Quella Bicycle Reviews 

I just received my bicycle is fantastic i love this bick

Been buying of Quella for a bit now,brought my bike of there,great product & also my tyres & tubes,
I made a mistake & filled in the wrong address & Jess who is absolutely fab,sorted the issues out got them collected & redelivered,great customer service worker & sales company is lucky 2 have her.

Package arrived badly damaged. Had clearly been opened and patched up... the wheel inside was damaged.

Had to arrange a replacement.
The Quella customer service seemed helpful - but remains to be seen if it actually translates into a successful outcome.

Pleased with bike, bit annoying having to assemble and tweak the brakes etc but overall good buying experience 👍

Shipment arrived quickly. Well packed. Bike looks stunning and after a quick assembly rides smoothly
Customer service was also very responsive.

Great customer service! Kind, professional and happy to answer all my questions 10/10 recommend :)

Very pleased with my purchase delivered within a couple of days and easy to assemble and enjoying my new ride. Pedals / Brake blocks and tyres are poor quality so have upgraded straight away

Great product. Great price. Great service. Speedy delivery.

Informative, helpful, swift replies. What more could I ask for?

Nice produce but more importantly an old-school attitude towards service and customer care. They even answer the phone which they deserve 5 stars for alone.

5 stars for quality and service.

When it comes to T-shirts you know instantly if the t-shirts are good quality and these are exactly that. True to size.

Will be back again.

The fine people at Quella know how to keep their customers happy. Great service. Great product. Not much more to say other than I love my new wheels.

Tremendous service all round simply cannot recommend enough back up support is superb I recently have had size of cranks replaced at no extra expense without exchange due to customs and adfitional charges courtesy of Jess at Quella unbeatsble customer service indeed with most appreciated thanks !

Bought replacement wheels. Easy online ordering, prompt delivery, everything as expected.

One criticism - very low spec tyres included - I'm sure people would pay a bit more to have the wheels road ready.

I bought a bike from them last year and I wanted to order some upgrades for it. Jess was extremely helpful even though what I was ordering wasn’t actually listed on the website and sorted it out without any problems at all.

Outstanding customer service, even over the Christmas holidays. Especially from Jess, very helpful and quickly resolved our problem (we had ordered the wrong sized frame) they arranged collection of bike and sent us the new frame we needed straight away. Not to mention the bike is stunning! Amazing work Team Quella! 👍🥰🚴‍♀️x

Such good customer service

I've had Quella bikes for about eight now and not only do I love the bikes, but their customer service is some of the best I've had from ANY company.

All very good service. Jess was brill

I couldn't be happier with my Quella.
Getting two bikes in one is such a bonus, it's brilliant. I find it excellent as a road bike to be able to sprint again on a bike that feels solid, perfectly balanced without gear change. A proper machine. Trying fixed gear for the first time was an eye opener, a few times but absolutely love it. A flip flop wheel literally gave me the bike I was so pleased to get plus a fixie, anytime. Fantastic. I bought the Nero courier, all black with Quella foot straps and an arse saver. Personally still the perfect choice, so pleased. I will definitely return to Quella for future purchases. They are great to deal with and a pleasure. Quick response to enquiries before, during and after sales. Always helpful, friendly and polite support. I wish Quella a well deserved great future, it has a decent story behind it, nice one! We're now a two Quella family, bonus. Two fixed gear bikes together is magic, cheers.

The Guys at Quella
What can I say it’s simple brilliant
Great handmade bikes to order
Fantastic workmanship
Beautiful bikes love mine light blue with Brown trim superb fixed gear
Keep up the good work