The order n delivery process is flawless … checked the phone exteriors, like new , checked the battery capacity- 100%. Came with latest iOS 16, no trouble to transfer old phone over , no issue at al... See more
Company replied
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See what reviewers are saying
Careful don't buy in this shop! Apparently, my order was sent but after 10 days I hadn't received it. I contacted them several times but never received a reply. I had to open a dispute with Revolut in... See more
These people are beyond brilliant. Giving superb service. I ordered my phone on Friday expecting it Tuesday (at best). It arrived on Sunday!! Quicker than quick. And with such friendly and efficient... See more
Company replied
A problem developed with my lovely s8 phone. Arranged to buy newer model from them, so could transfer more easily to new one. That done, sent old one back. Quickly examined and determined not repair... See more
Company replied
Company details
Written by the company
We are mobile repair experts located in London. We have been successfully operating in the mobile market for over a decade. We are proud to have the satisfaction, trust, and loyalty of all of our customers over the years. Our team uses only OEM and high-quality parts in our repairs. Our customers can also order a repair online and mail-in mobile phones without coming personally to our location! One of the latest additions to our business is the refurbished phone line that offers grade A+ pristine mobile phones with a warranty and monthly payments option. All of our refurbished phones are unlocked for your freedom in switching carriers. We offer high-end OEM refurbished mobile spare parts for all the famous brands with a lifetime warranty!
Contact info
Unit 4, Woodward Buildings, 1 Victoria Rd, North Acton, W3 6FA, LONDON, United Kingdom
- +44 (0) 208 992 5735
- info@qwikfone.com
- qwikfone.com
3.9
Great
1K reviews
Replied to 36% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great after sales service
I had an issue with a phone that was sent out to me but Qwickfones sorted this out and had a replacement out to me within hours. Superb service. It’s the true sign of a good company when they put something right after somethings gone wrong. Thank you. Brilliant service
3 January 2023
Unprompted review
Reply from QwikFone
Dear Paul,
Thank you for taking the time to leave us a review.
We apologise for the initial inconvenience caused and we are glad to hear we have managed to solve your issue. Thank you for supporting our mission to keep our planet away from e-Waste and keep recycling phones until they reach their end of life and are unusable.
Please do not hesitate to contact us if we can be of any assistance in the future.
Kindest regards,
Team QwikFone
Trustworthy and reasonably priced repairs
Took my MacBook Air in with some damage to the battery, even before they opened and had great customer service. Was fixed by the afternoon the same day for a very reasonable price by Ivo, who was very genuine and explained exactly what the issue was. Would 100% recommend
3 January 2023
Unprompted review
Reply from QwikFone
Dear Sriram,
Thank you for taking the time to leave us a review.
We are delighted to hear your experience with us was a positive one. It was a pleasure assisting you!
Please do not hesitate to contact us if we can be of any assistance in the future.
Kindest regards,
Team QwikFone
Phone was in great condition like new
Phone was in great condition like new. Delivery was fine even with the postal strikes.
15 December 2022
Reply from QwikFone
Dear Langridge family,
Thank you for taking the time to leave us a review.
We are delighted to hear your experience with us was a positive one and thank you for supporting our mission to keep our planet away from e-Waste and keep recycling phones until they reach their end of life and are unusable.
Please do not hesitate to contact us if we can be of any assistance in the future.
Kindest regards,
Team QwikFone
Love my S20 ultra
Love my S20 ultra. Bought like new and it definitely is. Would definitely buy a refurbished phone again and would use QwikFone again.
13 December 2022
Reply from QwikFone
Dear Customer,
Thank you for taking the time to leave us a review.
We are delighted to hear your experience with us was a positive one and thank you for supporting our mission to keep our planet away from e-Waste and keep recycling phones until they reach their end of life and are unusable.
Please do not hesitate to contact us if we can be of any assistance in the future.
Kindest regards,
Team QwikFone
Reply from QwikFone
Dear And2233,
Thank you for taking the time to leave us a review.
We are delighted to hear your experience with us was a positive one and thank you for supporting our mission to keep our planet away from e-Waste and keep recycling phones until they reach their end of life and are unusable.
