Qstomize.com Reviews 120

Got these champagne glasses for our wedding venue. They look elegant and the engraving is flawless. None broke during shipping either!

We had custom bobbleheads made for our executive team and they were hilarious! the likeness was surprisingly good.

The wicker baskets we ordered for our corporate gift sets were exactly what we needed. Really sturdy and looked amazing with our branding.

Got a bunch of basketballs for a local sports camp. Kids loved them and the logo printed on them hasn't faded at all.

Ordered air fresheners for my car wash business. The scent lasts a long time and the custom shapes came out exactly like my design.

These custom magic 8 balls were a huge hit at our trade show. Such a fun promotional item and the answers we picked were printed perfectly.

Ordered a batch of snapback hats for our team and they turned out great. The embroidery is super clean and the hats feel premium.

If I could give 0 stars I absolutely would. We reached out and had excellent communication at first with Pamela; however, after finalizing our order for a 10x10 tent and backdrop, approving the design, and placing our order for we were asked 3 days later for $350 extra to cover the shipping to ensure our order would arrive on time. Mind you, this was AFTER we were told there was no issue with the time we order and our order would be there BEFORE our date we needed. Even with proof of the conversations, she then proceeded to tell me that if we did not pay the additional $350 that our order would no longer be in queue to be delivered on time. Least to say, they lost our business and we will not recommend them. Poor customer support and trying to pull a fast one over on customer after a very large payment was already made for our tent and backdrop.

We ordered 500 bottles for our merchandising. Order took about 9 days to arrive after order. MUCH faster than we anticipated. I don't usually leave reviews, but I was impressed enough to leave one.

Quality products and services. Definitely a different type of promotional products company.

I ordered 43 shirts for school spiritwear. Confirmed several times that we would be getting youth sizes shirts and was shipped adult size shirts. Tried to get someone to contact us to fix the issue and we were ignored. Even called the CEO. No reply. Do not use this company. They don’t care and will steal from you.

I’ll be honest I wasn’t expecting much when I had placed an order but I wanted to give it a try anyways because I thought it was pretty cool; plus I couldn’t find anything I was searching for so it led me here. I just received my order yesterday and omg I’m honestly blown away!!!! Not only did the order came exactly how I wanted it too but it’s even better than I imagined. I had order an AirPod 2Gen case and wanted cherry blossom trees on it; found the exact picture and the company worked there magic! Definitely will be ordering from them again!! (No I was Not paid to write this) this is simply ur average Joe just happened to find this amazing company!! Thank you again

I ordered a custom body pillow and it was well worth the money. It was full size and is incredibly soft and cuddly, I ordered a second one because I was so satisfied with how it came out.

We had a very short timeline, and Qstomize made the deadline and delivered before the in hand date. We were beyond happy. We will use them again.10/10

Best customer service I’ve ever dealt with when it comes to online shopping. They are quick to respond and always ALWAYS stand behind their products. This will be my third purchase from them and I will definitely be back.

Wow! What an incredible experience :) Christine from Sequin Swag, delivers some of the most amazing customer service I have seen along with being very responsive to my email requests. She gave prompt and detailed answers to all my questions. Not only that, but the shirt I received was a far better product than expected! There was a hiccup along the way, but they made it right- beyond what I imagined they would do!!! This is going to make someone in my life very happy to receive such a wonderful, thoughtful and quality product. Kudos to Christine and the team at Sequin Swag!

This is Barbara again. My review is below. I honestly believe this company is a scam. I called international USPS again just to make sure that it was truely not a mistake on the tracking number. It was confirmed that any international tracking number DO NOT START WITH CY192600200US. So don’t try and belittle me and say that I am wrong. She never recieved any kind of call or anything letting her know that a package was there and she would have to pay the fees. So again I am out my money because of this so called company. I am just trying to alert you on what you might be in for if you order from them. I think it’s a scam but you decide for yourself. Barbara

The reason to go to these guys is the customer service for sure, any question I had was answered politely in a very fast fashion. They even kept me updated during processing and sent me photos of the products before they were shipped. You'll absolutely have my business in the future, highly recommend.

I have ordered my 2 products and paid extra for express shipping to receive it as soon as possible. This shouldn't have ben a problem since the website states it all ships from Delaware.
Now, I find out that an extra 1-2 days of shipping is required for the package to go through customs in HONG KONG! That is absolutely ridiculous.
Had I known the package was going to arrive after the time frame I needed it, then I wouldn't have paid for express shipping since it was going to be late anyway.
I'm getting in touch with customer service and they are being unresponsive, as well. All they said was "we'll check in with our team". Even better, their time zone seems like they're emailing from Hong Kong, as well.
So I probably won't hear back again until the next day.
Seems to me like this might be a sketchy business operating from overseas yet registered in Delaware (LLC taxing is cheapest in that state).

Am willing to change my experience if I receive my package within the timeframe that I paid extra shipping for. Otherwise, I will be fighting for a refund and/ or reporting to BBB.

ADDITION on Dec 22-
In response to your unhelpful reply, here are some corrections which I would gladly provide proof of by forwarding you these emails and screenshots.
#1- The order shipped morning of dec 20. I received emails notifying me of this.
#2- Call DHL. Ask them about shipping dates for express shipping.
#3- Once again going to this whole shipping from Hong Kong thing- 2 days were added on for shipping because of customs. You do not ship from the US as you state.

Had it not had to go through customs from Hong Kong, it would have without a doubt been here on time before the 24th. That is the issue. What do you not understand here?

Further edits to your note- according to you, it was shipped dec 21 and you say 3 bd delivery would be on dec 27. Do your math please. That’s 4 bd.

Now let’s take into consideration it actually shipped on dec 20.
3 BUSINESS DAYS IS DEC 23!
You are contradicting yourself here.

Addition Dec 22:
My guy! 😂 read my review!
I mention “BD” several times. Are you aware that “BD” stands for Business Days?
But now, we’re trying to be elitist and call me a Karen? Speaks volumes of your professionalism. Please, keep this coming. No one is going to care what I have to say, they’ll be looking at how you handle your business. Or… your lack of handling it.

All good, though. Better Business Bureau here we come!

(As of 7:07pm ET, filed it 👌)
By the way, “ET” stands for Eastern Time. Like, you know, the eastern timezone in which part of the US is in, not the timezone your illegitimate business is in and all of your email correspondence and shipment is coming from (Hong Kong).

I have used the services of the store more than 5 times over the past year. In general, I am satisfied with everything, although, as elsewhere, there are nuances. The order is processed very quickly and, with an ideal layout, you can pick it up on the same day. Many goods are really much cheaper even taking into account courier delivery.