I have made a couple of phone calls to Q customer service. Both were women and very helpful and understanding of my questions regarding my Facial mask and neck masks. I also texted with a gentleman,... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
I have been using these products since November and can honestly say I notice a difference even others have complimented me on how fresh I look . I’m not easily sold to so for me to write a review I... See more
Customer service was awesome. My shipping issue was resolved in less than 24 hours. I was actually amazed how on top of things this company is. They seem to take customer service seriously. Can’t wait... See more
Awesome customer service in the reply to my issue and refunded me quickly prior to getting the items back! Also excellent communication on the status and details steps on the return and what will happ... See more
Company details
Written by the company
At Qure™, we are rethinking skincare by making clinical-grade technologies and products accessible for effective skin therapies in the comfort of your home and at an affordable price. Empowerment: We aim to break down beauty barriers, enabling our customers to achieve their best skin health. Confidence Building: Our focus goes beyond selling products; we are dedicated to fostering self-assurance in our customers. Quality Assurance: We prioritize excellence in our product development process, ensuring all items meet the highest standards of efficacy and safety. Product Offering: Innovative skincare technologies designed for home use, enhancing skin health and beauty without the premium price tag. Commitment to Customers: We strive to enhance our customers' experiences and results with every product we develop.
Contact info
651 N Broad St, Suite 201, 19709, Middletown, United States
- +1 (240) 702-2228
- support@qureskincare.com
- qureskincare.com
4.5
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Great customer service and especially…
Great customer service and especially great microneedling wrinkles and dark spots. Will continue buying and hopefully I will be able to get and try other products
13 June 2026
Unprompted review
Usefull costumer service
Rachel from costumer service helped me super fast and really kindly.
Package arrive with leaks.
Product I still don't know.
13 June 2026
Unprompted review
DO NOT buy from this company
DO NOT buy from this company. I ordered the LED mask bundle and NEVER received the mask. The company promised to make it right, sent a second tracking number and a week later I received water filters - AGAIN no mask. They tried to offer a third time and I said I wanted a refund. It is now seven days later and five requests in and they still have not responded or confirmed refund. I will be disputing with my credit card company. AVOID
3 June 2026
Unprompted review
Reply from Qure Skincare
Hi Stacey, we are so sorry to hear about this experience, this is absolutely not the standard we hold ourselves to and we completely understand your frustration.
Receiving the wrong items not once but twice, and then not receiving a timely response regarding your refund request, is unacceptable and we sincerely apologize.
We would really like the chance to make this right for you properly. Please reach out to us directly through our social media channels or customer service team with your order details, and we will make sure someone prioritizes your case immediately. Thank you for bringing this to our attention, your feedback is taken very seriously. 🤍
It’s been a great experience from…
It’s been a great experience from beginning to end. Would recommend to anyone
8 June 2026
Unprompted review
Excellent customer service
Excellent customer service! I had an issue with needle head on the first treatment and a few days later, decided to email about it. I received a prompt, detailed reply, followed by several more emails to ensure the issue was resolved to my satisfaction. I also REALLY appreciated the personal replies from a real person - not AI generated. This is how you earn and keep business. Well done!
10 June 2026
Unprompted review
Missing piece
My experience with customer service could not have been better. I had an issue to report concerning the product I ordered and was immediately contacted back. The representative was so helpful and saw to it that my issue was solved.
10 June 2026
Unprompted review
Excellent customer service.
Excellent customer service.
My order didn’t arrive due to a problem with customs and Abby in the customer service team was extremely helpful and proactive to resolve the issue.
8 June 2026
Unprompted review
Great Experience
I had specific questions about their infusion product that I purchased a long long time ago. I was asking their advice on certain things and it said they would get back to me within 24 to 48 hours and it was less than 24 hours that they got back in touch, answered all my questions and I am so looking forward to using the product.
