Rad Power Bikes Reviews 

I would put a zero if I could. Horrible customer service. Bike started moving on it's own with no throttle or pedal assist. wrote e-mails to service center for two weeks without a reply. then got on line. they only work 6 hours a day from 9 am PST to 3PM PST. They make you check every connection to see if damage, You tell them no damage and they never reply again. I swear they have only 2 service reps for the whole USA. They don't have the parts needed to repair it and I waisted two weeks to only go to one of their designated repair shops. Be careful.

Paid for brand new bike but received a defected bike! They sent me a battery which fixed the problem but I am still waiting for the items that were supposed to be delivered weeks ago! No one replies to emails or answer their advertised phone line!! THE CUSTOMER SERVICE SUCKS BIG TIME! THIS IS RE: Order 30-137103

Im 47 and I have never experienced worse customer service. A month after I got my bikes still no resolution. This company SUUUUCKS

The bike was great until it wasn’t. There is not such thing as service from Rad Power. I bought a Rad Rover 6 Plus last year, and have ridden it lightly. While putting it away one day I noticed it wouldn’t roll backward. Opened a ticket on 5/28. They waited 5 days before responding via e-mail, then closed the ticket as resolved a few days later (one way to close tickets fast and improve the service metrics). My bike started rolling backward when I tried to videotape the diagnostics they requested before closing the ticket, so I began riding again. It then stranded me miles from home. Wouldn’t roll backward, and I now noticed that even thought the battery was charged it wouldn’t power the motor. Did the diagnostics originally requested and opened a new ticket on 6/26. it is now 7/6 and no e-mail reply, evidently there will never be a human or a returned call, and my bike is useless to me. I’ve tried calling their local “service partner” Velofix, who report that there is nothing they can do for me because they will have to get the parts from Rad. A bike that used to work is of no use to me. I need service, and these guys are evidently not interested in anything beyond selling bikes. I still get email from them trying to sell me more bikes and accessories. I understand that businesses can get busy, but this thing has been broken for 5 or 6 weeks and there is zero indication that anyone at Rad cares, and their service partners evidently don’t either. I’ve spent hours trying to get help.

They don't have a phone number, only a chat the never seems to connect and agents that don't know what's going on, don't care and would just send me useless articles from the help center...
[ I copied the above from another buyer of RAD bikes, because she sums it up].
The battery refused to charge after only a few weeks of use.
There is NO REDRESS. All it would take is for them to send me a new battery, but I can see that isn't going to happen, since their "support" team has not even responded to my email of June 18- two weeks ago.
These people are pathetic.

I thought I was buying a beautiful powerful bike, I ended up with an over-priced pretty and useless peace of metal...

Terrible service, sent me a bike returned by someone else, not two weeks using it, the left brakes started being noisy making a ticking noise every time they were pressed.
There customer service is one of the worst I've dealt with in my entire life. They kept saying it's normal and that the noise would subside but it never did. They don't have a phone number, only a chat the never seems to connect and agents that don't know what's going on, don't care and would just send me useless articles from the help center...

Ordered two Radrover 6 Plus bikes. They came quickly and at a fair price. Assembly was fairly straight forward. Bikes are quality construction. Problem is customer service. It does not really exist. One bike came with wrong battery key. Took four business days to get a response from company and then they said keys were on back order (supply chain issues) with not idea when they would be available. Suggested I find my own solution. I found another supplier for the key with no supply chain issues. This was a clear warranty issue and they made no effort. If you buy from them be aware that you will have no support from this company.

Ordered a spare part for my bike on-line but got my confermation so I e-mailed them to see if the order was indeed placed. Took over 2 business days to received a reply. This Company has falled a great deal since I last did business with them over 2 years ago. If you have a majot problem with one of their bikes you'll probally be looking at a Long and Frustrating journey

On trying to phone Rad, they said phone lines are closed. How can I get help as I need a new throttle?

I have been a long time Rad Power Bikes fan. Unfortunately, with the recent changes and lay-offs their after-purchase service has gone downhill. It's impossible to get a hold of service help over the phone or through email and, unfortunately, service at the SLC shop isn't that great either. When I couldn't get help by phone or email, I finally resorted to contacting the SLC store since I live an hour away. Several days ago, I called them describing an issue I'm having with the battery terminal of our Radmission. Max, the person I spoke with was very kind and helpful. He checked if the item was in stock and said to bring it in any time and they could change it out immediately since it was a pretty quick fix. He even suggested I ask for him and he could help me.

This morning I took off a half day of work to drive up to their store in the pouring rain bringing the bike with me. The service employee I spoke with rolled his eyes when I mentioned what Max had told me and said that it would take at least three days to get it fixed. He said they had limited walk-in appointments. I was there right at 10am when they opened so I don't know how their walk-in appointments were already filled. I'm assuming they're just slammed right now and he didn't want to assist me when someone else had given me information he thought was wrong. He didn't offer any other options and I had to suggest myself that they just sell me the part so I could change it in order to avoid another trip to their store and another half day off work. When I mentioned the challenges I had getting this issue resolved and now the current miscommunication, his answer was pretty much ... "not my problem."

Since I live an hour drive away, I would have happily made an appointment. I also could have driven up in a car that would have taken half the gas to pick up the part if they hadn't already told me they would swap out the part for me. Because of this and other service and quality issues I am hearing about from other Rad Power Bikes owners, I cannot recommend anyone buy a Rad bike right now, especially the newer models. There are just too many problems with the quality of the bikes, recalls on parts, and issues with getting service. I was prepared to just consider some of these things as growing pains and holdovers from supply chain issues with Covid but the quality of the customer service, even in person, is very telling that Rad isn't the company it used to be.

