Raena Reviews 2

Like the previous reviewer, I had a free trial that I didn't want to continue. They don't send an email reminding you to unsubscribe, so I received an email saying that I couldn't pay if I didn't update my card details. I thought that meant they wouldn't be able to charge me. However, I received a charge without even an email to confirm it.

I sent an email to customer service, but they refused to take my request into account, sending me what were surely automated replies that answered what they wanted and barely even read my emails.

What's more, the application is limited and inevitably requires payment for additional features.

The product is solid, but the refund policy is terrible. I subscribed to a free trial to see if I would like it. I decided that I do not wish to continue to use the service, so I cancelled. Or so I believed. I'm uncertain if I made a mistake, but I ended up incurring charges for an entire year. I did not think of it much and asked for a refund. The reply I got is that I am not eligible as stated in their Terms of service. Sure, it is my fault for not checking properly that I cancelled. But isn't it a standard these days to have a guaranteed refund if asked within a week after payment? Let alone if I asked within 24 hours.