Please do not hesitate to contact us if we can be of any assistance in the future.
Kindest regards,
Team QwikFone
I've bought two refurbished mobile…
I've bought two refurbished mobile phones from QwikFone and was amazed by the as brand new condition of both. An iPhone 8 and a Galaxy Note 8, both are working perfectly after three months and have reccomended QwikFone to a few people I know. A great company !!
30 September 2022
Unprompted review
Reply from QwikFone
Dear Chris,
Thank you for taking the time to leave us a review.
We are delighted to hear your experience with us was a positive one and thank you for supporting our mission to keep our planet away from e-Waste and keep recycling phones until they reach their end of life and are unusable.
Please do not hesitate to contact us if we can be of any assistance in the future.
Kindest regards,
Team QwikFone
Excellent service....Qwik by name Quick by nature
Excellent service....Qwik by name Quick by nature...had 3 Samsung Galaxy phones for various members of the family over the year. All have been pristine.
When one did develop a fault customer service straight on it and resolved within the week.
Thanks.
1 November 2022
Unprompted review
Reply from QwikFone
Dear Moled,
Thank you for taking the time to leave us a review.
We are delighted to hear your experience with us was a positive one and thank you for supporting our mission to keep our planet away from e-Waste and keep recycling phones until they reach their end of life and are unusable.
Please do not hesitate to contact us if we can be of any assistance in the future.
Kindest regards,
Team QwikFone
Quick service and phone like new
16 November 2022
Reply from QwikFone
Dear Ian,
Thank you for taking the time to leave us a review.
We are delighted to hear your experience with us was a positive one and thank you for supporting our mission to keep our planet away from e-Waste and keep recycling phones until they reach their end of life and are unusable.
Please do not hesitate to contact us if we can be of any assistance in the future.
Kindest regards,
Team QwikFone
Recommend
This is the second Iphone I have purchased from Qwikfone. Have not been disappointed. Excellent value, good quality and great after sales service. Quick delivery.
1 November 2022
Reply from QwikFone
Dear Customer,
Thank you for taking the time to leave us a review.
We are delighted to hear your experience with us was a positive one and thank you for supporting our mission to keep our planet away from e-Waste and keep recycling phones until they reach their end of life and are unusable.
Please do not hesitate to contact us if we can be of any assistance in the future.
Kindest regards,
Team QwikFone
Third phone bought and service has been…
Third phone bought and service has been excellent.products always as described and customer service excellent
17 November 2022
Reply from QwikFone
Dear Graham,
Thank you for taking the time to leave us a review.
We are delighted to hear your experience with us was a positive one and thank you for supporting our mission to keep our planet away from e-Waste and keep recycling phones until they reach their end of life and are unusable.
Please do not hesitate to contact us if we can be of any assistance in the future.
Kindest regards,
Team QwikFone
The order n delivery process is…
The order n delivery process is flawless … checked the phone exteriors, like new , checked the battery capacity- 100%. Came with latest iOS 16, no trouble to transfer old phone over , no issue at all . Very pleased with the purchase . The iPhone X has difficult buttons alignment though , to change the volume it often triggers the home button ! Hence is easier to use Siri . No other negatives.
8 November 2022
Reply from QwikFone
Dear WaiChing,
Thank you for taking the time to leave us a review.
We are delighted to hear your experience with us was a positive one and thank you for supporting our mission to keep our planet away from e-Waste and keep recycling phones until they reach their end of life and are unusable.
Please do not hesitate to contact us if we can be of any assistance in the future.
Kindest regards,
Team QwikFone
This is the 2nd time I have purchased…
This is the 2nd time I have purchased from Qwikfone, this time for my mum. The phone arrived quickly in great condition, would certainly recommend this company to other purchasers.
8 November 2022
Reply from QwikFone
Dear Ian,
Thank you for taking the time to leave us a review.
We are delighted to hear your experience with us was a positive one and thank you for supporting our mission to keep our planet away from e-Waste and keep recycling phones until they reach their end of life and are unusable.
Please do not hesitate to contact us if we can be of any assistance in the future.
