The website is not clear to someone starting off. Language used is obscure. Contact with the company I.e is it quilter invest or not. Telephone no not available to quilter invest. Irritating as hell... See more
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See what reviewers are saying
I emailed just as they were closing on Friday but still received an immediate response. When the issue remained other solutions were suggested which worked The very helpful Joy stayed for over an... See more
Company replied
Wombat is super simple to use. I'd never invested before and opened an account with Wombat to try it out casually at first. Wombat has given me more confidence and even though a lot of reviews menti... See more
Company replied
Where most support teams would leave the users query at a cliffhanger. Wombat's support team stuck with me right through the end all the way until a satisfactory conclusion was met. They explained the... See more
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Company details
Written by the company
Quilter Invest makes investing more accessible, giving you one simple platform to save and invest in a way that works for you. Choose from a wide range of investments, including UK, EU and US shares, ready-made funds, and tax efficient accounts such as Stocks & Shares ISAs, Junior ISAs, SIPPs and General Investment Accounts, all in one place. Prefer a straightforward option? Our MyGoals funds offer a choice of risk levels, so you can select an investment approach that matches how much risk you’re comfortable taking. You stay in control, with flexible tools that make it easier to invest regularly, manage your money, and build a portfolio over time. Investing involves risk. The value of your investments can fall as well as rise, and you may get back less than you invest. Quilter Invest does not provide investment advice. Tax treatment depends on individual circumstances and may change. Charges Apply.
Contact info
United Kingdom
- support@quilterinvest.com
- quilterinvest.com
4.2
Great
514 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
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Reply from Quilterinvest
Hi there, thank you for taking the time to leave us such a wonderful review. At Wombat our team works hard to make our app the very best user experience it can be; so reading reviews like yours makes us extremely happy! If you ever need assistance please reach out to us at support@wombatinvest.com.
Best wishes,
Wombat Team.
easy to set up and invest with great…
easy to set up and invest with great info to read if you are new or just wish to stay up to date. would love to see more LSE stocks but overall very very good
30 March 2023
Reply from Quilterinvest
Hi Lee,
We're so happy to hear that you're enjoying your time with Wombat! I will pass your suggestion for more LSE stocks on to our product team.
Please do not hesitate to get in touch with us on support@wombatinvest.com if you ever need anything.
All the best,
Wombat Team
No humans seem to work for this…
No humans seem to work for this company. So I have suspended use if app until someone contacts me
26 March 2023
Reply from Quilterinvest
Hi Rosemarie, our customer service team replied to your email on 25.03.23, could you please check your junk mail or set us as one of your safe contacts? I can assure you that humans do work at Wombat and we pride ourselves on our excellent customer service. Please do not hesitate to reach out to us at support@wombatinvest.com.
Kind regards,
Wombat Team.
Send my money back to me you guys…
Send my money back to me you guys played me like a fiddle for months when I got frustrated you decided to close my account and keep my money
9 March 2023
Unprompted review
Reply from Quilterinvest
Hi Raymond,
Please check your emails for a response from our COO, Michael Newman, regarding the issues with your account.
Kind regards,
Wombat Team
Reply from Quilterinvest
Hi there, thanks so much for leaving us a 4 star review :) At Wombat we really appreciate our customer's feedback; thank you so much. If you ever need assistance you can reach us at support@wombatinvest.com.
Best of luck with your investments!
Wombat Team
Great app and product
Great app and product, easy to use and clearly shows investment growth. Cheap and a free £30 investment. Ideal.
9 February 2023
Reply from Quilterinvest
Hi there,
We're so happy to hear that you're enjoying your time with Wombat!
Please do not hesitate to get in touch with us on support@wombatinvest.com if you ever need anything.
All the best,
Wombat Team
A given bonus cannot be cashed out…
A given bonus cannot be cashed out straight away, unlike "Cashapp". "Trading 212" gives you a free stock that you can sell and cash out straight away.
4 February 2023
Reply from Quilterinvest
Hi there, as part of account registration all customers agree to our terms and conditions, that can be found here: https://www.wombatinvest.com/offer-terms/starter-offer-terms.
Our terms and conditions clearly state that all promotional bonuses must have been invested at least once and must remain in the account for 90 days before funds are eligible for withdrawal. The purpose of the welcome bonus is to allow customers to experience our app and make an investment without first investing their own money.
If you have any feedback about our app we would love to hear this, you can contact our Customer Services Team at support@wombatinvest.com.
Kind regards.
Wombat Team.
Everything is fine
Everything is fine, and it's nice to see how it's explained to you if your not to sure about anything
28 January 2023
Reply from Quilterinvest
Thank you so much for the lovely, detailed 5 star review Malcolm. We are so glad that you are enjoying our app and that customer service were able to be of help, it was our pleasure. Please do not hesitate to get in touch in the future if you have any questions or need further assistance. Also, have you heard about our referral program? If you share your unique referral code to friends and family when they join up they will receive the £10 welcome bonus but you will also receive a £10 referral reward for recommending Wombat.
Best of luck with your investments.
Kind regards,
Wombat Team.
Really usefull
27 January 2023
Reply from Quilterinvest
Hi Clare, thanks so much for leaving us a 5 star review, we're so glad that you are finding our app useful :) At Wombat we really appreciate our customer's feedback; thank you so much. If you ever need assistance you can reach us at support@wombatinvest.com.
