I ordered a Christmas gift of QWERTY beer for a friend. It didn’t arrive when it was supposed to but another was sent out immediately upon being told of my problem. Again, this one was damaged in tran... See more
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See what reviewers are saying
Order was first of all delayed, and it was very difficult to arrange a re delivery, I know this isn't the fault of the company but they offered no help to locate the order, and didn't reply to emai... See more
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Qwerty Beer box saved my Christmas!! As a single mother of 2 and being the only woman in my male dominated family tree, Christmas is a nightmare!! I ordered 9 Hampers which came promptly in time and n... See more
Company replied
Purchased as a surprise for beer loving husband and he is thrilled with the contents, even found a beer from a brewery he hadn’t heard of!! Arrived very quickly after a couple of email exchanges from... See more
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Company details
Written by the company
QWERTY Beer Box is an award winning British startup specialising in curating craft beer gift hampers that showcase the best of British independent beer. Founded by two friends Quinn and Niki while finishing their university degrees, QWERTY Beer Box was born in 2020. Dedicated to authenticity and championing craft products, QWERTY Beer Box offers a wide selection of real ales, lagers, pale ales and seasonal advent calendars, making it the ideal choice for personalised, thoughtful gifts. Whether it's for birthdays, holidays, or a treat for yourself, each hamper brings together distinctive flavours, supporting local breweries and catering to both traditional and modern tastes. They ensure their boxes arrive in playful gift-ready packaging and add snacks, glasses, tasting notes and other goodies to complement a memorable beer tasting experience. Quinn & Niki have been joined by Faye in 2024 and the 3 of them work tirelessly to deliver the best beer gifts in the country!
Contact info
United Kingdom
- support@qwertybeerbox.com
- qwertybeerbox.co.uk
3.6
Average
45 reviews
Replied to 100% of negative reviews
Typically takes over 1 month to reply
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Delayed order & out of date beer
Order was first of all delayed, and it was very difficult to arrange a re delivery, I know this isn't the fault of the company but they offered no help to locate the order, and didn't reply to emails or instagram messages.
Once i finally got hold of the box, the first two beers i drank had sediment in the bottom, as a result of being bad quality or out of date.
I've written to them numerous times to get it sorted out, but keep getting either ignored or fobbed off with a "we will be back in touch soon" message.
unprofessional and unorganised, avoid at all costs, and go with one of the other beer suppliers like Beer52 for a better experience.
16 March 2026
Unprompted review
Reply from QWERTY Beer Box
Hi Tommy,
It’s Gregg here, Customer Care Manager at QWERTY Beer Box.
I’m really sorry for the experience you’ve had. From the delivery delays and difficulty arranging redelivery, to the condition of the beers and the lack of response when you reached out, we’ve clearly fallen short here.
I completely understand how frustrating this must have been, especially after having to chase this multiple times.
If you’re open to it, I’d really appreciate the chance to make this right for you. Please feel free to reply here or reach out to us directly, and I’ll personally take care of this from start to finish.
Many thanks,
Gregg
Sent the completely wrong order on the…
Sent the completely wrong order on the uwrong day. Will not be using this company again.
However, the company rectified their error and we did end up with the correct order.
Thank you
28 February 2026
Unprompted review
Reply from QWERTY Beer Box
Hi Sheila,
It’s Gregg here, Customer Care Manager at QWERTY Beer Box.
I’m really sorry for what’s happened here. Receiving the wrong order on the wrong day is understandably frustrating, and having looked into your case, it’s clear we didn’t get this right.
That’s not the experience we want anyone to have with us, and I completely understand why you’d feel put off from ordering again.
That said, I’d really appreciate the chance to turn this around for you. If you’re open to it, please reach out directly and I’ll personally take care of this from start to finish and make sure it’s handled properly this time.
Thank you for taking the time to share your feedback, it genuinely helps us improve.
Many thanks,
Gregg
Customer Care Manager
Failed to meet next day delivery
Ordered next day, on the basis that there was a comment a couple of months ago saying they didn't use Evri. Unfortunately they seem to have reverted back to Evri, so the parcel went missing for 24 hours (no surprise there) and was a day late, missing a birthday celebration. I would advise not relying on the next day delivery service. Extra fees are being refunded, but this is not the point. My bad for assuming that if they moved away from Evri 3 months ago, they wouldn't have gone back so soon.
