qudi.space Reviews 5

I've ordered their Mask 2 on June 21th.
After not receiving anything I wrote them a eMail on July 11th for the first time. They answered fast and told me the development takes longer than expected and offered me a coupon for their first mask. Since they will ship it in 1-2 weeks.

I gladly accepted and ordered mask 1 on July 14th aswell.
Well since then I've been really disappointed. It's been a month and I have not received anything not even further communication from them. I sent them multiple eMails, but they completely ignore me. I don't even understand why they do this. This has been a huge let down.

It's been 5 weeks since I've ordered mask 1.
No communication whats going on.
Getting ghosted

Amazing experience, nice support team and loved the product. Very unique, needless to say everywhere I go people ask me where did I get the mask from. Also, tried looking for analogs and it’s impossible to find anything even close to level of this product.
From the downsides delivery is long and not without issues, since (how i understand it) mask is being delivered not from USA. But that’s the only issue i had. Also i asked for a discount and team responded immediately and gave me a promo code, which is very nice. Thanks guys again!

First it took a while to ship, but finally after 2 weeks my white Qudi Mask arrived. A pretty damn amazing product, battery lasts for several hours, doing a lot of DJing with it! Those who had bad experience most likely were not patient enough.

Bought a Qudi Mask to my kids on 13 september 2024. 2 weeks later no signs of item being shipped. I have contacted the customer service which is only an email address. No answer at all from that SAC. I finally find an email that was supposed to be some kind of CEO from QUDI. He answered my email and said item was going to ship. After that I have started to talk to one third person that said that item had been shipped on 30th september and gave me a tracking number. The tracking number provided was just a label created but item never shipped. Last time I heard from them is almost 10 days ago to someone that said they would refund me. I have never received the item and I have never received a refund either. I have disputed the charge with my credit card that has frozen funds from them cause they have not a proof of the item being shipped. I searching online any many people have experienced the same issue. I have saw reviews on facebook of people saying they have been scammed. It is said I did not saw those reviews before buying the item. Talking with friends from work they have said that we should never buy from them cause item never ships and they will try everything they can to keep the money. STAY AWAY FROM QUDI. DONT BUY QUDI MASK. Is QUDI mask a legit business? Based on my experience it is not. They say on their website that they ar an startup on tech, but their reputation is falling very fast. Customer service does not work and they keep the money of buyers selling goods that do not exist and that they dont have it. This my very honest review and I have proof of endless email we have shared trying to fix their error. NOW they are on kickstart trying as much money as they can selling MASK 2, and the reason they are only selling mask 2 on kickstarter is that they have no obligation to refund people if they fail. SO BE AWARE - DONT BUY MASK 2 FROM KICKSTARTER - YOU WILL LOOSE YOUR MONEY FOREVER AND THE ONLY MASK YOU WILL RECEIVE IS THE MASK OF A CLAWN. This is my first review fo the mask bought on sep 13 and I am writing a second review for the mask that I have bought on september 15. Never received the item. And for the total of 2 orders and 3 masks I have lost more than 700 USD, but fortunately banking has frozen the funds to refund us.

At the moment, my experience is a failure.

As if it were a scam, I've been waiting for half a month for some news about the product I bought for 289€ and still NOTHING, NOTHING.

I will continue to update this post as my order is updated, but for now, my recommendation is NOT to buy from this website.