, the app doesn't currently support auto-completing login information as part of our security measures, but we appreciate you highlighting this and will make sure your feedback is shared with the relevant team.
For Apple Wallet, some rail operators don't currently support tickets booked through partner websites in Apple Wallet format. In those cases, you can simply present your e-ticket QR code from the PDF or directly from your Rail Europe account, and it will be fully valid for travel.
We appreciate your suggestions, as they help us identify opportunities to improve the experience for our customers.
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