20 February 2026
Unprompted review
Reply from QWERTY Beer Box
Hi Ann! It's Gregg here, Customer Care Manager of QWERTY Beer Box. I’m really sorry this happened, especially given it was for a birthday. I can imagine how frustrating that must have been, and you’re absolutely right to expect better from a next day service.
We’re a very small team of just three people, and we genuinely care about every order that goes out. Hearing that this let you down isn’t something we take lightly.
You’re absolutely right, we did previously say we were no longer using Evri, and I completely understand why it was frustrating to see them involved again. The only reason they were used in your case was due to a very short transition period while we were moving between courier arrangements.
We’ve also recently moved to a new warehouse and transitioned to Royal Mail and DPD for deliveries. Since making these changes, things have been running much more smoothly and we haven’t seen the issues we previously experienced.
That said, this doesn’t undo your experience, and I’m really sorry we missed the mark on something that mattered.
If you’re open to it, I’d really appreciate the chance to make this right for you. Please feel free to reach out to us directly and I’ll personally take care of it.
I ordered a Christmas gift of QWERTY…
I ordered a Christmas gift of QWERTY beer for a friend. It didn’t arrive when it was supposed to but another was sent out immediately upon being told of my problem. Again, this one was damaged in transit by the couriers who failed to tell QWERTY. I, again, told Robyn of my problem and she, again, checked things out. She discovered the damage report and offered a refund or another try at delivery. I asked that they try one more time. It was, finally, delivered and my friend was very thankful
15 January 2026
Unprompted review
Reply from QWERTY Beer Box
Hi Pamela,
It’s Gregg here, Customer Care Manager of QWERTY Beer Box.
Thank you so much for your lovely review and for your patience throughout the whole process.
We’re truly sorry your gift experienced issues in transit, but I’m so pleased we were able to get everything sorted in the end and that your friend finally received their beer gift safely 😊
We really appreciate your kindness and understanding while we worked through the courier issues, and it means a lot that you took the time to mention the support you received as well.
Thank you again for choosing QWERTY Beer Box, and we hope to help with another gift delivery soon 🍻
Many thanks,
Gregg
Got a box for a friends birthday
Purchased a box for a friends birthday - arrived quickly and in good condition. Loved the tasting notes - would buy again!
14 December 2025
Unprompted review
Reply from QWERTY Beer Box
Hi William,
It’s Gregg here, Customer Care Manager of QWERTY Beer Box.
Thank you so much for your lovely review.
I’m so pleased to hear the birthday box arrived quickly and in great condition, and even better that the tasting notes were enjoyed too!
Thank you again for choosing QWERTY Beer Box for such a special gift occasion. We really appreciate your support and look forward to sending another box your way in the future 🍻
Many thanks,
Gregg
Great customer support
I needed to flag up a couple of issues and the customer services team were amazing at sorting it for me
9 December 2025
Unprompted review
Reply from QWERTY Beer Box
Hi Anne,
It’s Gregg here, Customer Care Manager of QWERTY Beer Box.
Thank you so much for your lovely review. I’m really pleased to hear our customer services team was able to help and get everything sorted for you!
We truly appreciate you taking the time to share your experience and your kind words mean a lot to the team.
Thank you again for your support!
Many thanks,
Gregg
Purchased as a surprise for beer loving…
Purchased as a surprise for beer loving husband and he is thrilled with the contents, even found a beer from a brewery he hadn’t heard of!!
Arrived very quickly after a couple of email exchanges from very helpful peeps.
8 December 2025
Unprompted review
Reply from QWERTY Beer Box
Hi Lady,
It’s Gregg here, Customer Care Manager of QWERTY Beer Box. Thank you so much for your lovely review.
I’m so pleased to hear your husband enjoyed the surprise and discovered a new brewery along the way! That’s exactly the kind of experience we hope to create with every box.
It’s also great to know the delivery arrived quickly and that our team was able to help during your email exchanges.
Thank you again for choosing QWERTY Beer Box, and we hope to help with another surprise gift soon 🍻
Many thanks,
Gregg
The box arrived very quickly but with…
The box arrived very quickly but with two broken bottles. Amazing that dpd would deliver it in that condition.
Querty responded immediately and I received a replacement box (intact) two days later. Excellent service and great beer.
