Rab Reviews 

Just had my Rab down jacket cleaned by Rab. It was very easy to deal with. Order and pay online, they send you the labels. I posted this on Saturday 9th May. The turnaround time was 14 days. I then received an email from DPD on Thursday 14th May informing me my jacket was being delivered that day. It's a fantastic service, the jacket came back looking like new. I was very impressed that I received my jacket within 5 days. I would highly recommend these and would use them again.

I have recently bought a RAB Microlight alpine down jacket and the matching gilet to replace my old Rab jacket and gilet. The quality seems to have gone down the pan! The down is coming out through the seams all over the place on both items, I’ve even had to get the gilet repaired at my local seamstress.
Yes they are still as warm as my previous ones, but these new ones just seem far less quality, and REALLY delicate considering what they are meant to be used for.
Not impressed and won’t be buying RAB again.

5 * without hesitation.
I sent my jacket in for a repair and wash. The 2 inch tear on the arm has vanished, there is no sign of it ever being there. Well worth the price to get fixed, i would use again if needed and recommend the service.
A big Thank you to Rachel for doing a cracking job.

After purchasing my first item from Rab, it has become my go-to place for any jacket, coat, hoody, etc. The quality is fabulous and the fit is perfect for me. I'm slim (5'9"/120lbs.) and can order a small size and know that the sleeves will fit my long arms! The workmanship is stellar and the company stands behind their products.

Purchased a RAB Downpour eco a few years back from sports pursuit.

The waterproof membrane has completely worn away in areas after only minimal use. I have treated it well so I was very let down by this product.

I have misplaced the receipt as I have moved house since then and changed banks so can't find my proof of purcahse so RAB did not want to help me. Pretty poor from a company that I had respect for. It's still your product that has completely failed regardless of receipt.

Will get my gear elsewhere.

I used to purchase rab and another well known companies products.The quality has always been good but the past items I have bought the logos have come off within months without any washing. I can’t complain as rab gave me replacements but I don’t think they can keep claiming how durable the products they sell are when something as basic as a logo seems too complex for them. Was better when the logos where stitched on.

The products where the xenair alpine jacket and nebula I think it was

Everything went well. Perfect Shop and great products.

Have had 2 down jackets washed and 1 repaired this year. The service from enquiry to return has been impeccable and the result amazing! Would have been helpful to have an update regarding timing of return, but delivered by DPD within 24 hours. Would recommend and certainly will be using again.

I used the down wash servise to wash to 2 non Rab down jackets and it was excellent. Questions answered fully before using the service and the jackets were cleaned and returned the day after Rab received them. Mustiness has gone and they loft better too. Couldn't ask for more.

Rab is my current go to company for technical mountaineering clothing. They're sizing a spot on. Their products are durable, well designed and very reasonably priced.

Overall great company for outdoor equipment at fairly reasonable prices

Rab used to be a small company offering quality products and service. This is now history. Rab has developed to a large scale industry focusing on revenue and no longer cares about their customers when their products fail. I bought an expensive Valiance Down jacket. The zipper failed after short use. Something that other customers are also experiencing and also not getting help from Rab. Rab uses all excuses to disregard their customers and are not willing to repair or replace. In my case they are playing the geo-discrimination card. Stating that I live in a European country that they do not want to ship repairs to. Even though that they are happy to sell their products to!

I bought a Namche Paclite jacket (a lightweight Gore-Tex jacket) about two years ago. Unfortunately, the pocket ripped under normal use — my hand was simply in the pocket, nothing unusual.

Customer service did reply quickly, which is why I’m giving two stars instead of one. However, they immediately assumed that I must have ripped the pocket myself.
For a jacket at this price point, I expected much better durability and a more open approach to possible quality issues.

Based on my experience, I would be cautious about buying from this brand, as the quality does not seem to match the price.

I sent a jacket to be washed in November and it’s now March. I’ve called at least four times about this order and each time I’ve been told to leave it with them while they sort it out, yet I still haven’t received a replacement jacket. This experience has been extremely frustrating and unfortunately will be the last time I purchase anything from Rab.

