Quick Man and Van Reviews 794

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 112 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and efficiency, often highlighting their careful handling of belongings and polite demeanor. Many people found the service to be excellent and reliable, with positive comments about drivers arriving on time and making the moving process stress-free. The pricing is also frequently mentioned as cost-effective and transparent. However, some people were dissatisfied with the booking process and delivery service. Issues included drivers canceling last minute, arriving late, or not providing the full service paid for, such as leaving an hour early or not having passenger space as expected. There were also occasional reports of drivers being unprepared, lacking necessary equipment, or being difficult to communicate with.

What people talk about most

Staff

Reviewers highlight positive aspects of staff. Many customers praise the drivers for being professional,... See more

Service

Customers had positive experiences with service, often praising drivers for being safe, friendly, and... See more

Booking process

Clients share ambiguous opinions on the booking process. Many reviewers found the online booking system easy,... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service. While some reviewers praise drivers... See more

Price

People report positive experiences with price, finding it reasonable and cost-effective. Many reviewers... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Booked a few days before our move, so was disappointed that the driver we chose accepted the job, but couldn't do it due to technical difficulties (not his fault, so totally understandable!).... See more

Rated 5 out of 5 stars

Khalid arrived on time with a good van (it had straps and blankets). He was friendly and helpful when loading stuff into the van. Safe driver and got us to destination without a hitch. Booking... See more

Rated 5 out of 5 stars

Amazing company, best one I've ever used. The drivers and customer service are exceptional and one of the best I've ever experienced. I will be using them again, highly recommended. A special shoutout... See more

Rated 5 out of 5 stars

I had a fantastic experience with Andrei’s man and van service. He arrived right on time, was extremely polite and humble, and helped us with both loading and unloading, making the whole move stress-f... See more


Company details

  1. Shipping Company
  2. Courier Service

Information provided by various external sources

Quick Man and Van is a booking system designed to help customers meet Man and Van drivers at lowest prices. The Customers gets instant free quotes by searching Man and Van drivers in our system and they can book online the driver the desire.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

794 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 66% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Absolutely recommend

Great stuff, had to move on a short notice, Karan siva the driver was amazing, thanks for making my moving day less stressful

11 September 2024
Unprompted review
Rated 1 out of 5 stars

laughably expensive

I asked for a quote for a medium sized van for half an hour to move a two seater sofa with one flight of stairs at one end. The distance was a 7 minute drive according to Google maps and the best quote was £175 with a £150 deposit. The next was £200 and something laughable. I only went on to compair to the previous site which quoted £60. I know which I'll go for.

8 September 2024
Unprompted review
Quick Man and Van logo

Reply from Quick Man and Van

Thank you for sharing your feedback with us. We always strive to offer competitive prices while maintaining high-quality service, as well as ensuring the safety and efficiency of each move. While we work hard to keep our costs as low as possible, our pricing takes into account not only the distance but also factors such as the time of the move, insurance, and the effort required for any additional logistics, like stairs.

We understand that budget is an important factor, and while we may not always be the cheapest option, we take pride in the quality, professionalism, and reliability of the service we provide. We are confident that this level of service offers great value for money.

Rated 1 out of 5 stars

Management sucks

We were getting on so well, I booked with this company three times. The removal businesses are hardworking and professional. I gave two companies five stars. However, I would be forced to give the management one star. The quality of customer service is poor and if you make a complaint, you could find a paid up booking cancelled on you last minute out of spite as I did.

6 September 2024
Unprompted review
Quick Man and Van logo

Reply from Quick Man and Van

Thank you for your feedback and for being a loyal customer. We're glad to hear you’ve had positive experiences with our hardworking team. We're truly sorry to hear about your concerns with management and any inconvenience caused. We take complaints seriously and always aim to resolve them fairly. Please feel free to reach out directly, and we’d be happy to address this further.

Rated 5 out of 5 stars

Brilliant service!

Our driver, Karan, turned up bang on time, immediately easing any anxiety we had. He was very polite, helpful and fast. We'd definitely recommend him and Quick Man and Van based on today's experience!