4 December 2025
Unprompted review
Steer Clear.
Wrong box sent. It arrived in decent time but stupidly I didn’t check it, you know, thinking that the company I ordered it from would send the correct item. When I let them know they promptly blamed their new fulfilment partner.
It took over a week of chasing to resolve.
I requested that incorrect order be collected - which they said would have to be done before the correct item was sent out. Then backtracked on the 3rd and said that a replacement would be sent next day - that didn’t happen.
A courier turned up with zero contact from company while I was out. They blamed the delivery company for not letting me know - it’s 100% the responsibility of QWERTY - not the delivery company.
Packaging on advent calendar when finally received really poor & doors difficult to open without using something to cut through them.
Oh - I was offered a 10% discount as an apology - they must be delusional! After that experience I would never ever use them again. Steer clear.
7 December 2025
Unprompted review
Reply from QWERTY Beer Box
Hi Laura,
It’s Gregg here, Customer Care Manager at QWERTY Beer Box.
I’m really sorry for the experience you’ve had, and I appreciate you taking the time to share it in such detail. Having reviewed your case, it’s clear we fell short across multiple points, from sending the incorrect box and the delays, to the way this was communicated and handled throughout.
You’re absolutely right to expect better, and we should have taken full ownership and resolved this far more smoothly than we did.
I do want to be clear that this isn’t the standard we aim to deliver, but that doesn’t take away from your experience, and I completely understand why this has led to frustration and a loss of confidence in us.
We’re already reviewing what happened here internally to make sure this kind of situation is handled properly going forward, with clearer communication and faster resolution.
I’d still really value the opportunity to put this right for you. If you’re open to it, please reply here or reach out directly and I’ll personally take care of this from start to finish.
Thank you again for your honest feedback, it’s genuinely appreciated and is helping us improve.
Many thanks,
Gregg
Customer Care Manager
After my parcel didn’t arrive when it…
After my parcel didn’t arrive when it said it was delivered i even checked home cctv, I got in touch with the support team and Robyn was very helpful and got me a new parcel sent which i received today I am over the moon with it and can’t wait to gift it to the person i bought it for at Christmas.
Thanks so much for your help Robyn was very much appreciated!
26 November 2025
Unprompted review
Reply from QWERTY Beer Box
Hi there,
It’s Gregg here, Customer Care Manager of QWERTY Beer Box. Thank you so much for your lovely review.
I’m really sorry there were issues with the original delivery, but I’m so pleased Robyn was able to help get a replacement sent out quickly and that it arrived safely!
It means a lot to hear how happy you are with the gift, and we hope the recipient absolutely loves it at Christmas.
Thank you again for your patience, kindness, and support. I’ll be sure to pass your lovely comments on to Robyn!
Many thanks,
Gregg
Really nice gift sets good value
Lots of items to choose from and from picking my order to delivery was only four days . Lovely gift set and the glass for the beer is good quality . I will be definitely ordering from this company again .
20 November 2025
Unprompted review
A Mixed Review
The Beer Box was fine, as expected. Unfortunately there was a hiccup with the courier Evri who obviously misdelivered it - it appeared on my doorstep between 1am and 5am the day after Evri claimed they delivered it to me. Finally, there was no gift wrapping, which I ordered and paid for (it was a birthday present). Since my initial review, QWERTY have apologized, offered to refund my payment for gift wrapping and are taking steps to disassociate their company from the courier Evri. Finally, I repeat that I was totally satisfied with the Beer Box product.
14 November 2025
Unprompted review
False and misleading delivery times
I ordered a box of beer for a present on Express next day drlivery. It didn't arrive next day and still isn't here. Strangely, the email from Qwerty gave the delivery as Evri 48. Erm... not express next day, then? And the Evri email said we aim to deliver within 48 hours. Just another terrible lying internet company that makes promises and fails to deliver. Just get your goods from a company you can trust and avoid this company.
23 October 2025
Unprompted review
Reply from QWERTY Beer Box
Hi Adam
It's Niki here - co-founder of QWERTY Beer Box. Sincere apologies to hear our courier settings didn't pull through on our order! It should pull through automatically on our order management system but clearly it didn't work in this instance which is very unusual. We've escalated this to their tech support! Since you enquiry we've been in touch and refunded you the Express Fee of course.