Customer service is terrible!! Tried phoning and nobody answers the phones, tried several times and several days. Emailed them and still nobody responded after 5 days still waiting. Have an issue with one of the gears and unable to contact anyone at the company! Worst customer service experience for a purchase of a bike

We have had three significant problems with our Rad Rover step throughs. On each issue we have received excellent customer service. We took my wife's Rad Rover to the Salt Lake City store due to a battery charging issue. We met with Liam in the service area.
Liam explained what the problem was with the battery. He apologized for the problem and replaced the battery. He also answered several questions for us thoroughly and clearly. He advised us on how to best service our bikes on our own. Liam is an excellent ambassador for the Rad brand.
We truly appreciate the staff at the Rad Power Bike store in Salt Lake City.

Vancouver BC. Sold me a Rad 4 with accessories a year ago. Faulty tires went flat on the way home. I have waited a year for a tire replacement. Nothing, absolutely nothing. The help center is bogus with script and the email does not work. Every time I go in to see them I ger pushed off to a promised date. This ebike may be a good product but apparently, I will never know. I view it as a scam and there should be a Class Action Suit launched. Incredibly frustrated and mistreated consumer. Shame on them.
Roger Johnson Vancouver BC

Very poor customer service. Most likely due to massive layoffs. Never meet delivery dates and always very late on customer service response times. Shop elsewhere.

I ordered a Rad Cargo bike at the beginning of March. The delivery of it was expected to be at the end of March. At first, it was delayed to the middle of April, then to end of May.

Meanwhile I had to move to another place. I had emailed them about my move and asked to change my delivery adress. I asked them change the delivery, but they said they couldn't.

Now im not at my original

We bought two rad rovers thinking we were paying a little more for future access to repair and maintenance peace of mind . We almost immediately had battery issues. We were sent a video to fix with a fuse replacement which I would have expected them to say just bring it down and we will have a look. Anyway on the fence at that one. Now ordered a few parts like brake pads and the bolt that holds the front wheel. They sent the 4 brake pads in separate envelopes which was strange and a waste of packaging etc. And missing bolt . Now 2 months later after several emails and strange explanations, they can't tell me if or when we will get part. Only that they will switch carriers? Just horrible customer service. Never would I recommend anyone to purchase a rad bike.

WARNING. Do not purchase an e bike from this company. They have no phone, just a recording telling you to talk to an agent online on their web sight. That is a joke. Been trying to get through to someone to order parts for 2 weeks now.

I ordered a tire 20x4 ,the beginning April 2023. was sent a 26x4 tire. I was told to keep it and they would reorder correct tire. The beginning of May I got an email they do not have any in stock. It would have be good to know. Now it's the end of May and still no tire.

Purchased a Rad Rover 6 in December 22, then purchased the cargo trailer in March 23. Upon trying to install the trailer the end of the axle was damaged and could not properly secure the axle nut back to the axle all the way, which ended up lost. After waiting for a month for Rad to supply a replacement which was finally received, attempted to secure it and still would not fit. At this point was not sure if the nut was incorrect or the axle was to damaged.
After a month local bike shop determined they could not fix or repair either and Rad refused to provide replace parts as due to not having any which sounds like it’s not uncommon based on feedback we’ve seen on social media and local bike stores. We also come to find out from other experts that the bike is not really equipped to support the trailer although I verified with Rad prior to purchasing that the trailer was compatible with the bike.
Rad only stands behind their limited warranty even though the bike was only able to be utilized for 3 months at this point. After paying $1600 for a bike, $300 for the cargo trailer, and now another $300 for misc axle nuts that did not work, having the axle repaired and two axle nuts specially made (again since the replacement one Rad sent me was not correct) the tire is back together and NOW THE MOTOR IS BROKEN, again after only using for 3 months.
Bike gets power, connections where cleaned, control panel was cleaned, and still no power to the motor. I’m sure the Rad limited warranty does not cover the motor no longer working after three months of usage and less than 6 months from purchase. All local repair shops have told us Rad offers no support to diagnose and fix the motor so there is nothing they can do not to mention the comments on the poor experiences they have had with Rad equipment in the past.
Requesting a full refund from Rad for both the bike and trailer. Do not waste your money on their products.

I, and my wife own 2 Radbikes, My Radwagon4 had a tire recall issue that took about 7 months to resolve. They told me not to ride the bike that entire time, which covered their butts, I suppose. I rode the bike in the interim because 1) I can ride a bike with a flat tire and 2) I can fix a flat tire. Still, the online experience of signing up for the recall was a nightmare and their customer service representatives were arrogant and condescending. Ultimately, they fixed the problem and gave me a phone case for my 7 month wait.
The second bike was a Radcity 3 Stepthru. My wife didn't ride it much, less than 200 miles in the first15 months for a variety of reasons. After we relocated, she wanted to start riding it again. When turned on, the bike would operate for 10 to 60 seconds and then gradually die out. after it was off for a few minutes, it would do the same thing, over and over again. The live chat for RadPower is never available, so I sent them an Email. After seven days of no response except for an automated email referring me to inapplicable help articles, I reached out to them again. I then received a reply, sort of apologizing, but not really, and then chastising me for not waiting my turn (because they were short staffed and really, really, really busy.) They agreed with my suspicion that it was the control box. I ordered a control box, but it was not the problem. Alas, the control box is not returnable, so I am out $128 and still have a bike that won't work. I have reached out to them again and.... crickets.