9 June 2026
Unprompted review
Customer service
Although I haven't had the chance to use the skincare product yet due to having Sculptra sessions, I wanted to share my experience with the customer service team. They were incredibly responsive, friendly, and helpful in answering my questions and addressing my concerns. It's refreshing to receive such attentive and professional support. Based on my customer service experience alone, I'm very impressed and looking forward to trying the product
9 June 2026
Unprompted review
Faultless customer service
I’m extremely impressed with the service and the product is excellent too. I sought help tonight and had the most attentive customer service I’ve ever experienced from Janica.
9 June 2026
Unprompted review
They were fast to help and get my…
They were fast to help and get my problem solved
8 June 2026
Unprompted review
Awesome customer service
Awesome customer service! I had a leaking vial and they quickly responded to my email and sent me confirmation of a replacement!
8 June 2026
Unprompted review
This company is awesome!
This company is awesome!! Their customer service department has been the best ever. They were super responsive, helpful and SO nice!! They took the time to help me with my issue (it was user error lol) and even followed up with me to make sure I was good. I was super grateful for them. I’m new to using the products I got but so far I love them! I can’t wait to be more consistent with them and see results.
7 June 2026
Unprompted review
Unexpected Return
After I made my purchase I found out I was going to have all my teeth pulled because of a gum disease. I needed to return the micro infusion set and they were very helpful. I was pleased with their customer service.
1 June 2026
Unprompted review
Ordered 12 (6 for fine lines and 6 for…
Ordered 12 (6 for fine lines and 6 for dark spots) #QS5630486. I waited a month till my skin was optimal to do the first one and now neither me nor my husband can loosen the lid to take it off so I can expose the needles to use the serums. Have now tried several lids. Have tried to go on their chat. No one there. I’m sure the product is great but I can’t use it and have wasted several vials and needle lids in an attempt to do so. Have also used the Dermaspray by this point!
7 June 2026
Unprompted review
Reply from Qure Skincare
Hi Lesley! We're so sorry to hear this has been your experience — waiting to get your skin in the best condition and then not being able to use the product at all is incredibly frustrating, and we completely understand. The cap on the needle head can sometimes feel quite stiff, but it should twist off with a firm grip — try holding the vial steady with one hand and twisting the cap counterclockwise with the other. If you're still having difficulty, please reach out to us directly through our social media channels or customer service team with your order number and we will make sure someone gets back to you promptly to help resolve this. We really want you to be able to experience the product and we're committed to making that happen for you. 🤍
Broke after 18 months / terrible customer service
Read Reddit forums before you consider this mask. Mine broke at 18 months on the dot - exact same story as just about everyone else. Not worth spending that much money on something that breaks so so fast. Customer service was terrible.
Edited to add: They reached out to me and have sent me a new mask which I appreciate.
4 February 2026
Unprompted review
Reply from Qure Skincare
Hi Susan, thank you for taking the time to update your review — we're really glad we were able to reach out and get a new mask sent to you.
We're sorry your original experience wasn't up to the standard we strive for, and we genuinely appreciate your patience and willingness to give us the chance to make it right.
Your feedback around product durability is something we take seriously, and we're always working to improve. We hope you love your new mask and please don't hesitate to reach out if you ever need anything at all. 🤍
Perfect service from Joseph M
The service I received from Joseph M was impeccable. I haven't yet tried the products, but if they're half as good as the service I received from Joseph, I know I'll be a happy woman.
3 June 2026
Unprompted review
Customer service is the best
Customer service is the best! When my face mask didn’t hold a charge they gave me suggestions to try, but unfortunately it didn’t work so they quickly handled the problem and will send me a new face mask!
4 June 2026
Unprompted review
Fabulous products and incredible…
Fabulous products and incredible customer service. I love the micro infusion device and serum and the LED mask is amazing. I’ve got both the Dr Dennis Gross one and the MZ Skin 2.0 version and this feels more comfortable to wear. I’m excited to see the long term effects. Really impressed by the whole brand so far ❤️
4 June 2026
Unprompted review
They are very responsive and helpful
They are very responsive and helpful. Also their treatment works! I’m happy with my purchase and the customer service.
4 June 2026
Unprompted review
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