Rab Reviews 

I have emailed rab repair SEVERAL times asking for a quote to repair a couple of their items as they don’t seem to have a category for this on their website.
I just want to organise a repair which I’m happy to pay but feel this straight forward request is impossible!! They insist I provide proof of purchase but they aren’t in warranty and haven’t got any.
I just want to sort out a repair!! Any ideas ?

This review is about Rab Wash – Rab's cleaning service.

I do NOT recommend using Rab Wash AT ALL: it took them 6+ weeks to send my down jacket back whereas it takes my local dry cleaner's (Johnson's) 1 day to do exactly the same service and for the same cost. That is FOURTY-TWO times SLOWER.

I regret sending it to them and never will again.

Their customer service is also poor: they can't respond to emails at all and knowing what's going on is very difficult unless you phone. Why so many people send their clothing back to them to wash I do not understand.

Big shout out to Debbie for an EXCELLENT repair to my Rab Cirrus jacket. I highly recommend this repair service as offers a slick service end to end carried out by professionals.

Jacket repair, snagged my nearly new down jacket so sent it off for repairs, £22 later it came back as good as new. Brilliant service.

Sleeping bag is nice n warm BUT THE MOST FUNCTIONAL BIT ON THE BAG DONT WORK 🥹THE ZIP get’s caught every single time you end up with feathers everywhere where the zip rips the material then no feathers in actual bag

Love the products, and Kyle in the customer service department was super friendly and helpful!

After ripping my jacket on barbed wire, I received my repaired Rab jacket today. It looks as good as new. Extremely happy with the service and quality of the repair.
First class!

i have worn RAB for a good many years. will not buy anything else for hiking the fells

Purchased a brand new Alpine Microlight down jacket at Christmas and over the last few months the stichting is slowly coming apart and feathers on all clothing, retailer said its been 1 month+ so they cant take it back and to contacy Rab as its a manufacturing defect.

Contacted Rab customer support sent pictures and advised such leakage is normal initially, despite having told them iv worn it for a few months and having owned 4 Rab down jackets i know this level of feathers coming out after 3 months is not normal!!

Wouldnt recommend any more Rab jackets. For £100+ there are many better quality jacksys

Sent a jacket to Rab for a repair. It was returned with a poor finish (undone seams, uncut fabric strands).

After complaining and providing photos to them they offered to take it back and fix it. I didn't want to be out of a jacket for weeks again so I requested a refund for the repair which they agreed to.

Weeks later I noticed I haven't received the refund so I enquired this.

They responded to say their system doesn't allow them to refund given the time between the repair and complaint and I should send the jacket back.

Yes in this day and age they're trying their luck with "the computer says no". A refund can always be processed. It might take a bit more effort sure.

They then went onto do a U-turn and say they can't determine the issues fully from the photos.

To summarise:
- Rab didn't repair the clothing adequately
- Received photo evidence and confirmed there's an issue with their work
- Agreed to refund the cost for repair and confirm the monies will be with me in a few days
- Weeks later after chasing them they rescind their offer to refund and want the jacket back

I spent around £350 on a Valiance jacket from Rab. It was quite a good warm jacket but within two years it had lost all warmth in the shoulders. It also had a slight rip around 1/2" long in the back. I had taped the rip up so I knew there had been no escape of down.

I sent it back to them expecting them to clean, fluff, and "service" it as advertised.

Unfortunately, they sent me an email telling me it was "irrepairable" due to internal damage! They said" several of the baffles on the rear of the item are no longer bonded". I was astonished and asked if this was normal in a jacket that had seen only a couple of seasons use. They tried to explain this by claiming it must have had heat damage, stating: " it may be that it has been exposed to heat at some point here which has deboned the glue. This can occur on this construction if the jacket is exposed to prolonged excessive heat, for example, being tumble dried on too higher heat. " There is no way this could have been the case. I took really good care of that jacket and the only thing I did wrong was to catch it on a rosebush hence the small rip.

They gave me a "goodwill" 25% discount voucher for my next purchase from their website. As this was only from their site and their jackets can be discounted in other stores it's not really anything at all. There won't be another Rab purchase by me.

I was really disappointed in this brand as it was extremely poor value for money so I would recommend you avoid.

I am so very disgusted with this company. I sent a repair off in January and was contacted a few days ago (March!) asking if I was happy with the colour of the material - it was a totally different colour. Apparently they don’t keep older colours - I bought my gilet two years ago. I don’t class that as old. I have quite a few Rab items but I will never buy them again due to the lack of support. They didn’t care that I’d bought their product for £80 and couldn’t get it repaired. I will be taking this further. Shame on you Rab

Order arrived quickly and I love it. I had one small issue and messaged the customer service team. Instant reply and all sorted superbly. Fabulous customer care. This was my first Rab purchase but will not be my last.

I have quite a few bits of Rab clothing and just bought a second Superflux hoodie (grid fleece technical top) - old one had a hole in it which is to be expected after several years.

The new one same name and part number has been changed to a brushed fleece. I asked Rab who said they constantly “improve” products. This is a major change from a technical top
which regulates warmth to a cheaper warmer top.

Rab is putting prices up and quality and features down whilst calling it the same thing.

I will be buying other brands from now on.

Rab Valiance jacket was damaged during the wash and promptly replaced by Rab. Outstanding service.

Just OK…
Messaged RAB about non delivery.A guy called I am not allowed to say his name)... replied ..."ye, technical issue". There is never ever ever a technical issue taking the money. So thats ok then. When will so called customer service departments (which seems to be only one person) begin to learn that we are their bread and butter. Is this company going the same way as Rohan??

Incidentally it is prohibited to name members of staff. Amazingly if you check the positive reviews, lo and behold they are littered with the christian names of those who are in favour. It is beginning to appear that Rab are vetting unhelpful complaints and concocting reasons to stop them being published.

I think Rab are on a slippery slope here.

Great, accurate and timely responds by Kyle at Rab Customer Service via email. Thank you for replying to all of my technical and not only guestion about a Rab product that I bought recently.

Had a rip in my 2 year old Rab Axion jacket. Paid for a repair amazing value at £15 and also paid for a wash at £25. Thank you Tina for an amazing repair. Looks like a new jacket. Amazing service. Was back in 3 weeks. Would highly recommend

I ripped my 4 year old Rab axion jacket and sent it for repair and clean . Holly did a great job , it has come back like new , you cannot notice where the rip was.
I would definitely recommend this service

An accidental tear in my Rab down jacket needed repair. I contacted the service centre and within a fortnight I had my jacket back, expertly patched, at a cost of £23 (including postage and return). Good value, good service and environmentally beneficial.
The jacket will be good for many more years!