Rackspace Technology Reviews 

I would not recommend them to anyone. After agreeing with them to end our contract they still keep sending us invoices. It seems as though no one in this company knows what the others are doing.

Used to be excellent 5-20 years ago. The benchmark for service and product excellence. Sadly now an utterly confusing mish mash of services with multiple portals with slightly different but overlapping functionality making everyday tasks time consuming and complex.

Support don't seem to read the question however precisely it is worded and indeed seem to struggle to rationalise the systems themselves. Value is also poor compared to peers.

After 20+ years with rackspace I wish we'de moved 5 years ago but we are now moving everything away.

It's a pain to move multiple sites and services but staying with such an abysmal setup is 10X worse.

Lengthy down times where it is impossible to access email. On top of that, there is no option to purchase additional storage space, so you have to constantly purge emails.

Absolutely abysmal customer support since moved to India. With them for 15 years and have watched them move from excellent to average to miserable after being acquired by a PE firm. After we experienced an attempted cyber attack, their support was terrible, slow and incorrect. Completely incompetant. We have migrated to Hyve!

I would give ZERO if I could. STAY AWAY

Their web mail interface is awful. Search absolutely does not work. They apparently offline the search index, so when you do a search they tell you they need to restore the index, it happens automatically and try again later. What they don’t tell you is that you need to wait about 4 hours for search to start functioning somewhat.

NEVER use Rackspace. It barely works. Their customer service is the absolute worst. Giving this antiquated, POS company $1.00 is $1.00 too much.

Using Rackspace via SMTP for my website.

- The IP where I am within Rackspace has been banned by Microsoft, leading to undelivered emails.

- The security alerts (eg hacking trials / admin login / ...) sent from my website to myself only are undelivered since considered as Phishing attempts. How could I be willing to phish myself?

- This evaluation makes that indeed most of my emails are not delivired. Even from myself to another myself (alias).

Conclusion: they are too poorly skilled in algorithms, unable to filter and deliver fair emails, and unable to stop real spammers.

Rackspace used to be the gold standard for customer support. They are not the same company they once were. They do a great job of acting as if they know what they are doing. however, they do not. As all of the other reviewers here have stated, avoid Rackspace for any web/email services and look elsewhere.

10 years ago Rackspace was expensive but had the best support and best quality experience. You paid a premium for a premium service. They were bought out by private equity, outsourced ALL support to India and fired all account managers. Now you pay a premium price to get atrocious support from unskilled foreigners who don't speak English. Everyone I have spoken with at Rackspace over the last few years is wildly incompetent and Rackspace is not a serious place to host your businesses services. Run far away from this company and go to Google, AWS, or Azure.

Our company has been at Rackspace for close to 20 years. Their customer service has gone so downhill, I renewed a year contract last year and half way through it they say my hardware is EOL. Did they not know this when we signed??? Ok what do we need to do, took over 4 months to get a quote, rates were doubled. Another part of their team was like you can go Rackspace and AWS, ok great lets do that. They wont let me out of the original contract with the ended hardware even though we were going to keep their services?!?! Now were paying for a server at Rackspace for 3 more months with nothing on it.

PLEASE PLEASE PLEASE AVOID AND I MEAN AVOID THIS COMPANY WITH THE PLAGUE.

I had 3 email address for a business that run with Rack Space from 2019 till 2022.
I closed the business and started a new business, Rack Space were informed to close the first business email account and email address.

I thought this was done and that i only had 1 email address for my new business. I paid by debit card up until the start of Feb 2024 where i noticed that my invoices had gone from $10.00 to $38.00 a month.

My tech skills are not great and when i made contact to tech support, I was told that the first business email address were live and not cancelled like they said had been done in 2022.

I then disputed this and Rack Space now refuse to refund the money ive paid for a service ive not had, they now are holding me to ransom and cutting my email accounts off so i cant use my email address for my business or to receive access codes from the mental health team as i suffer with PTSD and Bi Polar.

For 5 months they have broken me and taken the will to fight them and yet again as of 24/7/2024 im cut off and spending a further 4 hours on the phone banging my head against the wall and becoming so angry,

4 days and still no reply to my support ticket, total silence, Rackspace really have fallen... very sad. Please drop the "fanatical" part as it's just not true sadly.

Find another supplier.

i have received more than 105 spam mails in the last 4 days, some with phishing links or other criminal content. rackspace is the host of the reported domain and does not respond to any of my reports. on the contrary. all reports are blocked. even phone calls are immediately terminated when you report these criminal activities!

nice...😉 nice...😉 nice...😉 nice...😉

They lie about their chat support being 24/7/365. It is false, there are many times their support is unavailable you get the "Virtual agent with the message no online agents are available".
The agents have no idea what they are talking about. Their knowledge is very little knowledge about the product and gives conflicting information. They rarely respond to the tickets. You have to follow up again and again to get a response. Also, they say you can send up 10000 emails per day but that's not true. They will mark your email as spam if you attempted to send more than 50 emails a day.

I should have read these reviews before I bothered to contact this ridiculous company. I had a problem setting up my email account and was told to message them, I did this and didn't hear back. After two weeks I called them and was advised to email again because they couldn't help me until my original message had been responded to!!!!! Thank God I didn't actually set up an account before I realised what a joke they are!!!

We've been using Rackspace for 15 years. However, their support over the last few years has been completely terrible. The agents just respond with some non-sense just so they can get good stats on their response times, but don't actually provide any useful service.

Cancelled my service in January. Rackspace kept billing me. Called and was told to cancel again, which I did. Rackspace kept billing me. Finally cancelled by credit card to make the billing stop. Rackspace sent their continued billings to a collection service. Called Rackspace Customer Service which is in India. Can't understand the representative there, who was to email me that I owed nothing. No email received so I just finally paid the collection firm more that $200 to avoid impact on my credit (May). Rackspace is the worst. No functional Customer Service. Can't reach a person to talk to. Stay away from Rackspace! You'll never get out!

I used their service for years. Probably paid them over 500k over 18 years and while expensive, the service was fine. Then I tried to stop the service. They ignored my cancelation requests and continued to bill me. Then they had the audacity to put me in collections. Avoid these guys. They're fine until they screw you

We signed up in the hope of using access to cloud data storage, however, this past year has produced so many issues I've spent more time trying to manage their customer services than I have our data. They are slow to respond and do not adhere to their stated processes or our agreements. They're inconsistent, unreliable and from my experience, untrustworthy. We've even had our payments to them credited to another of their clients. Possibly one of the worst service and customer service experiences I have ever had.