Best of luck with your investments!
Wombat Team
Reply from Quilterinvest
Hi Emma, thanks so much for leaving us a 5 star review :) At Wombat we really appreciate our customer's feedback; thank you so much. If you ever need assistance you can reach us at support@wombatinvest.com.
Best of luck with your investments!
Wombat Team
great incentives to trade
11 January 2023
Reply from Quilterinvest
Hi Andrew,
Thank you so much for taking the time to leave us a 5 star review, this makes our team really happy! :) We are so glad that you are enjoying the app so much that you have recommended us to your friends and family. The referral rewards are a great benefit for your loyalty, though they have no trade incentives attached.
If you ever need assistance please do not hesitate to reach out to us at support@wombatinvest.com.
Best of luck with your investments!
Wombat Team.
Highly recommended!!
Very pleased with the app,very Easy to use and great help and information on there,I would recommend it to anyone who is starting off and having a go at investing!!
23 December 2022
Reply from Quilterinvest
Hi Derrick,
We're so happy to hear that you're enjoying your time with Wombat!
Please do not hesitate to get in touch with us on support@wombatinvest.com if you ever need anything.
All the best,
Wombat Team
Frozen account with stupid excuse don’t…
Frozen account with stupid excuse don’t trust!
3 December 2022
Unprompted review
Reply from Quilterinvest
Hi there,
Your account was frozen for creating multiple fictious accounts for the purpose of obtaining referral rewards: which is strictly prohibited by our T&Cs.
Kind Regards,
Wombat Team
Froze my account dont know why even…
Froze my account dont know why even though I was just getting the hang of things
22 November 2022
Reply from Quilterinvest
Hi Sophie. Following a review of your account as part of our ongoing monitoring requirements, we have determined that you are in breach of our Terms and Conditions and your account has been frozen. Please contact us at support@wombatinvest.com if you would like to discuss this.
Best wishes,
Wombat Team.
It's great to get the opportunity to…
It's great to get the opportunity to deal with shares with low amount of cash
22 November 2022
Reply from Quilterinvest
Hi Julie, thanks so much for leaving us a 4 star review :) At Wombat we really appreciate our customer's feedback; thank you so much. If you ever need assistance you can reach us at support@wombatinvest.com.
Best of luck with your investments!
Wombat Team
Closed account and took money…
They closed account and took money without warning. No recourse. Under no circumstances should anyone trust this company with money.
19 November 2022
Unprompted review
Reply from Quilterinvest
Hi there,
Following a review of customer’s accounts as part of our ongoing monitoring requirements, the decision was made by our Compliance team to freeze several accounts and run some additional security checks. These checks have now been completed and all accounts that were assessed as complying with our terms and conditions have now been unfrozen. We apologise for any inconvenience caused but we were operating with our customer’s best interests at heart.
If you would like to discuss your account; please reach out to us at support@wombatinvest.com. We would be happy to discuss this further with you.
Kind Regards,
Wombat Team
Kicked me off no reason at all
18 November 2022
Reply from Quilterinvest
Hi there,
Following a review of customer’s accounts as part of our ongoing monitoring requirements, the decision was made by our Compliance team to freeze several accounts and run some additional security checks. These checks have now been completed and all accounts that were assessed as complying with our terms and conditions have now been unfrozen. We apologise for any inconvenience caused but we were operating with our customer’s best interests at heart.
If you would like to discuss your account; please reach out to us at support@wombatinvest.com. We would be happy to discuss this further with you.
Kind Regards,
Wombat Team
Dishonest
I gave them a great review then they took the free shares back and blocked my account saying I was only signing up for free shares they are dishonest don't bother with wombat rude and dishonest
17 November 2022
Reply from Quilterinvest
Hi Colin.
Please accept our most sincere apologies; our Compliance team had frozen your account while doing some additional security checks. They have since cleared your account and it has now been reactivated.
Apologies for any inconvenience caused.
Please do not hesitate to get in touch if you have questions or need assistance.
All the best,
Wombat Team.
over a year, genuine, great support - love them!
I have been trading for a year and have invested, made profits and withdrawn regularly without issue. Just recently I went to go in and had to log on fully and tried wrong email and had a panic. They were so patient and then it turned out I was logging in with wrong email dohhhh ... they were lovely. All my current investments are still growing depending on markets obviously but love this platform - genuine (i have experienced the bad, believe me, these are fantastic)
2 November 2022
Unprompted review
Reply from Quilterinvest
Thank you so much for the lovely, detailed 5 star review Sacha, you have made our team's day! We are so glad that you are enjoying our app and that customer service were able to be of help, it was our pleasure. Please do not hesitate to get in touch in the future if you have any questions or need further assistance. Also, have you heard about our referral program? If you share your unique referral code to friends and family when they join up they will receive the £20 welcome bonus but you will also receive a £10 referral reward for recommending Wombat.
Best of luck with your investments.
Kind regards,
Wombat Team.
Super easy to use and great app.
Super easy to use and great app.
I will definitely keep using for future investing. Will also recommend to family and friends.
3 November 2022
Reply from Quilterinvest
Hi Sharon, thanks so much for leaving us a 5 star review :) At Wombat we really appreciate our customer's feedback; thank you so much. If you ever need assistance you can reach us at support@wombatinvest.com.
Best of luck with your investments!
Wombat Team
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