5 September 2024
Unprompted review
Rated 1 out of 5 stars

Rubish and disrespectful,with the…

Rubish and disrespectful,with the customer,I had big personal issue,and I can't go ahead, with the appointment I booked , I asked them for just, change for another day.They said, I have 2 option, or lose my refund,or still with appointment.The don't have any consideration with customer, the just want the money, and leave the customer, frustrated and dissatisfied, run away from this company,useless scam company.

30 August 2024
Unprompted review
Quick Man and Van logo

Reply from Quick Man and Van

We’re sorry to hear about your dissatisfaction with our service. However, we would like to clarify the situation. When you requested to reschedule your appointment at 8:22 AM for a job scheduled at 2 PM the same day, we explained that, as per our policy, we require a 24-hour notice for any changes to appointments. This policy helps us manage our schedule effectively and ensures that our time slots are used efficiently, as holding a slot for a last-minute change impacts our ability to serve other customers and our business operations.

We want to emphasize that our communication with you was polite and professional throughout the entire process. Unfortunately, after explaining our policy, we received a response from you that included the use of the word "f***" three times. Despite this inappropriate language, we continued to respond to you with respect.

We understand that unexpected personal issues can arise, and we're empathetic to that. However, our policies are in place to ensure fairness and efficiency for all our customers. The fact that our policy didn't align with your request does not imply that we are a scam or disrespectful company. We strive to provide a fair and transparent service to all our clients.

Rated 5 out of 5 stars

Fantastic service, highly recommended

Eggy was very friendly and professional, everything was packed and unloaded ahead of schedule, all items were secure and didn’t move an inch during transit. Overall excellent service, thank you Eggy.

9 August 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic customer service!

My original driver could not come because of a puncture, Quick man and van phoned me and organised a new one for the same price within half an hour on a Saturday. Fantastic customer service, and much cheaper prices on the site than I was quoted by any removal companies. Highly recommend!

3 August 2024
Unprompted review
Rated 1 out of 5 stars

I booked a removal van for 2 hrs I paid…

I booked a removal van for 2 hrs I paid the deposit online which was £25 I was quoted £72. This man was disgusting he had no respect for my furniture and was in a rush.
He arrived at 10.10 am on route to my new house which was 2 miles away he went missing for about 15 minutes on route. When we unloaded it was around 11.15. I asked him if we could go back and pick up a few last things he said no he had finished. I had booked for 2 hours and got just over an hour. He charged me £60 so altogether I paid £85 for an hour.
It's disgusting and rip off.

25 July 2024
Unprompted review
Quick Man and Van logo

Reply from Quick Man and Van

Dear Susan,

Thank you for your feedback. We apologize for any inconvenience you experienced during your move.

Our records indicate that the driver informed you that an additional trip would incur extra charges, covering the cost of two stop points and the round-trip mileage. However, you declined to pay for the extra trip. As per our terms and conditions, the booking covers one trip, not an unlimited number of trips.

We understand your frustration and appreciate your understanding of our policies.

Rated 5 out of 5 stars

Friendly, professional and hard working

Dwight got in touch directly to confirm the job details beforehand. He was punctual, kind and professional, and very hard working. He moved all my belongings down two flights of stairs, into his van and to a storage location. When we arrived, he assessed the space to ensure it was big enough, and then stacked everything neatly and efficiently. I am delighted with the service. He even gave me a ride home afterwards. He made what could have been an extremely stressful experience easy and pleasant. Five stars!

27 June 2024
Unprompted review
Rated 5 out of 5 stars

Foday lamin Turay helped me move.

Foday lamin Turay helped me move.
He was easily contactable before the move.
He came on time with his helper to move me from 2 bed ground floor flat to 3 bedroom 1st floor flat.
They helped me to disassemble and assemble my property and took care not to damage anything.
They were both very professional polite and took their job very seriously.
I would highly recommend and use them if needed in the future.
Thanks Again

4 June 2024
Unprompted review

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