Geepay is a very nice app that also works very well I have use it and experience how fast their transfers goes but you guys are still with my money so give it back
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
They have transaction limits and also have a average customer care response time
i couldnt connect the upwork account severally on an android device,the availability of the app is limited to certain devices,after so much hassle to get the customer service rep,i was told to try on... See more
All seems fine, until you contact customer service for any reason. Since November last year, they have been trying to track my $200. The most simple request will take endless hours and multiple... See more
Company replied
Company details
- Payment Service
- Alternative Financial Service
- Business to Business Service
- Financial Consultant
- Money Transfer Service
Written by the company
Get paid from anywhere in global currencies and do more with money—spend, earn on savings, and invest.
Contact info
United States
- support@raenest.com
- raenest.com
2.5
Poor
890 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 32% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
People also looked at
Everytime i withdraw (naira) it takes…
Everytime i withdraw (naira) it takes hours to get my money. right now i have some money that has been “processing” for 8+ hours. customer service doesn’t seem to care & aren’t truthful. would never recommend geepay. run while you still have legs.
19 July 2025
Unprompted review
Reply from Raenest
Hi There,
I sincerely apologize for the delay you've been facing with your Naira withdrawal.
Please know that this delay is not the norm. Withdrawals typically reach NA bank accounts within seconds. However, your transaction being marked “processing” for over 8 hours is clearly outside our standard.
We genuinely value your trust and are committed to resolving this promptly. If you could share your Raenest tag , it’ll help me speed things up even further.
Thank you.
I have never been this faustrated in my…
I have never been this faustrated in my life before, my client paid me $800 as part payment for an ongoing project, I received the payment two days after, thanks to geepay, but all of a sudden the next day , the same client sent me $1200 for same project, and geepay started playing games on my money trying to review uneccessary fund, they are scam
#scam #fakepeople
18 July 2025
Unprompted review
Reply from Raenest
Hi Adesola
Thank you for sharing your experience. We want to reassure you that Geegpay is not a scam, we are a fully compliant and regulated platform committed to ensuring safe and secure transactions for all our users.
The review you experienced is part of our standard compliance checks, which may be triggered by certain transaction patterns. These measures are in place to protect both senders and receivers.
To help us assist you better, kindly share your Raenest tag so we can look into your case promptly and provide the necessary support.
We appreciate your understanding and look forward to resolving this with you.
Geegpay Sent me gifts
Geegpay surprised me yesterday they sent me a lift I never expected. Thank so much guy I love the gifts. The content of the box was like 6 items and they were all lovely. I will keep on using your services.
5 July 2025
Unprompted review
Reply from Raenest
Hi Benedict
Wow! Your message absolutely made our day 💙
We’re so thrilled to hear that you loved the surprise gift from us. At Geegpay, we believe in celebrating our amazing community and sending a little joy your way is just one of the ways we show our appreciation.
We’re incredibly grateful for your continued support and kind words. Knowing that the gift brought you delight and that each item hit the mark means everything to us.
Thank you for being such a valued part of the Geegpay family. We can’t wait to keep serving you better, every step of the way.
If you value your time and money...avoid
All seems fine, until you contact customer service for any reason.
Since November last year, they have been trying to track my $200.
The most simple request will take endless hours and multiple emails back and forth. I've never seen anything like it, Simply unbelivable.
I can only guess the owner might be preparing to sell the company or something. There is zero quality check or control. Best avoided for now
4 July 2025
Unprompted review
Reply from Raenest
Hi Yvonne,
We're truly sorry to hear about the challenges you've faced.
Please accept our sincere apologies for the delay and inconvenience this has caused. Your feedback is not taken lightly, and we completely understand how important your time, money, and peace of mind are.
This certainly doesn’t reflect the standard of service we strive to uphold at Geegpay. We take full accountability for the extended back-and-forth, and we understand how disheartening it must have been. The situation you described is far from what we want any of our customers to go through.
We are currently reviewing the history of your request to ensure a swift resolution and to identify what went wrong. Our team will also reach out to you directly to provide a clear and timely update on your $200 refund.
Yvonne, thank you once again for your patience. We remain committed to improving your experience and restoring your trust in us.
GeegPay will accept your money but will never disburse it.
If there was anything less than one star, I would have given it.
If I had read online reviews before now, I would have avoided Geegpay.
My employer sent me $1500 through Geegpay. It's been over two days of going back and forth on this, and I have provided all verifying documents requested, yet for unknown reasons, they withheld my $1,500.
To worsen it all, they kept changing me between customer reps, making the experience more frustrating.
We, remote workers, trusted Geegpay to help us bridge the gap of international payment, but it seems Geegpay has now become the very thorn in our flesh, making remote work miserable.
Because tell me why one will stay up all night working only for their funds to be withheld for unknown reasons.
The customer support isn't helping; no number one can call to complain. They keep using jargon to confuse customers.
I need my money to be disbursed or refunded to my employer, or else I won't keep quiet until GeegPay is closed.
2 July 2025
Unprompted review
Reply from Raenest
Hi Judith,
Thank you for taking the time to share your experience with us.
