Visited to buy a hedge trimmer. We received amazing service. We left empty handed because they wouldn't sell me a tool that did not fit my needs. Never was I hurried and there was no pressure to b... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Only went in to look at a Lawnmower. Just happened to be passing & found R & T to be very honest, open, friendly & knowledgeable. We were happy to place business & in fact made 3 further purchases as... See more
Not for the first time R&T customer service is at a very high standard. Attending the showroom to speak to Mark about a Stihl Kombi pole pruner. Expert and honest advice ( on all Stihl equipment ), w... See more
Only popped in on off chance to look at possible replacement of ageing lawnmower. Wanted to consider possible cordless battery option. Found Amy welcoming & informative. No high pressing sales, jus... See more
Company details
Written by the company
We have over 60 years of experience supplying quality garden machinery and forestry equipment to the trade, professionals, consumers and retail sectors. As well as being probably the largest suppliers of petrol and battery chainsaws in the UK (including Stihl, Husqvarna and Echo Chainsaws, Domestic Petrol Chainsaws and Professional Petrol Chainsaws), we also carry huge stocks of petrol and battery pedestrian mowers, ride-on mowers, strimmers, brushcutters, blowers, vacuums, hedge trimmers, chippers, shredders, lawn care systems, two wheeled tractors, rotavators, cultivators and much more… large workshop on site to service all types of garden machinery and repair. Large show room in Exeter and extensive website.
Contact info
Springwell Nurseries, EX2 9FB, Exeter, United Kingdom
- 01392 254270
- sales@radmoretucker.co.uk
- radmoretucker.co.uk
4.8
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Buying online from R and T.
After ordering , I received a reply next day stating 1 or 2 of my items are out of stock , a delay of 5 to 7 days is expected. 17 days later I received them . I did receive apologies , but this service is awful .
Would I buy online from R and T again, no !. I would go elsewhere.
10 June 2026
Do not overlook
Always very competitive with keen pricing, the best delivery service (DPD) and helpful, honest answers to questions if and when they arise.
Highly recommended.
9 June 2026
Never had an issue with radmore always…
Never had an issue with radmore always delivered at a good price.
2 March 2026
Great company
Great company , will always use them and recommend. Great customer service.efficient on sending products out.kept me updated while waiting for hedge trimmer to come in .
11 June 2026
Unprompted review
first class service
2 June 2026
Very quick delivery as always
Very quick delivery as always . Highly recommend Radmore and Tucker!!! Thankyou
9 June 2026
No refund or replacement
Bought a Husqvarna hedge trimmer and motor failed on first time use. Item returned to Radmore & Tucker and this is when the real problems began...after I was blatently lied to by staff I decided I wanted a refund as I was told you can't get replacement head unit anywhere but it was for sale and in stock on their own website!! Don't like being lied to. Had they just sorted the issue all would've be great. Constantly ignored when emailing, spoken to in an inappropriate manner on the phone when I have called. I now have no hedge trimmer and no refund so basically they have stolen £261 from myself. Will end up having to go down the legal route just to be re-imbursed. Avoid this retailer like the plague...worst customer service I have EVER experienced. EDIT 17/06/2026...just to clarify on the reply from Radmore & Tucker they did not refund me it was in fact PayPal who refunded after I opened a case against them so don't be fooled by their pathetic reply.
26 May 2026
Reply from Radmore & Tucker Limited
Hi Nick,
Thank you for taking the time to share your feedback. We are genuinely sorry to hear about your experience and understand your frustration, particularly as the hedge trimmer developed a fault on its first use.
We appreciate that the delays in resolving the issue and the communication you received fell short of the standard of service we aim to provide. We regret that this led to a loss of confidence in us and that you felt dissatisfied with the way your case was handled.
Following your request, we can confirm that a full refund has now been processed. Whilst we recognise that this does not change the inconvenience and disappointment caused, we hope it brings the matter to a satisfactory conclusion.
We take all customer feedback seriously and will be reviewing the points you have raised internally to help us improve our service going forward.
We apologise once again for your experience and wish you all the best.
Kind regards,
Amy
Radmore & Tucker
Same usual excellent service
Same usual excellent service - one minor query resolved instantly 10/10
9 June 2026
exelent price and service!
8 June 2026
Reliable and efficient
Reputation for reliable, efficient service was justified. Website clear and easy to use. Item delivered as stated. No problems.
8 June 2026
Order came next day and was well…
Order came next day and was well packaged. Excellent service.
8 June 2026
A reliable and trustworthy company
A reliable and trustworthy company, easy to deal with and very responsive. A minor gripe with my last order: product was shown as ‘in stock’ but it turned out not to be, which led to a ~2 week delay, hence only 4 stars this time.
8 June 2026
Disappointed and frustrated
I was impressed by the reviews on Trustpilot when researching where to buy a new sit-on mower. I visited the store and was given helpful, knowledgeable advice. I went away and found the model I wanted which was shown as out of stock but told it would be available within a couple of weeks. It’s now been a month since I made my order. I heard nothing from Radmores and have had to contact them, over the past few weeks. I’m so disappointed and thinking of cancelling the order and going elsewhere.
13 June 2026
Unprompted review
Reply from Radmore & Tucker Limited
Hi Sue,
Thank you for taking the time to leave your review. We are very sorry to hear about your experience and completely understand your disappointment and frustration.
We're pleased that our team was able to provide helpful advice when you visited us, but we sincerely apologise that the communication and delivery process that followed has not met the standards you rightly expected. We appreciate how frustrating it is to place an order for a significant purchase such as a ride-on mower and then have to chase for updates yourself.
Unfortunately, delays can sometimes occur when awaiting stock from manufacturers, but we recognise that this does not excuse the lack of proactive communication from our side. Keeping our customers informed is something we take seriously, and we're sorry that we let you down on this occasion.
We would very much like the opportunity to investigate your order and provide you with an update. Please contact our customer service team with your order details, and we will do everything we can to resolve the situation as quickly as possible.
Thank you again for your feedback. It helps us identify where we need to improve, and we hope we can restore your confidence in us.
Kind regards,
The Radmore & Tucker Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.