Since October 31st we stopped working with Evri and only use DHL and DPD now and are a lot happier with the courier performance. Our delivery accuracy for the year is at 97.2% which we're quite happy with overall but there's always ways to improve this further!
Many thanks
Niki
Co-Founder of QWERTY Beer Box
I like the idea of what you do and…
I like the idea of what you do and where the ale comes from different parts off the world...I don't think it's worth the monthly subscription...I will be cancelling my subscription. Thank you
1 October 2025
Unprompted review
Reply from QWERTY Beer Box
Hi Amanda
Thanks a lot for your review but I think this might have been for a different company? :)
We don't offer Ales from outside the UK and currently also no subscriptions!
In any case, I am sorry to hear you had a bad experience!
Please feel free to reach out and I can help you find out what company you are referring to here!
Many thanks
Niki
Co-Founder of QWERTY Beer Box
Ordered as a birthday gift
Ordered as a birthday gift, arrived quickly and well packaged. I'm certain it will be enthusiastically received! 😃
10 September 2025
Unprompted review
Reply from QWERTY Beer Box
Hi Sarah
Super happy you were happy with your order! Really appreciate your review :)
Many thanks
Niki
I bought the IPA Pale Ale 12 bottles…
I bought the IPA Pale Ale 12 bottles box and a birthday box for my brothers birthday. All arrived well packed. Delivered on time as advised. He was thrilled and was looking forward to tasting the beers.
24 September 2025
Unprompted review
Reply from QWERTY Beer Box
Hi Andrew
Really appreciate your review and chuffed to hear your brother enjoyed it!
All the best
Niki
Co-Founder of QWERTY Beer Box
Beer advent calendar
Ordered a beer advent calendar with free next day express delivery as a new customer. No update on dispatch or tracking, after a small delay in communication, the company have just informed me that the calendars don't ship out until October but you can have it earlier if requested.
17 September 2025
Unprompted review
Reply from QWERTY Beer Box
Hi Lou
Many thanks for your feedback! Yeah we did have a few days shipping delay with some of our Advent Calendar packaging.
We reached out to all customers/ live orders informing them of the 4 day delay and had a few Advent Calendars ready to dispatch in case anyone needed for the last days of September!
These delivery delays happen but I apologise about not being more upfront to you about this! I saw we only reached out the next day!
Hope the Advent Calendar will go down well come December :)
Many thanks and all the best
Niki
Co-Founder of QWERTY Beer Box
Bought as a gift for my friends…
Bought as a gift for my friends birthday and he absolutely loved it. Would recommend.
9 August 2025
Unprompted review
Reply from QWERTY Beer Box
Hey Rory - buzzing to hear your friend enjoyed his gift!
Thanks a lot for choosing QWERTY Beer Box!
All the best
Niki
Co-Founder of QWERTY Beer Box
Received a 3 beer gift box for my…
Received a 3 beer gift box for my birthday. One of the cans arrived damaged so I reached out directly to Qwerty Beer Box to see if they could hopefully swap it out or send out a replacement. Instead it was a long strung out process, ultimately having to contact the 3rd party that sent the items out.
Not a good experience.
27 July 2025
Unprompted review
Reply from QWERTY Beer Box
Hi BM, we're sorry to hear about the experience you've had here, and we hope you had an enjoyable birthday nevertheless.
We've done some digging and after speaking with our customer service team I understand that you had ordered from a 3rd party - not directly from us.
This is what makes the situation a bit complicated and why we’re unable to send a replacement directly. It’s similar to ordering something from a farm shop, only for it to be damaged during delivery - and then asking the original farmer (who supplied the product to the shop) to replace it. It’s certainly a frustrating situation, and we completely understand how disappointing it must be.
That said we appreciate you taking the time to give us the feedback and we will bare this in mind as we continue to strive to delight our customers and champion independent craft beer.
Thank you,
QWERTY Beer Box
The customer service was amazing
The customer service was amazing. I had to make a delivery query and got a response the same day. Due to errors, that had nothing to do with Qwerty Beer Box, I needed help and everything got sorted really quickly and with no problems. Emails were all friendly and very helpful, I was so grateful.
My dad also really enjoyed the ale and snacks. I would highly recommend this company and intend to use them again for further gifts.
30 May 2025
Unprompted review
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