We’re genuinely sorry to hear about the experience you had while trying to access your funds. We understand how vital timely payments are, especially for remote professionals like yourself, and it’s clear that the situation has caused you considerable distress.
Every transaction on our platform is subject to rigorous verification protocols to ensure compliance with regulatory standards. While these checks are necessary, we understand the importance of clear communication throughout the process, and we are sorry that your experience did not reflect this standard.
Please share your Raenest tag for further review and assistance.
We appreciate your patience and thank you for bringing this to our attention.
They will try to frustrate you and steal you.
This app will let you use their platform for sometime and they will try to steal you. I received a payment and they requested a payment receipt and other docs. I provided the docs and the payment receipt. They said they want another payment receipt. They said they want some information on the payment receipt which the bank used to send the funds did not include on it. Every bank and how their receipt is. That they don't understand. When I asked them to reverse the transaction, they reply like they did not read my request for reversal. I still didn't get my funds. Beware, you might be scammed.
3 June 2025
Unprompted review
Reply from Raenest
Hi There,
Thank you for sharing your experience, and we're truly sorry for the inconvenience you've faced.
We do not withhold funds or operate with any intention to mislead our users. Our request for additional documentation is strictly part of compliance and regulatory checks required to verify incoming payments and ensure the safety of all accounts.
Regarding your request for a reversal, we sincerely apologize if our response felt unclear. Our team is committed to assisting you and we encourage you to reach out to support@geegpay.com so we can provide specific updates and work toward a resolution as quickly as possible.
We value your trust and are here to help.
To be honest the customer service is…
To be honest the customer service is great they follow up till that issue is sorted and they respond quick I’m easily a sceptic but they’ve earned their trust from me. Keep up
6 June 2025
Unprompted review
Reply from Raenest
Thank you so much for your kind words and honesty! We're truly glad to hear that our team was able to earn your trust and support you every step of the way. We'll keep showing up with the same commitment, every time. 💙
From a Satisfied User
I have enjoyed Geegpay services 100 percent and over. Good rates, Awesome gifts and rewards, fast processing time, seamless payments. I wouldn't choose any other.
Thanks Geegpay for giving me one less thing to worry about.
17 June 2025
Reply from Raenest
Hi Cynthia,
Thank you for the amazing feedback! We're so glad to know you've been enjoying the Geegpay experience, from the rates to the rewards and everything in between. Helping you worry less is exactly what we're here for. We appreciate you! 💙
Reply from Raenest
Dear Precious,
Thank you for the kind words! We're glad to hear you've had a smooth experience with our service and support. Your satisfaction means everything to us! 💙
Reply from Raenest
Hi Boluwatife,
Thank you for your kind words! We're glad to hear your transactions were seamless. Providing a smooth experience is what we strive for. We look forward to serving you again.
Geepay is a joke
Geepay is a joke
They are scammers
Stay away from them
They stole my student funds of 900 usd
They keep sending emails apologizing instead of giving me my funds
27 February 2025
Unprompted review
Reply from Raenest
Hi Bair,
Thank you for sharing your concern. We completely understand how frustrating this experience must feel, especially with funds meant for something as important as your education.
Please be assured that your funds have not been stolen. The payment in question is currently undergoing mandatory compliance checks in line with regulatory requirements. As part of this process, we are also awaiting verification from your school to confirm the validity of the refund, as the proof provided so far has not been sufficient to clearly establish that.
We understand the urgency and are actively following up with the institution involved to speed up the resolution. Our team will continue to keep you updated via email.
We appreciate your patience and cooperation
Today make it 2 month that I have been…
Today make it 2 month that I have been waiting for Geegpay to refund my employer
20 March 2025
Unprompted review
Reply from Raenest
Dear Majeed,
Thank you for taking the time to share your experience. We sincerely apologize for the delay you’ve encountered and for any inconvenience this situation has caused you and your employer. This is not the kind of experience we aim to deliver at Geegpay by Raenest.
We understand how important timely refunds are, especially when it involves your livelihood and professional relationships. Please be assured that we take your concerns very seriously and are committed to resolving this matter as quickly as possible.
To enable us to provide swift and personalized assistance, kindly share your Raenest tag with us. This will allow our team to investigate the issue thoroughly and follow up with the appropriate resolution.
Geegpay.africa is top notch honestly…
Geegpay.africa is top notch honestly from customer support, transactions speed, currency rate , KYC requirements, ease of account opening, dollar cards efficiency . i would recommend Geegpay to freelancers,small business owners that offer services and need to receive payment in USD,Euros etc. honestly geegpay.africa is best alternative to WU, payoneer and the rest
17 May 2025
Unprompted review
Reply from Raenest
Hi Cyril,
Thank you so much for the amazing feedback! We're glad to hear you're enjoying our services, from fast transactions to great rates and reliable dollar cards.
