filled it all in on a sunday morning with the dog wanting out, because the email set a 72 hour deadline. three KYC files uploaded, all confirmed on screen. monday, a message saying one was unreadable,... See more
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revolut cashout screen; my bank showed nothing while the casino receipt after request #9672 said paid. Account history made a basic casino issue become a support loop while the chat queue crawled... See more
After login, Mobile cashier Sun 18:40 showed it clearly: the payout button inside the account sat behind the phone keyboard. Lobby notice gave no clear reason while the queue timer ran.
After login, Email thread #64113 showed it clearly: the answer on the account page ignored the slot round ID. Support reply turned the payout question into another ticket after 18 minutes.
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United Kingdom
- quietwillowbooks.com
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Slow But Honest Payout
Withdrawal took few days, but finally arrived, so okay.
After login
After login, Email thread #64113 showed it clearly: the answer on the account page ignored the slot round ID. Support reply turned the payout question into another ticket after 18 minutes.
The promo banner said x25 wagering…
The promo banner said x25 wagering before I deposited. After activation, the bonus page showed x45 and Live Roulette only counted 5%. That is not a small detail. The account page gave me nothing clearer
On mobile data the lobby kept reloading…
On mobile data the lobby kept reloading after every filter change. I was only trying to find Jammin' Jars, and the search reset three times.
The mobile cashier button sat behind…
The mobile cashier button sat behind the keyboard on my cracked tablet. I could type the amount, but confirming it took three page reloads. The issue stayed unresolved in the history.
The messy bit was Callback request Thu…
The messy bit was Callback request Thu 12:26: chat closed with Paysafecard before I finished the payout message. Lobby notice made the missing update feel like a wasted break on ticket #89392.
filled it all in on a sunday morning…
filled it all in on a sunday morning with the dog wanting out, because the email set a 72 hour deadline. three KYC files uploaded, all confirmed on screen. monday, a message saying one was unreadable, without saying which. sent all three again. wednesday, a message saying the account was verified. thursday, a request for a bank statement. asked whether the wednesday message had been wrong and was told both were correct, which cannot be true of something that says verification is complete
In my case
In my case, two short sessions were enough to show the rough edges. Recent games vanished, limit page lagged, and the cashier wording changed after refresh. I saved a screenshot before closing the page
same account
same account, same day: My bank statement was accepted by email, then rejected inside the casino account I stopped refreshing after that
on the train
on the train, and then Slot round #90453: support wanted a round ID on ticket #52510 that casino history never showed. KYC status hid the next step while lunch was getting cold.
Went back once
Went back once, bonus balance line: cashback was in the banner after case 94599, then zero in the cashier. Message centre hid the cashout reason at Thu 17:23
wrote in on the 4th to have the account…
wrote in on the 4th to have the account closed, plainly, no ambiguity 😕 the reply asked whether i would prefer a cool off instead.
said no, close it.
the second reply asked whether a lower deposit cap would help.
said no, close it.
the third reply said closure requests go to another team and take up to five working days.
that was the 9th.
it is now the 18th, the account is still open, the promo emails still arrive, and nobody has written since.
Email Mon 23:39
Email Mon 23:39; the agent with Skrill asked for screenshots already attached to the ticket. Bonus screen left the wrong value visible on ticket #82941.
Did not know the deposit limit only…
Did not know the deposit limit only applies from the next day
Bonus activation failed once again…
Bonus activation failed once again after signup.
before bed
before bed, and then Favourites on library Wi-Fi: casino search on a tablet using hotel Wi-Fi showed the slot but the slot button never activated. Mobile page contradicted the email at the payment step
Lobby search Sat 9:56
Lobby search Sat 9:56; the slot round froze at Fri 12:35, balance moved and round history showed nothing. Profile page argued with the profile status while I sat in the support queue.:/ seriously
limit change Wed 7:52
limit change Wed 7:52: spend filter missed Friday deposits on the account page that history counted. Profile page stayed stuck before I closed the tab.
On my cracked-screen tablet
On my cracked-screen tablet, the date filter put Sunday under Monday. No warning, no clear status, just another page to refresh.
Casino menu on phone on 6% battery
Casino menu on phone on 6% battery: the account looked verified after 2 minutes until the cashier blocked payout. Casino page shifted while the account stayed open before I closed the tab
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