Radialcycles.co.uk Reviews 23

TrustScore 1.5 out of 5

1.6

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Rated 1 out of 5 stars

I bought dumbbells through this company. There is a problem with the charging port. They should still be under warranty. I have tried to contact the company to no avail. They ignore emails and don’t a... See more

Rated 5 out of 5 stars

Fantastic tape, really easy to wrap, looked a pro job when finished. Tape still looks great ~2 months later, despite a daily hammering on cyclocross bike. Really comfortable to ride, decent cushioni... See more

Rated 1 out of 5 stars

I purchased a new Shimano CN-6701 Ultegra 6701 10 Speed Bike Chain from Radial Cycles' website. What I received was an unboxed, unbagged chain in a scrap of cardboard and wrapped in bubble wrap. I hav... See more

Company replied

Rated 5 out of 5 stars

Excellent prices cheapest on the web for some conti tubs and tyres and also ordered some Radial own brand accessories which are excellent. A previous reviewer griped about getting a chain in a bag and... See more

Company details

  1. Bicycle Store
  2. Bike Accessories Store

Information provided by various external sources

Radial Cycles is a brand new bicycle company, based in the United Kingdom. The team behind Radial have spent many years in the cycling industry. Our experience and unbridled passion for all things pedal-powered has led us to launch this exciting new collection of bikes, parts and cycling accessories, which we believe offers superb quality and unrivaled value. We offer not only the highest quality bikes, but also a giant selection of the biggest brands in cycling.


Contact info

1.6

Bad

TrustScore 1.5 out of 5

23 reviews

5-star
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1-star

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Rated 1 out of 5 stars

Customer service are uncontactable

I bought dumbbells through this company. There is a problem with the charging port. They should still be under warranty. I have tried to contact the company to no avail. They ignore emails and don’t answer the phone. Avoid!

14 March 2023
Unprompted review
Rated 5 out of 5 stars

Excellent prices and very fast delivery.

Excellent prices cheapest on the web for some conti tubs and tyres and also ordered some Radial own brand accessories which are excellent. A previous reviewer griped about getting a chain in a bag and the Conti GP tyres were unboxed but perfect - I mean who needs the box?? The conti Tubs were in a hugely elaborate Conti-tyres display box - lovely and flash but completely OTT. Will definitely use Radial again as it's nice to have an alternative to Wiggle and ChainR and they are much cheaper than Evans.

1 July 2017
Unprompted review
Rated 5 out of 5 stars

Excellent price and service, very happy!

I found this company while looking for a tyre for my racing bike, and they offered what I wanted at an excellent price, with free delivery.
Communication was good and the tyre arrived on time with no problems, so I was very happy.
I'd definitely use them again.

16 May 2017
Unprompted review
Rated 1 out of 5 stars

Avoid at all costs

I purchased a new Shimano CN-6701 Ultegra 6701 10 Speed Bike Chain from Radial Cycles' website. What I received was an unboxed, unbagged chain in a scrap of cardboard and wrapped in bubble wrap. I have purchased countless chains in my time as a cyclist and none have ever been in this state. After returning the item as it is clearly unpackaged, therefore not new, I have been refused a return postage refund (illegally) and dismissed. A disgusting way in which to trade and treat a customer. As it states on their returns page "Please ensure that the items you are returning are unopened and in any original packaging. Unwanted goods need to be in pristine condition with any retail seals unbroken." I would hope to receive my "new" items in the same condition. Very poor effort Radial Cycles

3 November 2016
Unprompted review
Radialcycles.co.uk logo

Reply from Radialcycles.co.uk

Hi Adam,

I am sorry you feel you had a poor experience with us. However, the chain you received was brand new. You are correct that the chain did not come in the original package, as this is sold as an OE product like many other cycling retailers.

We allowed you to return the item and provided a full refund. However we did not refund you for the return postage as the item was not defective in anyway. This is clearly outlined in our returns procedure.

Again I am very sorry for your poor experience with us.

Rated 5 out of 5 stars

Perfect

Best price for Continental GP 4000SII tires I could find online plus the delivery was free!

26 April 2016
Unprompted review
Rated 5 out of 5 stars

Great Bar Tape

I looked around a number of cycling websites for tape after getting some numbness from 'another' bar tape. I opted for this after reading a few positive reviews and I couldn't be happier. Easy ordering, very quick delivery, easy to wrap and extremely comfortable. Annoyed that I didn't buy two lots and sort out the winter bike at the same time!

26 August 2015
Unprompted review
Rated 5 out of 5 stars

Perfect

Friendly online chat, good website, fast delivery, cheap price, excellent bar tape. What internet shopping should be.

4 July 2015
Unprompted review
Rated 5 out of 5 stars

Great product

Superb handlebar tape - cushioned and with a great grip. Texture matches the tyres and makes the bike look great. And really good value too...

6 June 2015
Unprompted review
Rated 5 out of 5 stars

Excellent service and product

I ordered one day and the bar tape arrived the next. Only a £20 order and free P&P so you cannot get better than that. The product itself is excellent. It's around a third of the price of a comparable product (Lizard Skins) and is as equally good quality

27 May 2015
Unprompted review
Rated 5 out of 5 stars

Grippy bartape

Excellent bartape. I've had it on my bike for the past month or so and it has held up really well for these early days. Very easy to apply but just make sure you leave plenty of excess to tuck into the bar ends as its springy/elastic nature makes it a little difficult to do unless you leave plenty of excess.
Best bartape i've used (and I've used a lot).

27 May 2015
Unprompted review
Rated 5 out of 5 stars

Great Service

Ordered the item Sunday evening arrived Tuesday morning that very quick for free delivery. Product was of excellent quality will order another one soon

26 May 2015
Unprompted review

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