Your recommendation means a lot, and we’re proud to support freelancers and small business owners like you. Thanks for choosing Geegpay! 💙
NO REFUND SINCE MARCH
On March 31st, I sent 525 to a Clear Junction LTD account. I was told by the receiver that Geegpay, reversed it and claimed it should get to my Starling account within 5 business days. It's really sad the fund still hasn't been received till now. I went to the bank; my account officer said there was no trace of any reversal from Geegpay. I have waited for more than 2 months; I can't wait any longer. My account wants to report this, but I want to try to get in touch with Geegpay before I have this report. I've been very sad and scared ever since I read numerous scam stories about Geegpay. I will never back down on this; I must get my money back. I want a prompt and positive response now.
31 March 2025
Unprompted review
Reply from Raenest
Hi There,
To clarify, refunds typically take between 5–15 business days to process after a transaction has been reversed. We take every precaution to ensure that these steps are carried out as quickly as possible.
Please share your Raenest tag and we will reach out to you for swift assistance.
We are here to help.
Geegpay kills freelancers dreams
I am a writer and a freelance tutor. i have been using geegpay for 3 years now. the 1 star is because their support replies to my mails at least. But for a month, i have not received my money i worked hard to get. This review might cost me my $2000 they have been holding for a month. They will reply saying they are highly regulated, but will never give you a solution to the money you deligently worked for despite giving them all the details they request. They are good at changing customer care representatives so you will be repeating your request everyday. Am still in pursuit of my money and will update soon.
27 March 2025
Unprompted review
Reply from Raenest
Hi There,
Thank you for your honest feedback and for being a loyal user for over three years — we truly appreciate your continued trust.
We deeply apologize for the experience you’ve described and understand how upsetting it must be to have funds held up, especially money you’ve worked hard to earn. Please be assured that we do not take this lightly. Our team is currently governed by strict regulatory requirements, but that should never compromise clear communication or timely resolutions.
We’re still committed to resolving this for you. Kindly reach out once more via support@geegpay.africa or tag this review with your Geegpay Tag, so we can urgently escalate and bring clarity to your refund status.
We sincerely apologize for the inconvenience and thank you for your patience so far.
For the past 10 days now
For the past 10 days now, Geegpay told me they are going to make a refund to my client, they have not. Holding someone else's fund for 5-15 days before refund is not normal! Things are getting out of hand with geegpay, they hold people's money now without refund. This is not nice at all!
15 April 2025
Unprompted review
Reply from Raenest
Hi Ajayi, we're truly sorry for the experience. We understand how sensitive refund timelines are, especially when it involves your client. Please know that the 10–15 business day timeframe communicated is to help manage expectations, as certain external factors such as payment processor delays or receiving bank response times can impact the speed of the refund.
This does not reflect a lack of urgency on our part. We’re actively monitoring this on your behalf and remain committed to ensuring your funds are returned as expected. Thank you for your patience and for bringing this to our attention.
Since March 21th till now GEEGPAY…
Since March 21th till now GEEGPAY haven't make the refund that they say it will only take 5 to 15 working days from March 21th till now is about 21, days I don't know what is going I have submitted the sender details till now the sender haven't gotten any refund...I guess this is a scam activities the $4000.00 is with them they don't want to refund it I have write to their support on email they keep telling me stories GEEGPAY is not safe.
GEEGPAY SHOULD MAKE THE REFUND THIS WEEK IF THEY ARE NOT SCAM.
21 March 2025
Unprompted review
Reply from Raenest
Dear Scott,
Thank you for bringing this to our attention, and we sincerely apologize for the experience you've had so far. At Geegpay by Raenest, we take our users' concerns very seriously and are committed to ensuring transparency, trust, and timely resolutions.
Please know that we do not in any way condone delays or ignore refund requests.
To enable us to look into this thoroughly and provide a proper update, kindly share your Raenest tag with us. This will help us locate the exact transaction in question and escalate it appropriately if needed.
GBP Account Rejected
Dear Geegpay Support Team,
I am writing to express my concern regarding the recent rejection of my application to open a GBP account. This outcome is quite unexpected, as I submitted the same set of documents that were successfully used to open my USD account. I kindly request a detailed explanation for this decision and would appreciate any guidance on how I might resolve the issue or reapply successfully.
Thank you for your attention to this matter.
10 April 2025
Unprompted review
Reply from Raenest
Hi There,
We apologize for the experience with your virtual account request.
Please share your Raenest tag and our team will reach out to you for swift assistance.
We are here to help.
I have enjoyed their platform so far.
I have enjoyed their platform so far.
Any issues I faced has always been resolved so far.
Well I am still looking forward to implementing USD to USD transfers.
Well-done 💪
5 April 2025
Unprompted review
Reply from Raenest
Hi There,
Thanks for the feedback. Your support keeps us going.
If you ever require support, please reach out to us via email at @support@geegpay.africa.
We are always here to help.
My go-to!
Very secure, trustworthy, reliable and easy to use platform. I can't stop recommending Geegpay to friends and family. You have my 5 ⭐!
5 April 2025
Unprompted review
Reply from Raenest
Hi There,
Thanks for the feedback. Your support keeps us going.
If you ever require support, please reach out to us via email at @support@geegpay.africa.
We are always here to help.
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