Kindest regards,
Team QwikFone
These people are beyond brilliant
These people are beyond brilliant. Giving superb service. I ordered my phone on Friday expecting it Tuesday (at best). It arrived on Sunday!! Quicker than quick. And with such friendly and efficient help from Kasia. Product exactly as described.
I unreservedly recommend QwikFone
20 November 2022
Unprompted review
Reply from QwikFone
Dear Mike,
Thank you for taking the time to leave us a review.
We are delighted to hear your experience with us was a positive one and thank you for supporting our mission to keep our planet away from e-Waste and keep recycling phones until they reach their end of life and are unusable.
Please do not hesitate to contact us if we can be of any assistance in the future.
Kindest regards,
Team QwikFone
as described like new very happy
as described like new very happy. Expected some minor marks but it was lovely and worked very well and box with accessories was a nice touch. Would recommend this company A+
27 October 2022
Reply from QwikFone
Dear Bryan,
Thank you for taking the time to leave us a review.
We are delighted to hear your experience with us was a positive one and thank you for supporting our mission to keep our planet away from e-Waste and keep recycling phones until they reach their end of life and are unusable.
Please do not hesitate to contact us if we can be of any assistance in the future.
Kindest regards,
Team QwikFone
Easy order bad phone
Easy to order. Helpful information on site. Camera very poor and am unable to access promised facilities. Promises are broken (like the phone} Would not buy again. Suggest you save your money.
19 October 2022
Reply from QwikFone
Dear Russell,
Thank you for taking the time to leave us a review.
We are sorry to hear that you are not fully satisfied with our product. Please accept our sincere apology for the inconvenience it has caused you. We want to assure you that we will never leave a customer unhappy and will always rectify any issues they face, therefore, one of our agents has contacted you and we hope we can help you to resolve this issue.
Kind regards,
Team QwikFone
Reply from QwikFone
Dear Wells,
Thank you for taking the time to leave us a review.
We are delighted to hear your experience with us was a positive one and thank you for supporting our mission to keep our planet away from e-Waste and keep recycling phones until they reach their end of life and are unusable.
Please do not hesitate to contact us if we can be of any assistance in the future.
Kindest regards,
Team QwikFone
Great service phone was mint condition
10 October 2022
Reply from QwikFone
Dear Mark,
Thank you for taking the time to leave us a review.
We are delighted to hear your experience with us was a positive one and thank you for supporting our mission to keep our planet away from e-Waste and keep recycling phones until they reach their end of life and are unusable.
Please do not hesitate to contact us if we can be of any assistance in the future.
Kindest regards,
Team QwikFone
Arrived on time in perfect condition…
Arrived on time in perfect condition and so far working perfectly
Very pleased with my purchase
2 October 2022
Reply from QwikFone
Dear Julie,
Thank you for taking the time to leave us a review.
We are delighted to hear your experience with us was a positive one and thank you for supporting our mission to keep our planet away from e-Waste and keep recycling phones until they reach their end of life and are unusable.
Please do not hesitate to contact us if we can be of any assistance in the future.
Kindest regards,
Team QwikFone
Like New Galaxy Note 8
I received my refurbished Galaxy Note 8 today and couldn’t believe the as new condition it’s in!! I transferred the data from my other iPhone with a usb lead and everything worked 100% I highly recommend QwikFone if you want an as new refurbished mobile phone for a fraction of the new price. You won’t be disappointed!!
14 October 2022
Unprompted review
Reply from QwikFone
Dear Christopher,
Thank you for taking the time to leave us a review.
We are delighted to hear your experience with us was a positive one and thank you for supporting our mission to keep our planet away from e-Waste and keep recycling phones until they reach their end of life and are unusable.
Please do not hesitate to contact us if we can be of any assistance in the future.
Kindest regards,
Team QwikFone
Very good company very fast delivery…
Very good company very fast delivery the phone is as new as described all in all very satisfied.
10 October 2022
Reply from QwikFone
Dear Calvin,
Thank you for taking the time to leave us a review.
We are delighted to hear your experience with us was a positive one and thank you for supporting our mission to keep our planet away from e-Waste and keep recycling phones until they reach their end of life and are unusable.
Please do not hesitate to contact us if we can be of any assistance in the future.
Kindest regards,
Team QwikFone
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