Attempting to have the poor quality zip repaired for my Kinetic Alpine Waterproof but a month after paying £16, I have yet to receive the care card or any sort of reply to email queries. However, they have asked me to review their service when they must know that they haven't provided a service. So here's your review, Rab: P!ss poor.

I sent my 8 year old jacket (which I’ve worn A LOT) for repair, thinking I’d have to replace a whole panel - the stitching had come undone and the lining was no longer in line with the baffles. Three weeks later my repaired jacket was returned looking good as new - as well as re stitching it and repairing the lining they’d even replaced the worn off Rab motif on the front! AND they refunded my payment as they hadn’t had to replace the whole panel. Absolutely brilliant, efficient service.

recently purchased a women’s alpine jacket from your Watford branch. After wearing it only twice, feathers have already started coming out of the jacket, which is very disappointing for what I expected to be a quality product.

I returned to the Watford store to raise this issue but unfortunately had a very poor customer service experience. The response I received from Dominic was dismissive and unhelpful, which made the situation even more frustrating.

I would appreciate it if you could look into this matter and advise on a replacement or refund, as well as review the customer service experience at the Watford branch.
The customer service agreed to deal with the product in 4-6 weeks … and we will not be aboard when the procided is delivered

Thank you for your response , I appreciate your offer to look into this … just concerned regarding the timing of your service. We depart on 24 March :)

I paid Rab on 10 January to wash and service two jackets. The stated turnaround was 3–4 weeks, but the process went far beyond that. Eventually, I was told both jackets had effectively been lost while in their care.

Rab arranged replacement jackets as compensation. However, one of the replacements was not available in the original colour, so I agreed in writing to accept an Infinity Windstopper Down Jacket in black, size XL as a fair resolution. Rab confirmed this had been ordered.

When the parcel arrived, it was the wrong jacket entirely — a Microlight Windstopper, which is a lower-value product than what was agreed.

I returned it immediately using the label they provided, but this was only Royal Mail Tracked 48, adding further delay.

As of 25 February, I still do not have my replacement jacket. I have no clear delivery date and no confidence that the correct item will be sent this time. I have now been without my jackets for weeks despite paying for a service.

Summary:
• Paid for wash and repair service
• Both jackets lost while in Rab’s care
• Replacement agreed in writing
• Wrong replacement sent
• Further delays caused by their own error
• Still no replacement as of 25 February

Very disappointing experience and poor handling for a premium outdoor brand.

We have bought many Rab products down the years and have been generally satisfied. However, in recent years we have switched to competing brands for a number of products because of concerns about the quality of the zips. I am also sensing that products don't seem to last as long as they used to.
I bought two Nebula Pro insulated jackets just over three years ago (different colours, but like the styling) and use them occasionally: the main zip failed just outside the 2 year warranty period. While Rab were kind enough to repair the zip free of charge then, the new zip is starting to fail again 11 months later.
My partner has had the zip replaced on her Valiance down jacket twice over the same period.
This is a definite pattern.
Rab pointedly stated "zips are classed as mechanical so are subject to wear and tear" but that is the whole point of our concern: source better quality zips. We really don't expect zips to fail after 2 years' (and then 1 year') occasional use.
We continue to buy Rab products but for a trip to the Arctic this summer, new kit has been bought from Arc'teryx, Patagonia, 66 North and Mammut. We would have undoubtedly gone straight to Rab before, but now are casting the net wider. That is simply because we've been let down by basic quality.

Re Service Order (1002115675).
I have 4 Rabs now and have sent for cleaning in the past.
I was sending one of my older ones for cleaning so my daughter could have it and the cuffs were a bit mucky. Also the Rab sticker had recently come off after only about 3 years.
So when I sent it off I ask they pay close attention to the cuffs and would it be possible to put the Rab sticker back on.
They acknowledged receipt and said it was taking about 4 weeks.
However it came back after about a week, the cuffs look brand new and they did put the Rab sticker back on,so my daughter is made up!!
Excellent customer service yet again, I aim to be a loyal Rab customer in the future whilst this service is good.
They made be expensive but you get what you paid for! Thanks Rab!